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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tecnicians showed an hour past the end time of the appointment. So I waited 4 hours. The work was fine. The called me toward the nd of that block of time. But my day was ruined.
Your associate Johnathan was extremely prompt, courteous, thorough and professional.
I've had my carpet cleaned several times with ZerRez and this was the best clean and service I've received to date.
Even as he was packing his equipment up outside of my home, he noticed water on the floor that he missed while wiping up and took the time to come back to take of it.
The team worked very hard and swiftly! Got out spots i never thought could. SCOTT is AMAZING- we will ask for him by name next time we call Zerorez. What a joyful employee - refreshing.
I HAVE USED ZEROERZ FOR QUITE A FEW YEARS AND HAVE ALWAYS BEEN HAPPY WITH THE SERVICE. I HAVE TO SAY WHEN SCOTT CLEANED MY THREE ROOMS OF CARPET THEY HAVE NEVER LOOKED AS GOOD. HE DESERVES A RAISE AND I HOPE HE COMES BACK THE NEXT TIME I NEED MY CARPETS CLEANED.
GOOD JOB SCOTT
Thomas and Eli were perfect gentlemen and worked very effectively and efficiently.
After years of shampooing with my carpet cleaner, I was happy to get all those chemicals and cleaners out of the carpet.
Dries fast
Zerorez did a great job on cleaning my carpets and furniture! I would recommend them to anyone.
Very thorough
We had our carpets cleaned using this service. It was timely, prompt and efficient. There was no mess and we could walk on the carpets afterwards. Would definitely recommend. We are getting more areas done too.
Timely and efficinet plus friendly serives.
The Technician Scott was very informative and thorough. He also gave me advice on my laminate flooring for another visit. We will recommend him to come back to do that job later
Did a good job cleaning carpet, but I wished I would of got the deodorizer done
The carpet was still wet 24+ hours after the cleaning. That was very unexpected. I still have things that I can’t bring in yet because it still feels damp
Great customer service
Highly satisfied!
Your team will work with you
Good reputation with prompt and courteous personnel
The service provider Corrigan did an outstanding job. We appreciated his promptness. We were not on hold all day awaiting his arrival. My carpets are getting aged now, but when he was finished with the job we fell in love with our choices of carpet in our home. They were revived and made a huge difference in appearance. We like the cleaning process and immediately saw the improvement. The technique that extracted dog hair from our carpet was so very much impressive. We hope to have his service in the spring of 2027.
We want to give Corrigan 100% rating on his representation of Zerorez services.
Thank you Corrigan for a job well done!!!!
P.S. It did not take forever for the cleaned areas to dry. Loved getting the house back together.
The guy did a great job and everything looked really clean after he was done
Technician showed up as promised - called in advance - protected all corners. Carpets looked brighter when done. Thanks
The technicians have always been prompt and courteous. They explained the process and were very meticulous. They didn’t make a mess and cleaned up when they finished. We went through each room and technician showed me the problem areas. Carpets dried rather quickly. Carpets looked good the next morning when completely dried and vacuumed.
Easy to schedule, tech was great and the good rrsults.
I’ve already sent you a survey
The carpets are not soaked after a cleaning and the service techs are always polite and get the job done in a timely manner. Great customer service!
Noah got here even before the appointed time (yes, I was asked). He took his time getting the high traffic areas cleaned. He communicated with me what he was going to do and what he was using.
The carpets were dry in just a few hours. We were very pleased.
nothing comes to mind
Outstanding work amazing crew
More standardized pricing across the team,less nickel and dime on site
He was punctual and courteous and very thorough in cleaning any stains.
Not sure what happened, there are more stains now then before you cleaned??