- Phone: 317-388-5141
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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service associate
Zerorez is easy to book appointments with, always come with in window of time and do an excellent job of cleaning carpet! Technicians are always knowledgeable and extremely polite! Definitely a company that values customer satisfaction!
For the price paid I would not expect to have to call you back out for a complete redo, the I am told there is something wrong with the suction on the first van that was out, why wouldn’t this be fixed before you send a new person out to do over $700 worth of carpets and sofa and you have to inconvenience this family twice. For the price and service I am very disappointed. It was exhausting for us and our dogs!
Tevin was very nice and did an excellent job. I would definitely recommend him.
I spent a lot of money to have all the floors and vents cleaned in my home. I spent the entire day before moving things around and prepping my house to expose most of my floors, so they could be cleaned. I was extremely disappointed in all of the floors, even after asking the tech to redo some of them. I explained all of this the next day in more detail to someone in customer service. She was very kind, and offered to have someone come back. However, considering the amount of time and effort I put I to preparing for the first visit, I was not interested in having to do all of that again. The tech was there from about 8am to 7pm. Then, as he is leaving, he tells us to stay off the carpet for 6-8 hours (or maybe it was 4-6). That was impossible for us to do considering the time of day it was. It was all extremely disappointing.
Friendly staff and thorough service
I do not feel it cleaned the carpet. It needs real deep cleaning.
Friendly technician .....carpet looks like new
Quick scheduling, friendly service technician (Ryne) and great looking carpets will make Zerorez my go-to for carpet cleaning!
Cleaning products not strong smelling and
don’t affect people with allergies.
Very reasonably priced along with efficient
and well mannered technicians.
Your representative, Marcus, was very friendly and thorough in his explanation of the cleaning services that he was going to provide.. He did a great job and I will use Zerorez again.
The tech Marcus who can to my home was very nice, detailed, and provided the time and attention that I felt was of value.
Quick, easy to schedule online, nice and polite employee who was experienced and professional.
I would highly recommend Zerorez for your carpet needs. She was timely and very pleasant to work with. She added an area I had not previously included in the quote and easily added it on to the cleaning and quote.
Professional, knowledgeable and friendly technicians that do a great job! Great communication regarding arrival time and instructions regarding drying time. Thank you!
They did a great. The tech was so jice!
No chemicals! And, the people!
Did a nice job. Your employee was excellent. He said as pleasant and helpful. He’s a plus for your business.
Service tech was professional and worked hard!
You should be HONEST ABOUT YOUR PRICING! You have in my opinion very deceptive ads!
service was good and the tech was very good.
Friendly service and carpet looks great.
Heavy traffic areas are still dark.
The carpets always look great and there is NO residue afterwards. Carpets dry very quickly too!
Friendly technician, thorough cleaning
It is mostly the people. I've had such great experiences with technicians with whom I've had at my home. It's always about the people.
Promptness , professionalism
Techs are friendly and efficient. My carpets look and smell amazing after treatment/cleaning.
Our couch is just over a year old so not incredibly dirty, but the tops and some edges and other spots didn’t come as clean as I thought the should have for having them professionally cleaned

clean carpets afterwards and no crusty feeling underfoot