Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 26, 2023 — Rated 5 out of 10 by C.D. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Well, it seemed that the technician was really going above and beyond to clean some areas that had had dog accidents but the odor still remains :-(.

Report a concern   October 26, 2023 — Rated 7 out of 10 by J.R. Zerorez Indianapolis
What could we do to improve?

Tell me in advance what my plus 1 is. (I thought plus 1 was a free room) If I forget to move 1 small object ask me about it, don’t just clean around it. Don’t shock a person by quoting a price a 100.00 over the estimate. When paying a tip add on is ridiculous. Finally if your technician says he will get you something to put under a couple pieces of furniture before putting the items back, he needs to ensure he does.

Report a concern   October 25, 2023 — Rated 10 out of 10 by Tricia Delaby Zerorez Indianapolis
What do you like about our products and services?

Fast, easy, Joe was awesome!

Report a concern   October 25, 2023 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

I sent a reply to your invoice. I complimented Kerry for his services. He was very polite and patient with me and all my questions and requests. I hope I can have him come again.

First name removed

Report a concern   October 25, 2023 — Rated 10 out of 10 by N.M. Zerorez Indianapolis
What do you like about our products and services?

No chemical usage!!

Report a concern   October 25, 2023 — Rated 10 out of 10 by Caron Ferguson Zerorez Indianapolis
What do you like about our products and services?

Loved the prompt arrival and professionalism Most of all we loved the quick drying and sparkle of our floors

Report a concern   October 24, 2023 — Rated 10 out of 10 by C.L. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks great. Your service person was very professional.

Report a concern   October 24, 2023 — Rated 6 out of 10 by L.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Ther eervicr was good. I had a coupon code I thought I put in from our realtor- and it didn’t show up on the final bill.
The service techs were good and I am sure they did all the things you wanted- greeting, walkthrough, updates and final. I was on conference calls with work and was not used to that much detail, so I was not very attentive or receptive. I appreciated it- but could not engage.

Report a concern   October 24, 2023 — Rated 10 out of 10 by A.G.C. Zerorez Indianapolis
What do you like about our products and services?

Jacob was very professional and informative. He did an amazing job cleaning our heavily pet soled carpet. We love the results!

Report a concern   October 24, 2023 — Rated 10 out of 10 by Lesley Glaze Zerorez Indianapolis
What do you like about our products and services?

I like that they don’t use chemicals. Carpet dries quickly and soft. We never use anyone else to clean our carpet.

Report a concern   October 22, 2023 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

On time. Thorough cleaning. Another company didn’t clean risers, only steps! Your service man cleaned both and gave care to the EDGE which is unusually dirty ! Yea!

Report a concern   October 22, 2023 — Rated 10 out of 10 by Jack Moyer Zerorez Indianapolis
What do you like about our products and services?

Just plain works! Better than any carpet cleaning we have used to date.

Report a concern   October 22, 2023 — Rated 10 out of 10 by M.H. Zerorez Indianapolis
What do you like about our products and services?

Professional and great service

Report a concern   October 22, 2023 — Rated 10 out of 10 by Marianne Brown Zerorez Indianapolis
What do you like about our products and services?

Carpets look fantastic and smells great!! Carpet dries quickly too!

Report a concern   October 22, 2023 — Rated 10 out of 10 by C.R. Zerorez Indianapolis
What do you like about our products and services?

fast drying

Report a concern   October 21, 2023 — Rated 10 out of 10 by R.M. Zerorez Indianapolis
What do you like about our products and services?

Our experience was very good. I was able to be scheduled for service within just 3 days. Brandon called to give me about a 40 minute notice and arrived on time. Our technician, He did an excellent job, was friendly and explained the process thoroughly. The carpet was basically dried within 3-5 hours and looks so much better.

Report a concern   October 21, 2023 — Rated 10 out of 10 by T.A.V.M. Zerorez Indianapolis
What do you like about our products and services?

Very happy with the results

Report a concern   October 20, 2023 — Rated 10 out of 10 by Dave Gower Zerorez Indianapolis
What do you like about our products and services?

I LOVE THE AWESOME NO RESIDUE CLEANING. YOUR TEAM IS ALWAYS FANTASTIC. BOOKING ONLINE IS EASY AND CONVENIENT!

Report a concern   October 20, 2023 — Rated 9 out of 10 by K.V.D. Zerorez Indianapolis
What do you like about our products and services?

Love the feel of the carpets after cleaning. No sticky feeling ! Service was excellent and the technician was so informative and helpful!

Report a concern   October 20, 2023 — Rated 10 out of 10 by D.D. Zerorez Indianapolis
What do you like about our products and services?

I like the cleanliness of the carpets and the lack of any strong chemicals.

Report a concern   October 20, 2023 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

Very easily scheduling and the employee that came to clean my couch was super professional and thorough

Report a concern   October 20, 2023 — Rated 10 out of 10 by M.C. Zerorez Indianapolis
What do you like about our products and services?

The worker was very professional, and done his job.

Report a concern   October 20, 2023 — Rated 10 out of 10 by Emily Ogle Zerorez Indianapolis
What do you like about our products and services?

Brandon was amazing in his customer service. He explained the process completely and was very knowledgeable. We have 4 kids who have have spilled things and tracked dirt all over the carpet.
After getting them cleaned the carpet looks brand new!

Report a concern   October 20, 2023 — Rated 8 out of 10 by T.H. Zerorez Indianapolis
What could we do to improve?

We had a spot, not sure what it is but unfortunately it did not come out, my husband forgot to mention it to the cleaner so I don’t think he added more cleaner or worked on it longer. I wasn’t home to tell the cleaner about it.

Report a concern   October 20, 2023 — Rated 8 out of 10 by L.G. Zerorez Indianapolis
What could we do to improve?

We had some dark spots show up after the carpet dried in places where there were no spots prior to cleaning. Not sure if some residue from spots cleaned in other locations could have leaked back out. hopefully more.

Report a concern   October 19, 2023 — Rated 10 out of 10 by M.G. Zerorez Indianapolis
What do you like about our products and services?

Joe did a great job cleaning. He was courteous and professional.

Report a concern   October 19, 2023 — Rated 10 out of 10 by M.O. Zerorez Indianapolis
What do you like about our products and services?

The technicians were friendly but professional; answered all my questions. I like the idea of "no residue" left in my carpets. They took more than the "4-6 hours" they told me for the carpet to dry but they look and smell great.

Report a concern   October 19, 2023 — Rated 9 out of 10 by J.J. Zerorez Indianapolis
What do you like about our products and services?

Little to no chemicals

Report a concern   October 19, 2023 — Rated 10 out of 10 by Andrea Arvin Zerorez Indianapolis
What do you like about our products and services?

Easy to schedule, arrived on time, professional service. Carpet looks great!

Report a concern   October 19, 2023 — Rated 10 out of 10 by L.L. Zerorez Indianapolis
What do you like about our products and services?

Did a great job, very efficient and informative also. Nathen was very helpful and did a wonderful job.


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