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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service & effort to give the best service in order to get the best results for carpet cleaning
Always promt and courteous people who do a great job !
Professionalism of staff!!!!! Great work and great work ethic
Quick efficient wow what a difference it made
All the spots are back. I must need to replace carpet but paid for an expensive cleaning.
Great care to detail! Took time to really listen to our needs and provided valuable suggestions! Great customer service!!
On time, flexible and professional
Everything
Easy to schedule and flexible for my needs. Price also very competitive.
Amanda was excellent as our cleaning associate. She explained everything and went the extra mile to make sure I was satisfied. Particularly around pet stain area and extraction.
She was a pleasure and super friendly.
The technician were very professional and they did a great job at their job. I high recommend them.
I liked Brandon he did a great job.
It dries so quickly
Quickly scheduled, quickly done and very proffessional. Derek was great!
Tell the customer how many square feet is included in a hall or bedroom or whatever they are wanting to have cleaned, so there are no surprises when the person shows up to do the cleaning. If you are going to require the person to offer the protectant, make it a soft sell and not a hard sell. The guy who cleaned was very nice, but I felt like he was going to be chastised if he didn’t upsell me on something. That was not appreciated.
Zerorez cleaned 3 bedroom carpets in my home that are 14 years old. The transformation was amazing and the carpets look almost like new. The service was professional and took only an hour to complete all 3 bedroom carpets. The best part for me is Zerorez does not use harsh chemicals that tend to leave a sticky residue feeling on your bare feet. I would highly recommend Zerorez to my family, friends, and neighbors.
Technician did an excellent job of cleaning carpets
Very complete and thorough…did a great job of explaining everything. Covered every inch of the carpets being cleaned. Very professional!
Came on time & worked constantly. Carpets look clean & fresh.
Service man was very professional
Reasonable charge, on time, polite, efficient. Didn’t try to up-sell additional services. Zero odor.
The coupon wouldn’t work
I was quoted the 3 rooms and hall for 139 when I called and scheduled. Carpet cleaner charged me 149. I thought the price seemed high but I didn't notice until I looked at my invoice. Hopefully I can talk to someone about this.
The service technicians were efficient and friendly. The process was quick and thorough. My carpets are clean!
You have cleaned my carpets several times. I have always been pleased. Technicians are cooperative and helpful.
I prefer Zerorez over all the other carpet cleaning companies.
Very professional, and the carpets look great.
Knowledge and professionalism of the technician. The cleaning products and the overall cleaning process used. The quick drying process and how quickly you can get back to walking on the carpet. The ability to find cleaning specials to make the cost of the cleaning more affordable to individuals on a fixed income.
My favorite part was Tevin, my technician.
Quick and efficient
Very good customer service when I called in to set up an appointment.
Service representative was just so friendly and explain what he was going to do to the carpet step by step. Just awesome keep him
Highly satisified