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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thomas got our carpet and tile/grout looking brand new. Our carpet needed some serious attention and Thomas brought it back to life. The carpet looks better now than it did when we had cleaned when we first moved in. Would recommend to anyone looking to refresh their carpet and remove pet stains. The grout in the tile has also never looked better. Thanks, Thomas!
They did a great job, very professional!
On time - representative was very friendly and helpful. He did a great job!!!!!
The guys were knowledgeable and friendly and explained everything clearly!
I was very clear with person on phone about size of my rooms. They gave me quote and quite changed when person arrived.
Some areas still look discolored, although better than before
Our tech was prompt, friendly and very knowledgeable. He made the experience efficient and I appreciate how well he handled cleaning four rooms of carpet.
I had another company 'clean' my carpet. The carpet was left stiff and sticky. After 2 1/2 months, it also started smelling and I couldn't stand it anymore. So, I had Zerorez come out. They actually cleaned the carpet. It is soft and smooth. There is no stickiness and no smell. I vacuumed the next day and there was maybe a teaspoon of debris. The carpet is now very clean and I am very pleased!
My couch is stain resistant but does collect dirt and Oder. It was a steam clean and they told me it would be pre treated with an enzyme of some type to help with Oder which it wasn’t. Although my couch seems to be brighter and it still has an oder.
Overall- great experience with the technician. He was quick but wish it had taken care of the Oder.
The person was very nice and explained everything he was to do. A+
Thomas did a good job
Tech was great!
I’m not sure that the high traffic areas received the extra attention I was hoping for. Our carpet will be two years old in August. I was hoping it would be fluffier than it is. And I did notice a spot that should have come up pretty easily. A bit disappointed this time.
I have used ZeroRez twice in the past year. They are professional and very accommodating. They make sure their work is done well before leaving. I had them come back last time to work on a spot again. They were happy to oblige.
Always a great job by a very professional expert rug cleaner. We have used them for years and will continue.
Marcus was very straightforward about the service and very kind and allowed my three year old daughter to follow him around. I am very happy with the results of his work and professionalism.
Regular customer
It's very easy to schedule an appointment online. Carpets are always mutch cleaner!
Your technician was outstanding!
Would like to see my staircase cleaner.
Reese was excellent, professional and hard working. He paid attention to a lot of detail and I was very pleased when he finished. He removed several unidentified stains that had been in the carpet for awhile...we have a dog and cats. He was polite and I would recommend him to anyone.
Price was a little high even with discount however the tech was able to help out with the stairs pricing as we did not have two full staircases
Easy. Awesome!
Our gentleman Derek was great
I ordered the service online with a coupon code. Apparently, one of the areas (the stairs) did not count toward the coupon. I did not realize this and was not told this until after the whole service was complete.
The charge for the service was going to be significantly higher than what was expected (hundreds of dollars). My husband spent over a half hour trying to work out the pricing situation.
Had we known before they started, we could have made different decisions.
Also, our plush, soft carpet now feels crunchy and hard.
Marcus, the guy that cleaned our carpets and upholstery was efficient, explained everything well, did a great job and was a dog lover!
This is the the second or third time we have used zero rez. It is the second time we have had Thomas. He is very good , carpets look very good for a 20 year old carpet. My only wish would be if the fans could be used longer.
Offer some fragrances to blend into the carpet
Easy to schedule. Good communication. Fast and in time
They did a good job. Technician was polite.