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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service lad was knowledgeable and did a great job!
The carpet was done satisfactory but unfortunately my telephone cord got cut by machine.
I had to by a new telephone. Hopefully everything works out.
good job
Prompt, curteous, professional
Good variety and value for the money
This is the first time that I had asked for a redo of any service. I have used zero razz for many years and have been thoroughly satisfied. The young man who did the redo yesterday worked very hard. The redo carpet looks good. The slate floor that was sealed looks great as well. I plan to have the slate for redone in about a year.
Very nice and professional, great job done.
No strong smell. No harsh chemicals
There was dirty water left over on the carpet and it is not coming out well at all. I have tried to clean it. Ver ya frustrating to have a service provided and it be left dirty after paying for it to be cleaned
Excellent service and products used.
Process was quick and easy!
I love that products are free of harmful chemicals. The carpet is clean and soft.
I had well traveled areas which look better and cleaned up pretty good on my carpet. The soda spills didn't clean up very good, which I figured wouldn't do as well. I was disappointed that the carpet which meets up by the wall was not cleaned. I will have to get down on my knees and scrub it with a toothbrush and carpet cleaner to make it look good.
Do not charge for water disposal!
The technician was very nice. He explained everything that he was going to do. I was taken aback when he said "OK, are you ready for the walk through". Job well done, thank you!
The results—a clean carpet.
Services were fine. Pleased with the results.
You also were able to schedule very quickly.
Unfortunately, I find the prices a little high on some items.
Probably will not retain your services for some other work.
Quick and did a terrific job. Price was competitive. Service pro was on time and very friendly. I'm pleased with the results.
Quality products. Top notch technician.
Excellent service
Very professional the carpet looks amazing. They definitely do exactly what they say they are going to do
Our upholstery that was cleaned looks great & so does our carpet which hadn’t been cleaned for a couple of years. The young man who cleaned was very polite & explained what he would be doing.
Your representative, Amanda, was extremely professional. She went over in detail where she would be cleaning. Then she did....and what a fabulous job she did. My carpets look wonderful thanks to her.
Service was outstanding as usual. Always great thank you!
very clean, the tech Brandon was professional and explained things in detail
Just how friendly patient he was as I was getting a room ready..
I really loved how organized and responsive this company is. We aren’t even located in the state and it was so impressive how the company was run.
Our carpet is 25 years old and still in good shape. Thanks to the professional care and products used by Zerorez over these years.
First tech came and left stripes on my carpet. Second tech came out to re clean and you can still see the discolored areas. And to top it off he scraped the banister up the entire side with the hoses. This happened the day before our home inspection. This was the whole point of having the carpets cleaned and they look worse than before and now the banister is damaged. Then a manager offers to come touch up the paint. There is zero chance I am letting another person from this company in my home. Every time it gets worse. And I paid over 200 dollars for this service. I rarely complain but this ruined my home inspection.

Excellent service, on time and very professional! I had spots from pets on my cream colored carpet and Matthew was able to restore my carpet back to it's like-new beauty! He explained the process and showed me the changes along the way.