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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I chose Zerorez because I don't like a lot of chemicals in my home, so I love the concept of no rez!
Thorough explanation of services. No heavy sales techniques. Fine attention to detail when cleaning and around the home care in general. Tevon was very courteous as well. We definitely will request him next time.
Aldrice was polite and professional, gave me all the options and did a great job.
Prompt, courteous, efficient, a job well done
Andy was timely, professional, and efficient! He did a wonderful job and listened to my concerns. He had suggestions at the end for me and I am loving my freshly cleaned couches!!
Tech was very thorough and professional. Knew what to expect and the end result was terrific. Thank you!
On time, thorough communications, neat and quick wirk
I’ve had other carpet cleaners come and never really explained what they were going to do or what chemicals if any were to be used. LaRoy told me exactly what he was going to use and why. He didn’t mind me asking questions or get bothered that I watched him work. I found it interesting When I osaw these fuzz balls on the carpet after he had done some vacuuming with this square machine. I was amazed how he got it cleaned. I’m a very clean individual with no stains or rips in my carpet. No children to tramp dirt to really have it filthy, I guess it doesn’t matter how many times I vacuum and try to clean, dirt still manages to get in carpet. I will definitely recommend Zerorez and have already to my friends. My 7 year old carpet looks like new!
Maria
Professional courteous efficient service
Great Service and explanation of process
Quick, easy. We’re there when they said they would.
The carpets look like new!
They were very accommodating and the service technician was very courteous. He explained things well and listened to our concerns. We will definitely use this company again.
Great service and friendly and courteous.
I did not receive your insurance certificate I requested before you cleaned. All other companies that I deal with provides proof of coverage, especially workmans comp. Unless you can provide this I will not do business with you again.
Still waiting !!!!
R Last name removed
The carpet is wonderfully clean now.
Thomas goes beyond what is asked and makes sure you are happy with everything. He is a real asset to the company and you guys are very lucky to have someone like that in the company. I trust Thomas in my home at all time and and trust him around my family as well. The cleaning went like it always does… Thomas explained process, worked hard, used fans and was respectful while in home.
Keep up the great work Thomas!
I was extremely disappointed in the upholstery cleaning. Mainly our kitchen table chairs. I would have never spent $150 for them to look like they were barely cleaned. Everything else turned out great.
We recently had 5 rooms and stairs cleaned. The Zerorez rep was very courteous, attentive, and did an excellent job on our carpet!
My carpet is still brown in spots
Ist time using Zrez in a commercial building. I have tried many companies over my 20 years here. The carpet looks NEW after the water extraction. My journey to find a good carpet cleaning contractor has finally ended.
1st time for tile & grout. Tech made excuses about results. Won't use Zero Rez again for tile. Company is great for cleaning carpets.
Professional, quality
The tech was very professional and explained everything before he did it. The carpet looks great! I will definitely use them again!
Professional and fast service. Did a great job on my carpet.
Arrive was excellent!! Our technician was early, efficient and professional! He did a great job!!
Carpets were well cleaned and no stiffness or sticky residue.
It is clean when they are finished and not soppy wet. Friendly people that you can depend on.
First, carpets and furniture look and feel very clean! The tech, Eric, was very thorough and friendly. He was on time and very courteous.
After the followup call yesterday, I feel like I should reiterate that the technician did a great job. When I clicked on the “review” button initially, I changed my mind about doing a review and closed the window, thinking it wouldn’t go through.
The technician probably should give us a bad review:) as I said, our biggest issue was with the confusion on the original scheduling. And he just happened to be the person here when we were trying to figure it out.
Also, I probably should not have mentioned the power outage. It wasn’t his fault. Any one of use could have stepped off the sidewalk and had that happen. It just all combined had me not happy by the time the day was over. Not the technician’s fault he did a great job on his part.
Thanks.