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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional service
Technician showed up on time and did a good job on out carpets.
the agent did a great job and was very kind.
Excellent work
good experience
I was nervous having never had our carpets or furniture professionally cleaned. But I am kicking myself that I waited so long to do it. The online scheduling made it incredibly easy to book. The associate that did the cleaning was so professional, knowledgeable, and dedicated to assuring he did the best job. Our carpet and couch look absolutely gorgeous and was shocked at how well our white couch cleaned up (even the parts that I originally thought weren’t dirty). I will absolutely be using Zerorez from here on out and can’t recommend it enough!
Timely appointment, professional staff
The whole experience was exceptional!
The technician was very helpful and professional. The service went above and beyond. Very pleased with the result.
We have a center serving children with Autism so carpet can be a challenge. You all came in , removed stains and I’ve never seen the carpet look better! We’re a fan and will be using your services in the future! Thank you!
Great customer service. All of the service techs were professional, courteous and knowledgeable. Highly recommend this company.
Coming back and cleaning
The professionalism and he did a great job.
Fantastic job and service. My sofa and carpets look like new!
There were no chemical smells and the carpet dried really fast. Very professional workers.
Tech did great job cleaning and explaining what he would be doing. Took his time and did diligent job.
I had two light colored upholstered chairs cleaned that are in great shape and all over pretty clean except for some dirt and stains on the arms of the chair (body oil from hands). A couple of small spots on the cushions.
Before moving forward, I asked the technician, Joe, if the Zerorez process could remove the dirt and stains that were present. He assured me that it could be done.
That was not the case. The dirt and stains and spots remained after drying. I will now have to pay AGAIN for someone else to clean them properly. I cannot recommend Zerorez.
Matt was my technician, on time, knowledgeable, professional and courteous. Matt explained what he was doing and why along with answering all of my questions completely. The work was excellent and timely.
My final question to Matt, am I able to request you for our next service? The answer was yes.
I recommend this company.
The guys Aaron and Nate were friendly to us and our dogs. Even with just the standard clean, the carpet looks and smells so much better.
Carpet still wet and not all yellow stains removed
Friendly, great customer service, carpets look amazing
The serviceman came on time. He was very, neat and orderly. Most importantly, he asked us our concerns and showed us how he would work on them. Everything looked great when he left. Thank you!
Great service, they did an amazing job! Pretty quick to dry and everything just felt very naturally clean.
great job. technician was great. carpets look new again. have already referred a friend.
My carpet looks like new!
The technician was professional, thorough and personable.
No happy with results. Kenny came twice. carpet shows streaks. I asked him to go the opposite direction and he said he would not make a difference. I disagreed and told him so. the extracting tool had a 2 inch gap in the middle this the streak. I agreed the carpet was dirty but I think it could have been cleaned better.
Mason was very helpful & professional.
I appreciate that the associates firstly went through the house to make sure they understood exactly what I wanted cleaned. Then, they began the work and cleaned until everything looked great. Unfortunately a few stains on the sectional did come back after drying and drying took about 14-16 hrs rather than the 4-6 that I had been told(however I believe that it was due to the humidity and the rain we got, NOT, due to misinformation or ineptitude
Carpet is actually clean when they finish . I will always call Zerorez .