What our clients think of us!

Cleaner showed up on time, was thorough with the cleaning, and was very friendly. Work was completed in a very timely manner.

Always good results and we don't end up with carpets soaking wet like some companies do
Courteous employees.

The lack of damage to animals after the cleaning

Friendly employees

Dependable, thorough, clean.

Professional, good service, friendly and informative.

Disappointed:
1. Service technician saturated the carpet on the hallway & stairways of our home. We had to open windows, turn on all the ceiling fans & 4 floor fans to try to remedy /dry this mess.
2. Banged the carpet machine against white baseboards. Very loud & sloppy. It was awful.
3. Left dirt & water stains on the wood & carpet , which we had to clean up
4. Large yellowish brown stains surfaced in different areas of the carpet , residue was left on carpet.
5. The water disposal was on my stairs & hallway landing. No disposal was needed since it was left in my house.
6. Nothing was used to dry carpet.
I do appreciate that the GM came to assess the damages the following day & acknowledged the fact that policies & procedures were not followed. He attempted to use a spray bottle cleaner to reverse the stains that were left behind & he did clarify that the technician did not test the carpet & used the wrong products. The GM cleaned the areas himself. He managed to clean some of it. We expressed to him the health concern we have from the extreme saturation to the carpet& mold. He stated he could return & rinse the carpet. We do not want to risk the carpet getting wet again & more mold. My husband called the GM to discuss options & he became agitated, and told my husband he was unreasonable & hung up on my husband.
I have never experienced or witnessed such unprofessional workmanship & behavior, especially from leadership.

No harsh chemicals and doesn’t feel wet afterwards.

Chris P was great! Quick and courteous, did a fantastic job.

Carpet looks great and tech is always polite. Carpet drys very quickly

Professional and through cleaning

My carpet looked like new! All of the spots are dog had had an accident were gone. And the carpet wasn’t crunchy.

Carpet not too wet.
Clear understanding of charges.
Protection taken for hard floors.
Professional and polite (LaRoy).
Carpets clean.

Quality machines with no chemicals to be pet friendly.

Service tech was polite, patient with answering my questions and did an excellent job..no fuss,no mess

The technician was courteous and did a great job.

Laroy was friendly, knowledgeable and professional.
It did not take as long as I had anticipated.
The results were great considering what he had to work with.

friendly, thorough

Fast and efficient service. Knowledgeable technician.

You do a good job that stays clean for a long time. Your help is efficient and friendly. I loved the discounted price too

Everything was just great Thanks to everyone

Great services

The Person who cleaned was excellent

On time and good quality results

I love that our carpets always look and smell so fresh after cleaning! Our technician was awesome and did a great job explaining what he was going to do and what results we could expect! Always a pleasure to do business with Zerorez!

I think my carpet was cleaned too quickly it’s been 30 hours since the work was completed and my floors are still damp, we have had fans on them for 24 hours and they are still wet

The cleaning left lines on my carpets.

Prompt Explain services and cleaning techniques. Professional

I think your technicians are very thorough. Thomas was excellent.

I called in to the company the night that I had the carpets leaned. I told them that it was the best job ever. I had a company for years,. but we will definitely will use you adain! Thank you or the service.