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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick appointments, friendly staff, great service
The carpet feels cleaner and there is no soapy residue.
Timeliness
Really great technician. Gave great information without any pressure/upswell. Was fast, courteous, and did a great job!
Very informative about service provided. Quick. Efficient.
Brandon was very professional and helpful. Zerorez consistently does a great job resolving issues with pet odors.
The customer service is awesome. The technicians that come out to provide service are always professional and respectful of my property. My questions are always answered.
My carpets look great each time I have your services! And your employees are awesome
Cole did a fantastic job on our tile and carpet. He really cares and was thoughtful with details. Thank you for hiring such an expert rep for your team. It makes a big difference!
I have always had a great experience. Carpet dries quickly and no soap on the floor. The technicians have always been friendly and considerate and do a great job.
Professional
Carpet cleaning that your company did was below average and I’m not that particular leave me. It was not good at all. I would never recommend your company to anyone.
Your local company here in Fishers was a pleasure to work with from the time the young man answered the phone to when the rug was picked up. On the other hand, when I called the 800 number and spoke to a woman I was amazed how "uninformed" she was. If I hadn't had the local number, I would have contacted another company. Your local people are great!! Name removed
The technician we had was amazing!!! Our carpets look awesome!
Technician, Nathan, was very polite and knowledgeable. He explained his procedure before he started. He asked how long the carpet had been in the been u the condo.
I pointed out the area that needed the most attention. He explained that area would not look as fresh and clean as the rest of the room. I will be calling back because there is one spot that needs to be re-cleaned.
The carpet was completely dried within 24 hours.
I would recommend your company and would use them again.
Courteous and knowledgeable service. Carpets are as clean as can be made after the technician has finished. Between the strong vacuum and the formulation for the cleaning solution, the appearance and color of our carpet is noticeably improved upon completion of the job.
I feel like I have lines/areas that dried dirty that I didn’t have before.
Great job mr tech
Our technician was knowledgeable and helpful. He was honest and direct about some of the issues we had with our flooring. The work he did was top-notch.
I have just had the appraisal so far, but it was a pleasant experience.
It was so easy to schedule an appointment. The technician was very professional and did a thorough job, explained the process along the way, and was very personable. I certainly will continue using your company and have already recommended you to our neighbor.
Titan was a professional and knowledgeable technician with great customer service skills and he did an amazing job on our pet stains. Having someone like him represent your company sets the standard!
How clean my furniture/ rugs get and how fast they dry
We were happy with the technician, communication and results.
Clean, fresh, reliable
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I have used Zerorez exclusively for quite a few years and have always been very happy with the results of the carpet cleaning. I took advantage of the special offer this week and a very nice young man by the name of Reed did an absolutely wonderful job. When asked how long he had been with the company he replied "three weeks". I was a bit skeptical but shouldn't have been because he was very thorough, polite and professional. My carpet is light beige and has been down since 2002. It has never looked better thanks to his diligent efforts. I would recommend Zerorez to anyone (and have to most of my friends), and certainly Reed. I plan to ask for him for any future carpet cleaning.
Technician needs to make sure after each job to make sure thi gs were done right
Joe was very professional and thorough! Our couch looks amazing!
Quality of work.