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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely and cleaniness.
Great work
Very courteous tech
Called ZeroRes for emergency pet stain removal and the technician did a great job. He was polite and professional and my carpets look great!
LaRoy did an awesome job, will have him back for sure!
There was not proper communication from the office scheduler to the actual person doing the cleaning so some services were not done on the day they were scheduled.
Carpet cleaning
The technician did a fantastic job cleaning my carpets before the open house. The carpets went looking worn and dirty to fresh and clean. There was even a comment at the open house about how the carpets looked good.
The service representative was very kind and professional, however we don't notice any difference in the carpet. I guess I know it's clean because I saw him working on it, but it doesn't look any different.
Our carpets just feel a little fluffier now. LaRoy got out an old candle wax stain that I had no expectation of that happening at all...it's gone! A friend recommended Zerorez to us and the price was very fair. LaRoy was very professional and friendly.
There's nothing to dislike.
The technician was helpful
The friendly service and great recommendations - also the expertise of explaining things well.
The staff was very friendly. They did an amazing job with my 15 year old carpet.
My carpet looks great, nice and clean. I can't say enough about the Service that Marcus did. I will certainly recommend Zerorez, and Marcus.
Karen Calvert.
Nice job
We had horribly dirty carpet. Weird teenager stains from food and drinks, pet stains, hard traffic wear and tear. When I have had other companies come out the stains may come out for a bit but they always come back. I had Zerorez come out and I didn't feel like they did a very good job. I emailed customer service my issues with pictures. The customer service manager himself called me to go over the issues. We agreed for him to come out himself a few days later to tackle the issues. He explained there was an issue with their equipment. He spent around 3 hours tackling the stains that I wasn't happy with. I was expecting a miracle with a couple of the stains. He was able to get the stains up and it looks so much better. When I first contacted them about the issues, they replied very quickly that I was right and the service was not up to their standards. They made it right and quickly. I would use them again!
I like the service I received other than getting a quote and then the quote being wrong. The real quote was over 4 times more than the original quote that was sent.
Thomas did a great job and was very customer friendly.
Very satisfied, young man doing the cleaning was very friendly and professional
Very easy to work with, beautiful results! Do this yearly and it's so satisfying
Our furniture had a code S which means solvent cleaning or dry cleaning. Which means it couldn’t be cleaned by Zerorez. I feel like that question should have been asked by someone before the tech came. I was prepared to have the furniture cleaned until he saw the code and told me Zerorez could not clean it.
Technician was friendly, knowledgeable about what could and could not be done which helped with managing expectations. Carpets turned out fantastic! Pricing very reasonable and technician respectful of property.
Our carpet is now crunchy, not soft
Very clean and they leave no residue.
So efficient and professional
Thomas was great!
Thomas Bunnell the technician was very professional and done a very job of cleaning our carpet.
Cleans very well and wonderful services techs!
He arrived when they said he would. Actually a little early. Was careful, efficient and pleasant .
The technician that was out doing the work was great. He did a great job explaining everything.
It's disappointing that it was not clear all the added charges that would be brought up onsite. I live in a tiny 1500 sq foot house where no room is bigger than 10x10. He asked if I wanted the closets included in my room cleaning. I said yes; and he explained it would be an additional $45 per closet. Not only do I find that excessive, we're talking like an additional 4 sq feet.
I paid and scheduled to have my stairs done and they turn as you go up. for example, 2 steps are like angled steps and a little larger than the rest of the stairs. Maybe 6-8 inches larger and he explained that would be an additional charge b/c that is considered a "landing".
I'm sure if the scheduled service took place at an 8,000 sq foot home and they were asked if they wanted closets included, that it would likely be an additional fee b/c they would have large walk in closets that could possibly be the size of a room. Not the case in smaller homes.
Basically I'm just disappointed in how the pricing works anymore and am not sure I will use zerorez next time.
Our yet tecnition, LaRoy did an awesome job!!!!!!