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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First time for us to use your service, tech was punctual and did a good job cleaning our carpets (whole house). Will use service again when we need carpet cleaning.
Very efficient and did a wonderful job.
Very courteous and friendly young man
took his time and did a awesome job!
Entire process from making appointment to having carpet cleaned was flawless. End result was exactly as promised.
I love that they don't use harsh chemicals and soaps. Their response time was amazing - showed up less than 2 hrs after I called. The technician was extremely knowledgeable, kind, efficient and wasn't overly pushy with additional services - simply just informative. We had a worrisome coffee stain that they were able to get right out. Saved the day!
Your representative that cleaned the carpet was outstanding and the job he done our carpets was absolutely amazing. Thanks !
The service was fast and effective.
My carpets are always cleaned well, they look and smell great afterwards. Friendly and efficient staff.
easy to schedule, always does a fantastic job
effective cleaning
I like that they use empowered water and no harsh chemicals.
I left a message but there are streaks on my stairs that look like someone drug something rusty down the stairs. It looks worse now than before the cleaning. So very disappointed. I have had my stairs cleaned several times before and they have never looked like this.
Always like Zerorez, they do a great job!!
Tech was knowledgeable and informative. He was fast and thorough. Very courteous.
Professional and thorough
Carpet always looks great! Service is professional and friendly. Time is always what Z told me it would be. Techs are careful, observant, pet-friendly, and efficient. I have no complaints to submit at this time.
Service was on time, professional, and did an excellent job cleaning carpets.
You sent out the technician to re-clean and cushions that didn’t have the “black/dark lines now have them. The sofa actually looks a little cleaner with the exception of the dark areas. Your technician stated that it could’ve been his fault due to a tag fade or tools used but then filled out the last invoice for the re-clean stating there was a red stain - don’t know where that came from! I felt he did a good job but still no answers as to why my sofa looks this way. Very frustrating and truly not very happy with no return call after the tech suggested I call.
Excellent service and Amanda was wonderful.
No chemicals, no residue . Brian was very professional and prompt. Have used Zerorez for the last 4-5 years and I recently referred a friend to your service.
Carpets look great...Marcus was a pleasure.
Provide a more accurate arrival time. Perhaps allow more time between calls and allow for travel time and unpredictable traffic. The service was wonderful. The Technician was very professional..
Great results!
Great work!
The technician was pleasant and punctual.
Carpet not clean on perimeters. Reclean.
Pet friendly. Great techs. Excellent service
Joe called to tell me when he would be arriving during my time slot. He was quick and through. Very professional and pleasant person.
What she cleaned was cleaned. She never went under anything even the edge of anything. Even under a chair that was open underneath
Brandon did a great job cleaning my carpet. My carpet is over 8 years old and looks new.
I have used Zerorez many times. I am a Realtor and recommend to my clients.
Technician was professional and did a great job !