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based on 18278 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was done to fast and sloppy
I liked that I wasn’t pleased with the stain removal and you came back and rectified it
Great results Derek is great
Tech was professional and kind, I like the idea of not putting soaps/chemicals in carpet. I have 2 little Yorkies and I feel like that would be a lot for their little bodies to process. I am impressed with how much brighter my carpet looks! Will use Zerorez again, thank you!
I sent a detailed review yesterday through a link sent via phone about my tech, Andy.
I am a satisfied client but do not want to have to remember the glowing review I provided yesterday.
No sticky residue left on the carpets
Spots are cleaned to my satisfaction
Quick drying
Smells fresher
Service technicians are courteous and friendly
Our technician Tevin was great—did an excellent job with the courtesy and professionalism we so appreciate about your technicians.
But, after moving furniture and vacuuming our carpets we sat in the uncarpeted room of our house for 5 hours waiting for a technician to arrive. That got old.
Customer service
Older people need help moving furniture
Everything is clean. Polite technician. Thank you!
You made our carpet look much better. Thanks!
Fast and not much water
Service could’ve been better had the guy not been sick. Believe he could’ve been a little more detailed.
It was very easy to schedule a time for my carpet cleaning. Our technician, Marcus, called to let us know he was 15 minutes out from arrival. He was very thorough in his explanation of what he would be doing and worked efficiently.
Tech was efficient. Service was fast.
Pricing was a bit high this time.
Very professional job
I was very pleased with the courteous and thorough service the tech gave on our recent cleaning.
It was a waste of money!
The only part of the floor cleaned was the middle. The corners and along the base rail were untouched and left dirty. When the technician was asked about the dirty corners he stated "the machine did not clean along the of the floor edges or corners".
Also, he left a big smudge on my freshly pained walls which had to be repainted.
I have pictures which I will forward with a more formal complaint in the near future.
I was very surprised to get the copy of my invoice. I had no idea nor was I ever informed by the tech about the cost to treat a few spots on my carpets. The cost to treat was more than the 5 rooms that I had confirmed to be cleaned. I feel that is a very deceptive and unethical way to conduct business. I will definitely not recommend Zerorez to anyone in the future. I am highly disappointed and even more disgusted that the manager refused to take my call or return my call, very unprofessional. I will make sure my neighbors and friends find someone else to clean their carpets and I will also never be a customer again.
NA
Reasonable pieces, GREAT technician who was super knowledgeable and made sure we knew what was going on the entire time he was cleaning our carpets. Plus, everything turned out beautifully and we could not be happier with the end result. Having 2 pets and a young child will quickly dirty your carpets but ZeroRez makes them like new again. Will absolutely use again!
Appreciate the high level customer service but distraught about the results.
After multiple attempts or redos, carpet still has huge yellow spots.
I must say that three different technicians have all been exceptional.
Carpet feels clean without the soap residue
Our technician Tevin was very professional and did a great job!
We are waiting for a response from someone from your company to come out and discuss the damage our home has received after our cleaning on Wed. House is in shambles. Name removed
Carpet looked good but the area that I wanted focused on still is stiff. Worker was nice and personable but no monies were discussed upfront. Was not sure what prices were, not even talked through on first initial phone call. Was recommended by family member, so I assumed this was normal. Was then asked if I wanted to leave a tip. Ask if that was normal and was told it’s better to give cash. I don’t usually mind but this was extremely awkward. Then worker called when left and said to let his company know he was still there if they called me looking for him.
Sub extraction for pet problem areas.
Tile/ grout cleaning and sealing is exceptional.
Very pleasant, professional staff.
Very satisfied. Carpets look great. Service man was very nice.
Very easy to schedule. Friendly techs who get the job done.