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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was not at the home when service took place and having difficulty with paying via the online option given that I was at work in the hospital with poor signal. I was able to finally pay after speaking by phone to the manager. However the technician was both rude and condescending to both my mother (in the home) and I while this process was taking place. He raised his voice at both of us several times, stating that he would not leave if we did not pay. In addition, the rug that was cleaned was not properly cleaned at all. It appeared the same before and after the cleaning.
The manager was courteous and professional but the technician was not.
Very friendly and did a great job. Quick service too!
I received a great service! Keep it up
Excellent material and workers
It just works! The carpet dries quickly without feeling waterlogged or oversaturated. Love the feel of clean carpet!
We have used zerorez for several years. We like the way our carpets look.
They have many other services available that we never use but its nice to know rhey are there.
Tech was super informative. Educated me on every step of the cleaning process. Over all great experience. Will be repeat customer.
Joe was very respectful of our property, very professional and polite. He knew what he was doing and did a great job in a timely manner. He also cleaned up everything when finished.
Works well with small business owners
It almost always looks so good. However after this last time did traffic areas do not look as good and there a blood spot I thought would come up but didn’t. I was not home, my husband, if I had been home I would have asked that those spots be done again.
Great customer service and the guys who come to clean our carpet are always super friendly!
Quick and friendly.
Scheduling and getting a cost of services was very professional and straightforward.
Thomas arrived on time and went right to work. He was friendly and professional.
He was very conscientious and careful with everything. Got the job done, cleaned up and was on his way.
We definitely will use them again when needed.
Thomas did a great job and was very professional and friendly
Carpets look great! Service was quick
Clean very well, friendly and no smells or residue.
Our rugs dried quickly and were clean and smelled clean
The carpet was not clean once dry. it looked dirty.
Don't have to worry about employees. Always professional and thorough. Results are immediate.
My carpets look decent. But I paid to have an armchair cleaned as well and it still looks quite dirty. I just got out my spot vac and cleaned one area of it and it looks brand new in that one spot that I cleaned. So now I am wondering if my carpets are even very clean or not! I spent $400 using zero Rez and I usually use another company for the same amount of rooms and pay half of that. Just disappointed.
I have used your services before
The friendly service. Thomas was very thorough and respectful of my home.
I loved the way my carpets looked after cleaning. My technician was amazing and very thorough.
We have used Zerorez multiple times to clean our white couch. This past time we had it cleaned as usual and when wet, it looked very discolored though we were hoping it would look better once dry. Once the couch was dry, it was still incredibly discolored (yellow and streaky) and you could see where each pass was made. Our ottoman, seat cushions, as well as our back cushions were all discolored.
We called Zerorez to do a reclean on it. The guy that came out was incredible and explained that it was technician error causing the discoloration. He said that he would try and clean up what he could however the back cushions especially needed a specialty clean to fix the issue. He did an amazing job doing what he could though it's not completely gone.
He stated that we would be getting a call from Zerorez to rectify this by issuing a new date for the different type of cleaning that we needed done. This has been over a week and we still have a stained couch and no call from Zerorez fixing this issue.
I like that my carpets feel clean and look good.
Ceramic tech was new to that service. Asked him about sealing after cleaning, which is another standard service, he had to ask boss about. I passed on that service.
Cleaning job only so so. Got carpet dirty in process.
There is a lingering urine smell in the upstairs master bedroom from our eldest pet which has actions have been changed. The last cleaning process did not eliminate the order. This process significantly helped but there is still a lingering odor. We have utilized your services for a few years and every previous process has been successful in eliminating the odor. Otherwise, the staff our professional and pleasant and we are treated like family.
Cole was super easy to work with. He spent his time listening to what we needed, then went about cleaning.
Tevin was very thorough in explaining and assessing. Fantastic cleaning.
Very professional and thorough. Will call again in future
Very courteous and professional!