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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick dry
Deodorize
Efficient Service Person
Did a good job with carpet,dryer vent and heat vents
The tech was very informative- quick and fast.
My baseboard was hit with equipment in several different areas and I had to spend 2 hours on hands and knees repairing. The young man was very nice but not careful. Disappointed with how carpet lòoks after cleaning.
I just wanted to say I absolutely loved having Joe as my technician! He is a hard worker very polite and went above and beyond.
Very friendly and keep you informed on what was done
Quick and good!
Scheduling, communication and staff were excellent. I do not feel like our carpet issues were fixed. We had pet odor and while I knew the treatment may not get 100% rid of it, it was not noticeably better.
Derrick D. did a great job on our basement carpet-------very professional and great workmanship!
You cannot tell that anyone cleaned this carpet. Especially the stairs. They look awful. I fell like I lit $400.00 on fire and tossed it.
I will reach out on Monday and expect a resolution.
Quality products and services. Knowledgeable technician. superior results
Easy to schedule service, tech calls ahead of arrival, techs are well trained and super polite, ZR guarantees the work, and of course a competitive/fair price.
Chad did a great job, very professional.
From start to finish Chad Sharp did a fantastic job. He explained what he was going to do ahead of doing it. Very personable. & will call Z for him again!
My carpet was left streaked. Honestly, this is the second occurrence for the same issue. Last year the same thing happened, they recleaned it sending a technician named, Ryan, did a fabulous job. Called this year, asked for Ryan. Regretably he no longer works there. Was promised they would send me a senior technician. Upon his arrival he appeared to be irritated and put out to be there. Again, adequate time was not given to the project. I would have been better off to go get a rug doctor and do it myself. Bottom line, you group needs to reclean and bring carpets to my satisfaction, or I will have fees reversed off of my credit card.
Pet stains NOW Visable..We’re not visable before cleaning. Brought to surface.
Excellent job removing stains and odors.
Nathan was very knowledgeable and answered all my questions. He did a great job cleaning my carpet and explaining how they completed their cleaning.
Carpet is always cleaned to my standards
Carpet look refreshed
Thomas was prompt and professional. He worked to remove pet stains and high traffic area stains in our carpet. He did a great job.
Carpet came very clean technician very professional polite
Everyone is super nice and do a super job. The guy that did our floors on Wednesday 11/22/23 did a great job and was very helpful when explaining how and what he was doing.
Provides a window in which customer may plan around. Tough, scary stain on brand new carpet was removed with their spot treatment. Thrilled and relieved with great results achieved!
Technician smelled of cigarettes which doesn’t make you feel “clean” and hardwoods weren’t as cleaned as I’d hoped. Feel like he didn’t move the trash can or really focus on spots between boards.
He did a really great w
Your workers are very polite and do an excellent job. Chad was great!
The personnel are friendly and efficient. My carpet looks great when they are finished.
Chad did a great job.
This was the worst “clean” yet after using you all a few times. The stains appear to be larger and weren’t removed.