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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looked great.
All aspects of having our carpets cleaned went great....scheduling, communication, the cleaning, payment processing and the knowledge and friendliness of the technician.
Always do professional work.
Worke was very helpful and worked hard to clean the carpets. Great job.
Technicians were knowledgeable and respectful
The technician was friendly, helpful and prompt. He was very knowledgeable and answered all my questions. His customer service was exceptional!
Carpets don’t stay wet long and are clean
Technicians did a fantastic job. Very professional. Explained everything. Carpets look great!
Thomas and Chad took care of our rugs. TH\hey did a great job. They were courteous, professional and friendly.
Everything looks great. Technician Jacob was great too. Will definitely use them again in the future
Professional and great service
Service was excellent, techs were very professional and careful. Loved the freshness of the carpets, quick drying time.
Good cleaning and great people
Clean, no residue.
Great service and professional employees!
Organization and great results
Let clients know where they are in the order of their time frame.
Good job and great employees
Hello! We had Zerorez come out to clean our carpets on Saturday, October 7th. The associate was kind and helpful. Unfortunately, I felt he was rushing and as a result, we had some areas that were missed. More specifically, there was a line of dirty carpet along the transition to the hard floor that was completely missed. You can see a long line of black where he missed. Also, there were areas around a rug that were missed in the same way. We have a rug in the middle of a floor and there was no cleaning done under or around the rug, therefore leaving a large black square in this area. I can provide pictures if needed of these missed areas. Ultimately, I would like Zerorez to come back out and clean the areas that were missed. Please have someone contact me as soon as possible. Thank you! - Name removed, Phone number removed.
Someone came back to work on a spot that didn’t come out & now the spot is totally gone! Great job!!
Professional staff. Excellent results.
Just the overall cleaning methods that you have.
Quick service
Well, now that it is dry, the spots are back and bigger. The spots behind the sofa look treated, but not shampooed and are white spots now. Also, I had fabric attached over 2 holes in the sofa and it was removed and left open. and has nothing to do with cleaning the carpet. That was really uncalled for. The noise of the fans was very annoying and I couldn't wait till it was over. I should have looked at these problems before they left, but i was just glad to be done. I've used Zerorez for years and always had one person and they did a good job. I do not know what was the problem this time BUT never again. Sorry.
Fast, efficient, informative and great service! Tech was extremely friendly! Would recommend to anybody!
Did a great job and the representative was thorough in his work and explanations.
The technician was friendly and informative about the services. The results were phenomenal. I'm a first time customer that quickly tuned into a repeat customer. See you next year!
We’ve been very pleased in years past. The guy who came this year did a good job cleaning the carpet; however, he bumped into the woodwork along the floor, leaving marks in a number of places. This was never an issue in previous years. Employees need to be instructed on the importance of being more careful not to bang into the floor molding.
Kevin called and let us know when his arrival time would be and was right on time. He explained the cleaning process and did a great job cleaning our sectional, even damp I could see a real improvement. He offered to add a protective treatment but we declined. This was our first experience with your company and we’re pleased. The reason I chose Zerorez was the positive reviews I read from your customers. Thank you!
Always prompt , courteous and very well priced for the service!