Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18278 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 16, 2022 — Rated 10 out of 10 by Pam Schneider Zerorez Indianapolis
What do you like about our products and services?

Dedicated team that guarantees customer satisfaction

Report a concern   September 15, 2022 — Rated 10 out of 10 by M.N. Zerorez Indianapolis
What do you like about our products and services?

on time, friendly, good service

Report a concern   September 15, 2022 — Rated 8 out of 10 by L.B. Zerorez Indianapolis
What could we do to improve?

No problem from service. It looked good while still wet, but several stains showed up again when dry

Report a concern   September 14, 2022 — Rated 10 out of 10 by T.V.O. Zerorez Indianapolis
What do you like about our products and services?

Very efficient & the carpet is so clean!

Report a concern   September 14, 2022 — Rated 10 out of 10 by Kathy Price Zerorez Indianapolis
What do you like about our products and services?

He cleans my carpet really well better than any other carpet cleaning service I’ve ever hired!!

Report a concern   September 14, 2022 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Our service man was pleasant, efficient and did a good job.

Report a concern   September 14, 2022 — Rated 10 out of 10 by Brad Meiser Zerorez Indianapolis
What do you like about our products and services?

Always on time, friendly, and thorough. Carpet left feeling clean and fresh, not covered with a strong scent and crunchy.

Report a concern   September 13, 2022 — Rated 4 out of 10 by G.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was very happy with the carpet cleaning. The young man was very professional and did a wonderful job. I gave your company a 10 on the survey but it showed 4 sorry. And we are very happy with the job you’re company did. Thank you Sandy and Jerry Last name removed

Report a concern   September 13, 2022 — Rated 10 out of 10 by Dixie Caldwall Zerorez Indianapolis
What do you like about our products and services?

It does what is advertised and my carpet stays clean li her.

Report a concern   September 13, 2022 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

The tech, Andy, was very friendly, polite, and professional.

This was our first experience with Zeroeez - will continue using Zerorez - and will let others know about our satisfaction!

Andy was quite thorough and efficient and
finished sooner than I expected.
In addition to cleaning carpet, he cleaned our 20+ year old cream colored fabric dinette chairs. I was hoping for "they do look better" but instead, I got "they look perfect!!"

The scheduler with whom I spoke on the phone was very nice, polite, and professional, too! He explained all pricing so there were no surprises when the bill was presented.

For years I have heard Zerorez ads. I am very glad I received in the mail the "airplane" card advertising their product. We are extremely satisfied. Thank you!

Report a concern   September 13, 2022 — Rated 10 out of 10 by H.S. Zerorez Indianapolis
What do you like about our products and services?

Great customer service and carpets look and feel very clean!

Report a concern   September 13, 2022 — Rated 10 out of 10 by B.F. Zerorez Indianapolis
What do you like about our products and services?

Great teamwork!

Report a concern   September 11, 2022 — Rated 10 out of 10 by C.P. Zerorez Indianapolis
What do you like about our products and services?

Very courteous. Carpets looked great when finished

Report a concern   September 9, 2022 — Rated 10 out of 10 by J.R. Zerorez Indianapolis
What do you like about our products and services?

looks great. fast. friendly and courteous.

Report a concern   September 9, 2022 — Rated 10 out of 10 by F.M. Zerorez Indianapolis
What do you like about our products and services?

Professiona! Told me everything before starting !

Report a concern   September 9, 2022 — Rated 9 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

Service representative was right on time, friendly, knowledgeable and very efficient. Thank you.

Report a concern   September 8, 2022 — Rated 10 out of 10 by Mike Maloney Zerorez Indianapolis
What do you like about our products and services?

I already did. I own an Industrial commercial cleaning company and get asked for residential all the time. In fact you should get a call tomorrow.

Report a concern   September 8, 2022 — Rated 8 out of 10 by B.W. Zerorez Indianapolis
What could we do to improve?

Had a coffee stain that didn’t get cleaned like it should.

Report a concern   September 8, 2022 — Rated 10 out of 10 by Tracy Williams Zerorez Indianapolis
What do you like about our products and services?

I liked the service

Report a concern   September 8, 2022 — Rated 10 out of 10 by Debbie Weaver Zerorez Indianapolis
What do you like about our products and services?

My carpet looks great.

Report a concern   September 7, 2022 — Rated 10 out of 10 by E.L. Zerorez Indianapolis
What do you like about our products and services?

Great service, quality work!

Report a concern   September 7, 2022 — Rated 7 out of 10 by H.B. Zerorez Indianapolis
What could we do to improve?

The service and the technician who came out was great, but it doesn’t seem like it actually cleaned anything. Our home is only a year old so we knew it would be a drastic change, but we had a couple spots in the carpet that are still there (one with residue that we can actually “wipe” off to a point). You would think a carpet cleaning service would get out reasonable blemishes. Similarly, you would expect a clean smell…. But it is doesn’t smell any different either. Maybe it didn’t work?

Report a concern   September 6, 2022 — Rated 10 out of 10 by C.K. Zerorez Indianapolis
What do you like about our products and services?

Tevan is a great tech

Report a concern   September 5, 2022 — Rated 10 out of 10 by Becky Cromer Zerorez Indianapolis
What do you like about our products and services?

I love that Zerorez does not use harsh chemicals and that the dry time is quick! Service has always been great!

Report a concern   September 5, 2022 — Rated 10 out of 10 by Matthew K Foster Zerorez Indianapolis
What do you like about our products and services?

Great service we need. Hygienic and our annual plan. Thank you

Report a concern   September 5, 2022 — Rated 5 out of 10 by B.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Cleaning was great. But the cost to increase cleaning square footage to additional needs was not proportional. The amount charged based on the estimate was extreme. I understand I had a discount for the initial quote. But in your business, you know you are going to up charge the customer when on-site. I should have just canceled the service.

Report a concern   September 4, 2022 — Rated 10 out of 10 by Pamela Debourbon Zerorez Indianapolis
What do you like about our products and services?

These jobs are only as good as the person doing the work. Our tech did a wonderful job.

Report a concern   September 3, 2022 — Rated 9 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

So far, our carpet looks great. Employee was very nice and answered all questions we had.

Report a concern   September 3, 2022 — Rated 10 out of 10 by Joan Carr Zerorez Indianapolis
What do you like about our products and services?

Did a great job cleaning older carpets that had lots of dirt from dog paws.

Report a concern   September 3, 2022 — Rated 8 out of 10 by B.B. Zerorez Indianapolis
What could we do to improve?

The staff was wonderful, the carpets looked much better. We did pay extra for a spot in our bedroom, looked great while they were here, but once it dried...now it looks even worse then before. My only complaint is that it looks worse, not even that it didn't completely come up.


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