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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet did not get cleaned very well at all, when I came home and saw that the only clean areas appeared to be where furniture and doorway rugs had been removed, the high traffic area still dirty. Looks like something may have been sprayed on a stained area and it looks clean(whitish in color). Rest of carpet still looks dirty.Not happy
Quick friendly service and good prices.
I’m just glad my home is more fresh. Robert was very nice, efficient and was happy to answer all my questions. I’d recommend zero rez, plus they offer a coupon most times in the val pack!
We were happy with the cleaning that was completed in our home on the carpet. Thomas was very good and careful about everything. Would recommend him anytime.
On time. Thomas Bunnell was polite, efficient and did a good job. My son was here and Thomas gave us information leaflets to share. I have two neighbors to whom I will give
them . We all three used the previous cleaning service for years and I feel Thomas did the
type of cleaning that we were accustomed to having done. Our previous cleaning man
unfortunately passed away last November and he was thorough and left our carpets in
good condition without being “wet”. Dried in a few hours, My son took one home for his
wife.
Zerorez was recommended by my cleaning lady who said she had other people who used
this service and were pleased. I agree and will thank her when she returns next week.
Norma B.
The young man done a great job cleaning my furnace duct system.cleaned up after himself.
Very polite.
Very thorough and professional
Your cleaning staff are always efficient, prompt and professional. I have used this service for many years and will continue to use it. I always recommend them when asked who I use for my carpet cleaning.
Fast, efficient and the company did a good job.
Good service people like the cleaning
There’s a yellow fluffy fungus growing on my carpet after a cleaning
Given that we were in the afternoon, our furniture was very wet after the session. We had to use blow dryers for 4 hours to be able to use the couches.
They also kept blowing our breakers/power. We had no wifi throughout the entire time they were there.
nice guys and competent - just frustrating on the recovery
Overall enjoyable experience!
Nothing changed still the samr
I already submited survey
My technician "gabbed" to someone on his phone the entire time he was doing my carpet cleaning, which made it difficult to communicate with him about anything. I would think it would also make it hard to concentrate on the actual work at hand, since "gabbing" with someone constantly takes a certain amount of focus away from what you are doing. The cleaning level was not especially good, but Zerorez is the only very hypo-allergenic service I can find.
The cleaning is the best of any I’ve had done.
On time, very professional,Thomas was amazing! got all of are pet stains out gave them extra attention. Ask for Thomas !!!!!!!!!!!!
Reasonably priced and high quality clean.
Very thorough. The technician was very polite. He didn’t appear to rush but finished in excellent time and a job well done.
The carpet, chair, and area rugs look great. Marquis (?) did a very professional job. The carpet did take quite a bit longer to dry that was stated, but that is minor.
No harsh chemicals. Quick drying. Always prompt and professional.
We have used Zerorez two times and each time they have had to come back because carpet showed spots when dried.
- Move furniture and clean underneath when feasible (i.e sofa, love, seat, lazyboy).
- Provide plastic/styrofoam blocks to elevate furniture while carpeting dries.
- Better communication regarding when area rugs taken for cleaning will be returned and how I will be contacted to schedule this return
Did a great job I would highly recommend zeŕorex for any carpet cleaning
Quick and easy to get an appointment and professional work provided.
You guys are prompt and did a great job!
Tevin is fabulous! Professional, explains everything, we will only use Tevin at Zerorez
Confirm best calll ahead number. Didn’t hear from my service provider because my number was wrong.
Shoe covers!
Wipe up cleaning residue that landed on floor.
We were impressed with the removal of stains after the treatment, however, we noticed a very unpleasant odor during the drying process. We decided to wait until fully dry to evaluate the smell and, unfortunately, the smell still lingers. We paid extra for the spot treatments and was holding out hope the smell would disappear.
This smell was not present prior to the treatment and has reacted well to prior cleanings throughout the years.