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based on 1282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent but expensive
We have a great relationship with our care providers. They are wonderful
My care Provider Marilee and the ease of scheduling
because I like how fast and fast you can manage case
Its hard to guarantee your respite will show up because of the bad communication.
Our worker, Anna, is amazing with our grandson. When I do have to contact office for any reason I am dealt with professionally and my issue is resolved promptly.
Caring nurse with great feedback
While overall everything is good it can be difficult to deal with some staff at the call Center. Given my child’s needs it has been difficult to find staff which has cause me to miss chances to use my respite. I am extremely grateful for our current care provider but it would be nice to have qualified back up.
Fantastic customer service and excellent care givers
The staff you have sent have been great, they have been very conscientious and really care about my parents.
Scheduling has been great at keeping me updated about any staffing changes and /or schedule changes.
When I have had concerns about a caregiver the actions taken and the response time to addressing issues has been timely and effective.
Super happy with the quality of care.
Really great service and compassion!! Tgank you for all you do!!
You don’t listen
Excellent staff and caregivers!!!
I actually really like the team that I deal with for my son. If I ever have a question or concern I get answered in a very good timely matter
Keep up the good work :)
They are awesome, flexible in their times and they hire the right people
Providing a good service provider and respond to inquiries
My son absolutely loves his caregiver anka he asks for her every day which only she comes evey Saturday
The nurses have been wonderful. Just a few hiccups and as with any transition there were some mistakes I could’ve done without. But they were honest and rectified swiftly.
Gisele is amazing helps with physio and cooking healthy meals and here for me
I was extremely pleased with everything about the service. I phoned on very short notice with a sudden illness and they had a nurse out to see me for the first time within hours. The service connected with me several times to make the appropriate arrangements and to check on things and to let me know exactly where things work.
The nurse, Tara, was absolutely wonderful. She was prompt every time. Very thorough very knowledgable and professional and very kind and compassionate.
Thank you very much for this service during this short term illness. I will absolutely recommend your service to others.
trustworthy, reliable and caring staff
Mary has been a God send. Enjoy seeing her every week.
They are knowledgeable and compassionate.
Armies is helpful and supportive. Nurses Leslie and Lorna has excellent rapport with my child and demonstrated exceptional skills.
The staff is very nice and understands your need. Customer service is excellent.
I have always appreciated your quickly letting me know if there are changes needed to my schedule so I can alter my plans. One time, I needed help Right away (on a Sunday) and there was someone here in a couple of hours. The young women - especially Ranjeet and Lina, fit in well with Name removed and I. The come to work properly dressed, are helpful, friendly and do whatever is required to make my days easier. I would recommend these two to families that have someone with Alzheimer's as their patience and time with him make me feel better at their interactions.
Ranjeet thinks outside the box and comes up with solutions to my sometimes overloaded mind trying to do things. She is a treasure much to be appreciated by anyone who has her help. Sincerely, Barbara
There was one person who was totally unsuitable in her manners, her clothing and several other things. We were definitely not a match but I guess that is bound to happen - but you more than made up for it with Ranjeet. And it was handled so that there was no stress for me - I had enough to deal with.
After re-reading this, I decided to change to a 10 but didn't know how to do it - sorry, but I give you permission to change it. B
The workers are very good at what they do with my son they are helpful and trustworthy especially as I am not at home when they are there. Thank you.
I love the ease of service and the direct billing to ESCD the care providers are wonderful. Thank you for providing this service! ❤️❤️❤️
Very caring workers. Expert service. Quick service in emergency situations. Availability for receiving help is great. 24/7 connection to your office when we need information or to make schedule changes. Thank for your help.
The case manager Arnnie has worked hard to find a good caregiver fit for my Mom. Anka has been wonderful working with my Mom and has built a good rapport and understanding the needs of a senior with dementia.