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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet cleaners are courteous, communicate well and are thorough in their work. They were careful with the furniture and walls etc.
So easy to work with and did a great job. There were a couple of stains and they got them both out! Looks great!
Cole was excellent. Arrived right on time and did a very thorough cleaning. I was very pleased with the results.
I know my carpet is CLEAN when Zerorez has completed their work. My carpet cleans up afterwards very well when I need to spot clean.
The technician is very thorough, courteous careful of the wood floors.
I really want to love this experience, especially after how much it cost me. However, even after having someone come out to redo our floors, Zerorez did not meet my expectations. I have 3-4 photos of spots left behind on my floor after being cleaned twice by Zerorez. These weren't some stubborn stains either, they were simply missed entirely. I was able to clean some spots with a paper towel, but the spots on the carpet are still there. Unfortunately, these spots weren't found until after the technician left. Additionally, the second technician was not able to remove all the problem areas from our basement tile, but did remove most of them. This didn't make a lot of sense to me. If you can remove one spot, why leave others behind? I think with more effort, all of the spots could have been removed, considering they were all caused by the same source. I knew I had a big job, but that's why I hired a company to help me. Considering all the time I spent just preparing my home for Zerorez, and waiting on them to do the work those two different days, I should have just spent that time doing it myself. I would have saved a lot of money, and I would be happier with the results.
I really didn’t like the fact that the protective application was presented as part of the service. It was not made clear that it would be an extra charge. Thankfully I knew to ask, but I would’ve been very upset if not. I also didn’t think the cleaning was much different than what my Hoover carpet cleaner does. I would be fine recommending the service to someone who doesn’t want to buy their own machine with the warning about the protection application
On time. Courteous. Proposal of work to be completed with expected results. Worked constantly until satisfied with results. Totally happy with results.
No odor or perfumes, just clean. The protector works.
Tevin did a great job and was very thorough. We appreciate his attention to detail.
I have used Zerorez 3 times now. Each time the tech explained thier process & established expectations that were exceeded. I will continue to use & recommend Zerorez.
Tevin was a fantastic technician and the results were fantastic. Carpet looks great and we never thought our tile and grout could look this good!
Professional, timely, thoughtful of our property, well done carpet and sectional cleaning meeting all of our expectations (1 pet, 2 child home). Return customer for sure!!
Arrive on time with the supplies needed to complete the job.
Prompt, courteous and professional. Did a great job on the carpet and removed a stain that we had been unable to remove.
Your price
All looks great. It was a bit wetter than I thought it would be. But 48 hours later it is great.
I recently had Zerorez clean my older carpets and I was extremely please with the results
Timely and efficient.
Quick and efficient service!
Marcus did a great job. And being able to add an area rug at the last minute was great.
Ease of scheduling, friendly, knowledgeable and competent tech.
The gentleman was very friendly, thorough and did a terrific job.
Thank you for providing a good way to clean carpets. The service technician was within the specified timeframe and very knowledgeable. I appreciated his efficiency and helpful hints after completing the cleaning.
Friendly, efficient, non chemical carpet cleaning
They work very hard to keep customers happy
Extremely polite service tech!
He was thorough and patient while doing the job and I was very pleased with the results.
Did a great job. Excellent communication--will continue to use them for our properties!
No chemicals and he 30 day guarantee to make sure you’re happy with the cleaning or they come back again!
Joe the technician was great, explained everything and had the largest smile and is a great representative of the company.
We're thrilled to be Zerorez customers, we have been for years. They're always prompt, if not early, clean and very respectful - not only about our home and belongings, but to us, too. Matt was our tech last week and did a great job. We couldn't be more pleased.