Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18447 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 11, 2023 — Rated 10 out of 10 by M.T. Zerorez Indianapolis
What do you like about our products and services?

Timely and responsive. Marcus was awesome. He did a great job and communicated very well

Report a concern   August 11, 2023 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Excellent service thank you!

Report a concern   August 11, 2023 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

The person who helped us, Tevin, was incredibly kind. He was very thorough in explaining what was to be done and how the process would work.

Report a concern   August 11, 2023 — Rated 9 out of 10 by E.T. Zerorez Indianapolis
What do you like about our products and services?

I appreciate the communication before, during and after the service and I also received pictures. Job well done.

Report a concern   August 10, 2023 — Rated 10 out of 10 by K.A. Zerorez Indianapolis
What do you like about our products and services?

Technician was very friendly and efficient. Explained everything very well.

Report a concern   August 10, 2023 — Rated 10 out of 10 by Rita O'Connor Zerorez Indianapolis
What do you like about our products and services?

Tevin, the tech, was both efficient and kind!

Report a concern   August 10, 2023 — Rated 10 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

Our service was great and well explained by our technician. He was very informed and polite. Thanks for the clean carpet.

Report a concern   August 10, 2023 — Rated 10 out of 10 by Karen Deering Zerorez Indianapolis
What do you like about our products and services?

I’ve used Zerorez for years. Service is excellent and the carpets look great and they dry very quickly.

Landon, the service tech, explained everything to us, including any problem
areas. So thankful for knowledgeable employees.

Thank you and look forward to using Zerorez for many more years.

Report a concern   August 10, 2023 — Rated 10 out of 10 by Sara Feldman Zerorez Indianapolis
What do you like about our products and services?

Perfect results - efficient and knowledgeable technician!

Report a concern   August 9, 2023 — Rated 10 out of 10 by Jerry Collins Zerorez Indianapolis
What do you like about our products and services?

Technician Markis completely rejuvenated our carpet. It looks better than it has in years. We will be using Easyrez from now on.

Report a concern   August 9, 2023 — Rated 6 out of 10 by F.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Disappointed in remaining stains in the master bedroom. I understand the walking path will show wear, but wondering why the stains did not get removed.

Report a concern   August 9, 2023 — Rated 7 out of 10 by B.M. Zerorez Indianapolis
What could we do to improve?

Clean grout better

Report a concern   August 8, 2023 — Rated 10 out of 10 by S.C. Zerorez Indianapolis
What do you like about our products and services?

We had a wonderful technician who did a great job on our carpet cleaning. I highly recommend him!

Report a concern   August 7, 2023 — Rated 10 out of 10 by K.K. Zerorez Indianapolis
What do you like about our products and services?

On time and very professional. My carpet always looks great when done.

Report a concern   August 7, 2023 — Rated 9 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

Technician was professional and did an excellent job of cleaning our carpets. Any soiled spots are stains were removed. My opinion is your service is pricey but in the final analysis, worth it. I would suggest a final rake over or some other? method to improve the appearance of the cleaned carpet. A quick vacuum afterthe carpet dried took care of the appearance. We will use again.

Report a concern   August 7, 2023 — Rated 10 out of 10 by K.S. Zerorez Indianapolis
What do you like about our products and services?

He did a wonderful job and was very nice.

Thanks

Report a concern   August 7, 2023 — Rated 10 out of 10 by Curtis Middaugh Zerorez Indianapolis
What do you like about our products and services?

Derek did an outstanding job, actually the best service and cleaning we have had since using Zerorez.
Very much appreciated!

Report a concern   August 7, 2023 — Rated 10 out of 10 by J.L. Zerorez Indianapolis
What do you like about our products and services?

No residue, carpet felt fluffy and soft after cleaning, not crunchy.

Report a concern   August 6, 2023 — Rated 10 out of 10 by D.S. Zerorez Indianapolis
What do you like about our products and services?

No residue! You don’t saturate carpet or pad.

Report a concern   August 5, 2023 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Friendly , fast , good price … service the day of was great as well .

Report a concern   August 5, 2023 — Rated 10 out of 10 by A.C. Zerorez Indianapolis
What do you like about our products and services?

Great service, carpet looks like new!

Report a concern   August 5, 2023 — Rated 10 out of 10 by G.M. Zerorez Indianapolis
What do you like about our products and services?

My carpets look amazing after Brandon cleaned them. My entire house smells fresh. Reasonable prices.
Very pleasant, competent, knowledgeable technician.

Report a concern   August 5, 2023 — Rated 8 out of 10 by M.J. Zerorez Indianapolis
What could we do to improve?

One of the room that was cleaned, the carpet still has the smell of pet dander. Can this be cleaned again with no charge?

Thank you :-)

Report a concern   August 4, 2023 — Rated 9 out of 10 by M.K. Zerorez Indianapolis
What do you like about our products and services?

Dependable and efficient employees. Good jobs done.

Report a concern   August 4, 2023 — Rated 10 out of 10 by Gretta Jones Zerorez Indianapolis
What do you like about our products and services?

Young man did a outstanding job explaining the process and the carpet looked very very good. Such a courteous and polite young man. Gretta Jones

Report a concern   August 4, 2023 — Rated 6 out of 10 by D.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I thought the grout would be restored. The technician offered to clean it again.
I declined. But I didn't realize at the time that places in front of the stove, under some kitchen cabinets and corners were completely missed.

Report a concern   August 4, 2023 — Rated 10 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

Thomas Bumrell was very polite and very professional. The family room rug was very soiled and he removed all the spots.

Report a concern   August 4, 2023 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

Customer service.

Report a concern   August 4, 2023 — Rated 10 out of 10 by Sandra Wayner Zerorez Indianapolis
What do you like about our products and services?

Very nice job and the service guy was very nice and professional

Report a concern   August 3, 2023 — Rated 10 out of 10 by Jackie Scott Zerorez Indianapolis
What do you like about our products and services?

Derek came back for a re-do in the basement. He gave it his best efforts and when he left, the carpet looked pretty good. I believe we just need to replace the carpet because the stains, even though it looks remarkably better, are still there.

I would recommend this company. They were professional, prompt, and worked hard to get out the stains.


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