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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Experienced, knowledgeable and polite
Great service!!! Professional and personable technician. We have never been unhappy with a Zerorez cleaning. Will continue to use them as long as we have carpets.
I am not convinced that my carpets get completely clean. Your technicians, who are courteous & hard-working, tell me that specific areas are not “dirty “ but rather have permanent carpet damage. Yet when I use my small Bissel spot cleaner on them, I am able to remove a great deal of the stain That leaves me wondering about the oxygenated water process
Also, I have to move all the furniture. If I have to do all of that, it makes me think I should just rent a carpet cleaner for a fraction of the price & clean the carpets myself. The drying time is my hang-up w/that idea: your system dries the carpet more quickly
I do like your company & like the concept of “no harsh chemicals.” And I am sure Zerorez removes a lot of dirt, which is why I gave you an 8.
Ask your tech for the photos he took when he was done and you will still several dark areas in the carpet. He told me that the carpet was permanently stained and that no more dirt could be removed. !I followed when the carpet had dried with my 20 year old Bissell Pro heat and still took out more dirt as shown in two photos that I can provide of very dirty water. I was out of cleaner fluid at that point so I rinsed the carpet with hot water and let it dry and then took a photo of a much cleaner but still shady carpet in one area. These phots are in my cell phone and I can message them to you if you provide the text number. The tech was courteous but I don't think he fully understands what your machine can do. If you or you limit the time he is allowed Check your records from last year you will find a similar situation with a new tech that your then trainer corrected in less than fifteen minutes work on the carpet. I also mentioned to the tech that I originally signed up when you still had a discount and that it was not applied when I paid. He said he would pass that information on to your office. Please call or text me if you have more questions. Thanks for your attention to this problem.
Did not clean what you was supposed to, and charged more than the quoted
Punctual, friendly, and did a GREAT job getting some stains out.
I had zereo rez come it to both my homes back to back. Both Techs were awesome. They quickly assessed the work needing to be done as well as fully explaining everything and got right to work. I was very happy with the the end result.
Zac was very friendly and did an excellent job!
Tech Thomas was great. Professional and did perfect job. Like no chemicals.
On time and professional. Very courteous and did a great job.
Thorough and efficient
We decided to use Zerorez after a recommendation from our friend who uses them often due to pets in the house. I love the constant communication from the company and the person coming to do the cleaning. We had Derek and he did a great job and explained thoroughly what he was doing as he went. The carpets looked so much better after he was finished. They did take longer than the 4-6 hour drying time, but that wasn't a problem. We will definitely use Zerorez again!
Love the carpet cleaning liquid for spot cleaning I ordered!
Very clean!!!
Technician was great and friendly. Carpets look clean, price was bit more than I would like but our budget is always tight.
Derek was thorough, professional, careful in our house with the machinery, and did a great job on the carpets!! I appreciate that he took the time to answer my carpet care questions. We would definitely like to use the help of Zerorez to clean our carpets again!
Tevin did an awesome job with my carpets. I was unable to stay but he kept me informed of the cleaning process. I will highly recommend your company!!
Thank you!!!
The technician was very knowledgeable and told me up front what the services would cost and what he was going to do. Afterwards, he walked through each room and also showed me before and after pictures! He was very nice and professional!
Prompt, timely cleaning.
Prompt customer service and knowledgeable. Everything looked amazing when the job was complete. Would have them again!
Cleanest carpets ever
Stop requiring employees to wear masks.
My technician did an excellent job and was extremely courteous and professional!
Carpet still appears dirty after cleaning. I used my new vacuum on the living room the next day. It has a see thru canister and it was almost half full after cleaning. I have called and scheduled a return visit for tomorrow to see if it improves. Tile cleaning was some better but not what I had expected. Hope tomorrows visit turns out better.
Very professional and thorough. Explained the situation and entire process.
Great job on stain removal. Happy with the results!!
I liked that I was able to get an appointment right away and the person who cleaned my carpet was very nice and professional. It was my first time using your services and I would use them again.
Our carpets look great, they dried quickly and the employee was great!
The scheduling agent was very helpful and friendly. Representative arrived on time and was very professional. I appreciated the email updates and ease of payment. Pick up and drop off service is is helpful!