Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 12, 2023 — Rated 10 out of 10 by C.C. Zerorez Indianapolis
What do you like about our products and services?

Technician explained everything well. Did a very nice job of cleaning our carpets. Looks very nice.

Report a concern   October 12, 2023 — Rated 10 out of 10 by Ann Thomas Zerorez Indianapolis
What do you like about our products and services?

I really like the outcome of my carpet cleaning. I was a very thorough job.

Report a concern   October 12, 2023 — Rated 10 out of 10 by S.F. Zerorez Indianapolis
What do you like about our products and services?

It was easy to schedule and the communication leading up to the service was excellent.

Report a concern   October 12, 2023 — Rated 4 out of 10 by A.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I paid to have my area rug in my room cleaned and it stunk so bad afterwards I had to take it out to the garage to throw away

Report a concern   October 12, 2023 — Rated 10 out of 10 by L.W. Zerorez Indianapolis
What do you like about our products and services?

Wonder service. Brandon was a great, knowledgeable and friendly technician. My carpets, couches look awesome. Would definitely recommend them!

Report a concern   October 11, 2023 — Rated 9 out of 10 by N.F. Zerorez Indianapolis
What do you like about our products and services?

Technicians was good at explaining the process and put everything back in order.

Report a concern   October 11, 2023 — Rated 10 out of 10 by T.T. Zerorez Indianapolis
What do you like about our products and services?

Seems to have done a good job of cleaning the carpet. Jacob ,your technician, was great.

Report a concern   October 11, 2023 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Jacob was very professional and so neat—absolutely left things so tidy and clean after cleaning our carpets.

Report a concern   October 11, 2023 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Carpet dries quickly and is clean without chemicals.

Report a concern   October 11, 2023 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

The products clean great, and dry fast.

Report a concern   October 11, 2023 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

Personal service rep and carpets look and feel great.

Report a concern   October 11, 2023 — Rated 0 out of 10 by S.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Paid more to clean carpets in a house less than half the size of my previous house and 2 days later my carpets are still wet. I believe the technician didn’t appreciate our conversation about the cost. He upcharged based on one room that was larger by 20 square feet—added a hallway which I had counted as the fifth room. There were long dressers and queen size beds in all three of the bedrooms which certainly accounted for those 20 feet. He was pretty rude about the whole thing but I had already moved all of the other items out and vacuumed so didn’t want to reschedule with another company. I went out of town the next morning and left fans running on the wet areas more than 12 hours after the service. Now it’s been more than 48 hours later the carpet is still wet in areas and my house smells bad. I don’t know how you could make things right. This is the first time I’ve used your service and it did come recommended. My socks collect moisture when I walk on them.

Report a concern   October 11, 2023 — Rated 10 out of 10 by Kathy Vargo Zerorez Indianapolis
What do you like about our products and services?

Our carpet looks brand new. The tech was very professional & did a wonderful job!

Report a concern   October 11, 2023 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

The person explained what he was using and why before appling the product. He was very polite.

Report a concern   October 11, 2023 — Rated 9 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

The whole process went smoothly and the carpet looks a lot better.

Report a concern   October 10, 2023 — Rated 10 out of 10 by B.W. Zerorez Indianapolis
What do you like about our products and services?

Very happy with the cleaning done on my carpet and chair. The rep was great and on time, careful, friendly and informative.
We will definitely use your company again.

Report a concern   October 10, 2023 — Rated 10 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

your products do a good job of cleaning

Report a concern   October 9, 2023 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Kevin, your person in charge of our cleaning did a fantastic job. The carpet has not looked this good in a long time. He explained how things would be done but also took the time to answer questions even though we were interrupting him.
Not a single complaint from us and in the future, I would ask for him.

Report a concern   October 9, 2023 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

Easy process to for booking service.
Tevin the tech was great, fast efficient and job well done.
Happy to recommend t everyone!

Report a concern   October 9, 2023 — Rated 10 out of 10 by Juli Fritsch Zerorez Indianapolis
What do you like about our products and services?

I am confident that my carpet is very clean. The technician is knowledgeable, thorough and professional.

Report a concern   October 8, 2023 — Rated 5 out of 10 by D.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

No disappointment

Report a concern   October 8, 2023 — Rated 10 out of 10 by B.J. Zerorez Indianapolis
What do you like about our products and services?

We had excellent customer service

Report a concern   October 8, 2023 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

Wow! First time having our carpets cleaned and we are so pleased. Very professional and respectful, and our carpets look great. Our technician was Matt, and he was very thorough in explaining each step of the process, how they’re able to clean without chemicals, and give great tips for keeping up our carpets.
Fair pricing and clean carpets—we’ll definitely be repeat customers.

Report a concern   October 8, 2023 — Rated 10 out of 10 by Lisa Nickell Zerorez Indianapolis
What do you like about our products and services?

We have used Zeroez multiple times, and have been happy with results. Our technician, Derek, arrived as expected, was very professional, and did a thorough job in refreshing our carpet.

Report a concern   October 8, 2023 — Rated 10 out of 10 by Phyllis Smith Zerorez Indianapolis
What do you like about our products and services?

The product cleans my carpet. Does not leave any residue. My carpet is soft and the pattern shows up better after the cleaning. My carpet is off white and it looks like new.

Report a concern   October 7, 2023 — Rated 9 out of 10 by K.N. Zerorez Indianapolis
What do you like about our products and services?

Tech was on time from call made.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Kathy Phillips Zerorez Indianapolis
What do you like about our products and services?

The way the carpet Is not saturated afterwards and dries quickly. Great job cleaning and getting the stains out.

Report a concern   October 7, 2023 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Very prompt and professional. Explained procedure in detail about what to expect.

Report a concern   October 6, 2023 — Rated 8 out of 10 by D.W. Zerorez Indianapolis
What could we do to improve?

They did not clean under my recliners. I offered to move them but Jacob never told me when he was ready so I forgot about it. I did not realize until after he left that those areas had not been cleaned.

Report a concern   October 6, 2023 — Rated 8 out of 10 by J.P. Zerorez Indianapolis
What could we do to improve?

Poor Scheduling! We need to know at least a beginning window - morning or afternoon when scheduling. Narrower window sooner than 24 hours in advance would be nice.


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