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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic service
Excellent customer services!
Great technician.
My carpets smell and look GREAT!
Easy to schedule. Thomas does an amazing job.
The third time that it took to clean the main path in my living area worked very well with LeRoy. But the fact that you sent the original tech back to finish the job he could not do right the first time is unacceptable. It wastes time and money for both you and your customers.
Give accurate estimates. The price nearly doubled from what I was told on the phone compared to when the tech got there and saw the actual area to be cleaned. I had told the lady on the phone the square footage, but apparently that wasn't enough information for her to give an accurate estimate.
The tile and grout cleaning were ok, but not as good as I expected.
They did an amazing job, the gentleman that was out was extremely nice, worked hard and did a great job. The carpet looks nice and clean and he pointed out the stained areas that he couldn't do anything about (which Iwas aware of). Our only concern was how wet it was after the cleaning. We were told it would take about 6-8 hours and if we put fans in the room, it would help (which we did). We ended up having a rent a dehumidifier from SunBelt renals to run for 3 days to get the carpet totally dry, so that was an extra expense of about $300 that we did not plan on.
great job, on time, carpets look great & the men were nice & professional
So far, we have not had a satisfactory cleaning on the first try. However, they customer service has been excellent and each time,they have come back and made it right. The score will go up if the cleaning can get done right the first time because the company is so helpful is making things right eventually.
Generally consistent between service consultants good clean product lots of effort put into making sure the customer is Pleased with the final product
It dried fast and Thomas explained things very well an did great job
Everyone had a positive professional attitude - from the person who scheduled the appointment to both workers. The entire process was seamless.
Offer many services. Better technique and process. Technicians professional knowledgeable and friendly. Had furniture cleaned by another company.with mediocore results. Zero rez job was way beyond theirs. Stains that could not be removed by the other company were removed by Zero rez. Our furniture looks great! Very pleased!
The team was professional and fast. Our carpets looked so much better when they were done.
Technician was so prompt, friendly , and efficient. The cleaning solution leave carpet clean, soft and almost dry.
Professional and friendly service.
Knowledgeable employee who cleaned our carpets.
Reasonable price.
Happy with cleaning results.
I was pleased with the team who performed the cleaning. They were nice and took the time to explained what they would be doing and answering any questions I asked.
great guys who worked well together. Derek answered all questions professionally. Will use again!
After servicing, the carpets looked great, but then after drying two stained areas reappeared but not as bad as before treatment.
Tevin was fantastic. He was punctual, explained everything thoroughly, and did exceptional work. Carpets look awesome!
The right tech! The service is great when the tech is!
On top of doing a great job on my carpet, the tech was professional, courteous, & friendly. I would highly recommend Zerorez to family & friends and will most certainly contact Zerorez the next time I need my carpet cleaned.
Mary M.
My carpets are clean!! Nathan did a great job. Very professional.
We have always been pleased with outcome of services and the technicians are friendly and efficient.
Derek did a wonderful job.from scheduling to the cleaning was fantastic
The gentlemen who performed the service were very efficient. They were very careful with my furniture and worked around items that could not be moved.
Quick and professional
Everything
Technician was on time and knew exactly what he needed to do. Fast and efficient.
Good service, nice gentlemen did cleaning. I have used you several times.