Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 1, 2023 — Rated 10 out of 10 by Carole Creech Zerorez Indianapolis
What do you like about our products and services?

Clean, no residue.

Report a concern   October 31, 2023 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Great service and professional employees!

Report a concern   October 30, 2023 — Rated 10 out of 10 by P.D. Zerorez Indianapolis
What do you like about our products and services?

Organization and great results

Report a concern   October 30, 2023 — Rated 8 out of 10 by J.W. Zerorez Indianapolis
What could we do to improve?

Let clients know where they are in the order of their time frame.

Report a concern   October 30, 2023 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Good job and great employees

Report a concern   October 30, 2023 — Rated 3 out of 10 by K.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Hello! We had Zerorez come out to clean our carpets on Saturday, October 7th. The associate was kind and helpful. Unfortunately, I felt he was rushing and as a result, we had some areas that were missed. More specifically, there was a line of dirty carpet along the transition to the hard floor that was completely missed. You can see a long line of black where he missed. Also, there were areas around a rug that were missed in the same way. We have a rug in the middle of a floor and there was no cleaning done under or around the rug, therefore leaving a large black square in this area. I can provide pictures if needed of these missed areas. Ultimately, I would like Zerorez to come back out and clean the areas that were missed. Please have someone contact me as soon as possible. Thank you! - Name removed, Phone number removed.

Report a concern   October 30, 2023 — Rated 9 out of 10 by T.H. Zerorez Indianapolis
What do you like about our products and services?

Someone came back to work on a spot that didn’t come out & now the spot is totally gone! Great job!!

Report a concern   October 30, 2023 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

Professional staff. Excellent results.

Report a concern   October 29, 2023 — Rated 10 out of 10 by L.G. Zerorez Indianapolis
What do you like about our products and services?

Just the overall cleaning methods that you have.

Report a concern   October 29, 2023 — Rated 10 out of 10 by charlynn marisett Zerorez Indianapolis
What do you like about our products and services?

Quick service

Report a concern   October 29, 2023 — Rated 0 out of 10 by J.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Well, now that it is dry, the spots are back and bigger. The spots behind the sofa look treated, but not shampooed and are white spots now. Also, I had fabric attached over 2 holes in the sofa and it was removed and left open. and has nothing to do with cleaning the carpet. That was really uncalled for. The noise of the fans was very annoying and I couldn't wait till it was over. I should have looked at these problems before they left, but i was just glad to be done. I've used Zerorez for years and always had one person and they did a good job. I do not know what was the problem this time BUT never again. Sorry.

Report a concern   October 29, 2023 — Rated 10 out of 10 by Meredith Van Ausdal Zerorez Indianapolis
What do you like about our products and services?

Fast, efficient, informative and great service! Tech was extremely friendly! Would recommend to anybody!

Report a concern   October 29, 2023 — Rated 10 out of 10 by C.R. Zerorez Indianapolis
What do you like about our products and services?

Did a great job and the representative was thorough in his work and explanations.

Report a concern   October 29, 2023 — Rated 10 out of 10 by Haley Bastin Zerorez Indianapolis
What do you like about our products and services?

The technician was friendly and informative about the services. The results were phenomenal. I'm a first time customer that quickly tuned into a repeat customer. See you next year!

Report a concern   October 28, 2023 — Rated 7 out of 10 by C.B. Zerorez Indianapolis
What could we do to improve?

We’ve been very pleased in years past. The guy who came this year did a good job cleaning the carpet; however, he bumped into the woodwork along the floor, leaving marks in a number of places. This was never an issue in previous years. Employees need to be instructed on the importance of being more careful not to bang into the floor molding.

Report a concern   October 28, 2023 — Rated 9 out of 10 by A.R. Zerorez Indianapolis
What do you like about our products and services?

Kevin called and let us know when his arrival time would be and was right on time. He explained the cleaning process and did a great job cleaning our sectional, even damp I could see a real improvement. He offered to add a protective treatment but we declined. This was our first experience with your company and we’re pleased. The reason I chose Zerorez was the positive reviews I read from your customers. Thank you!

Report a concern   October 28, 2023 — Rated 10 out of 10 by Heather Long Zerorez Indianapolis
What do you like about our products and services?

I’ve never had someone spend so much time on my carpets. He did such a great job and I’m so pleased!

Report a concern   October 28, 2023 — Rated 10 out of 10 by Kimberly McCauley Zerorez Indianapolis
What do you like about our products and services?

Worked like a charm! My carpets are fluffy and clean and my house smells LIKE NOTHING! 🙏

Report a concern   October 28, 2023 — Rated 10 out of 10 by Bonnie McMahon Howen Zerorez Indianapolis
What do you like about our products and services?

The technician did a great job this time and was very prompt thorough and took great care.

Report a concern   October 28, 2023 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

It works!

Report a concern   October 28, 2023 — Rated 10 out of 10 by Tom Blossom Zerorez Indianapolis
What do you like about our products and services?

Thomas has done our carpets three times, each time with excellence. Fall Blessings All, /t

Report a concern   October 27, 2023 — Rated 10 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

The pleasantness and thoroughness of the man who came to our house. It was obvious that they were well trained and knew what they were doing. Also, they didn’t waste any time.

Report a concern   October 27, 2023 — Rated 10 out of 10 by Erica Shafer Zerorez Indianapolis
What do you like about our products and services?

Friendly, prompt, and good results!

Report a concern   October 27, 2023 — Rated 8 out of 10 by A.W. Zerorez Indianapolis
What could we do to improve?

It took a little longer for the carpets to dry than I expected. I knew the carpets smelled like dirty dog before cleaning but the whole room smells like it now. Am sure that will go away.

Report a concern   October 27, 2023 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

Efficient and thorough service

Report a concern   October 27, 2023 — Rated 10 out of 10 by Derek Strainer Zerorez Indianapolis
What do you like about our products and services?

Thank you so much for coming out and cleaning. I don't remember the guy's name but he showed up early which was perfect and we were able to add a couch cleaning onto my service. He was super nice. Talked with me for a while. Did a thorough job. Helped move some furniture since I have a small house. I hope this message makes it to him because it was nice having a friendly person.

Report a concern   October 27, 2023 — Rated 10 out of 10 by Stephen Brown Zerorez Indianapolis
What do you like about our products and services?

Speed of service
Your technician was extremely courteous, professional, and nice.
Our carpets looked practically brand new

Report a concern   October 27, 2023 — Rated 10 out of 10 by A.E. Zerorez Indianapolis
What do you like about our products and services?

Great technician Reese! Informative, cleaner products (important because of little kids)!!!

Report a concern   October 26, 2023 — Rated 10 out of 10 by S.W. Zerorez Indianapolis
What do you like about our products and services?

I was very pleased with Zerorez, they did a wonderful job on my carpet. I would highly recommend them to family and friends!

Report a concern   October 26, 2023 — Rated 9 out of 10 by Joann Smith Zerorez Indianapolis
What do you like about our products and services?

You use a large revolving brush


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