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based on 18278 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks amazing. thank you!
All natural
excellent job. got all the spots out. dried the carpet as best as could be before he left
None of my stains are gone
We were able to book service in a reasonable time, and our technician came at the time expected. Thomas was friendly and professional, and our carpets look great!
The cleanly feel of the carpet when completed.
I like that no chemicals are used. My furniture looks great! The technician was very informative and did a great job.
Used Zerorez before and service was nice.
People , product and results!
Good service.
Excellent job cleaning the carpet. Fair price.
Efficient.
Matt Fielder was efficient and courteous. We are very happy with the carpet cleaning.
No soap.
The young man was very thorough and pleasant.
We had the same room cleaned twice and in the end there is still an odor. Shower tile was also cleaned with little difference.
As much as I love the green technology concept, it just may not work the same to remove odors.
Disappointed for the price paid and results received.
My carpet always looks nice and smells great. Marcus was a great technician and very nice.
Estimate was accurate. Technician explained the procedure. The process went smoothly, my carpet and stairs looked so much better and dried quickly. Highly recommend and will use their services again
He worked hard for about an hour then poorly finished the job. Then I gave his the check as payment. He ask me to write another check for a tip. Not very professional asking me to write another check for the tip.
They took their time and did a deep clean of my couch. The carpets were cleaned with the same care as well.
Another great visit, Tevin is wonderful as always, got out a mess of kid stains from their rooms and showed me pictures of his cute dog lol. Thanks again!
Good work and quick.
Your workmen are friendly, courteous and well-trained, though in cleaning our four (4) tile baths therewere several small areas that were missed. This required a call-back to clean these areas. A call-back has been rescheduled.
Effiency,dependability,quality.
They always do a good job! Carpets look great and are dry within a few hours.
I have used Zerorez several times in the past and have been pleased, recommending your services to friends. This time, however, there were several disappointments.
Marcus H was very pleasant and efficient. My cleaning lady made a special point of coming to help move both knickknacks and large furniture. He apparently did not have the plastic pieces to put under chair legs so they could not move large furniture. He also did not have spot remover. I asked him to tilt back or move the living room sofa because the cat sleeps under it and I wanted it to be especially vacumned and cleaned underneath. Apparently that was not done.
The bedroom had a large animal spot (feces) and after it was cleaned and partially dry, my cleaning lady blotted it to find "poopy" water -- obviously it was still not clean -- although Marcus did try. Perhaps it needed another try -- maybe all the spotting could not be removed but it definitely needed another try
I am also concerned about the charges on my bill -- I paid $75 for deodorant and protectant; however there was an additional $35 charge. The $169 special suddenly became $300+ Perhaps there is an explanation you can give me.
Both my cleaning lady and I were disappointed. Would I use Zerorez again or recommmend to friends and neighbors????? I I sure don't know. I've always been pleased before but this was very disappointing.
No plastic carpet protectant squares to place under furniture legs
No spot remover for bad small spots
At least one area that could be defined as unclean
Zerorez did an excellent job (carpet cleaning), was on time, professional and thorough. I highly recommend them and their services!
Thomas was once again Fantastic. He is the reason I have used Zero Rez multiple times. Great customer service!
Thank you Thomas!!....
Ryan did an excellent job and was very nice & professional.
No soap residue