What our clients think of us!

I don't think the home care staff are properly trained to deal with seniors who have SERIOUS mobility issues. My wife said the my son and law and I did a better job attending to her needs.

I have been working with Nurse next door for over 3 months now and most of it has been great

Marvy! She was amazing. The whole process and team were great to work with as well.
Thanks for helping me out.

They were very attentive to my needs

I was very disappointed in how everything started with you! I expected when I was gone that things would be taken care of and not so disorganized

The caregivers an nurses always treated me good and really helped me out a lot with my leg.

Extremely friendly customer service, non-judgmental, accommodating, kind, warm, and flexible.

Always responsive to my needs. Thank you!

great workers

Unorganized and candidates did not match profile requested. Nurses that attended were not engaged in my Moms care.

There was a bit of back and forth , but everything worked out in the end. All my caregivers were very good . There to help me I called or needed help.

Friendly, helpful and engaging caregivers

I am very satisfy the service I am getting from Nurse nest door. The care giver is veryhelpfull. She help me any need I have. she is very down to earth person. And the office people also asking me if I nedd andy help and make sure all my needs are fullfild.
Than you Nurse nest door.

Excellent care

Has been very consistent over the years with the quality of service provided, both the caregiver and their office. Easy to communicate with the office

The care was good but the policy of 72 hour cancellation does not make sense when a person is emergently admitted to hospital. Most of the people who are accessing services have enough stress and undue financial burden is unfair. I think a 24 hour cancellation is more reasonable.

i have been very fortunate to have excellent caregivers

My husband really liked the caregiver but not everyone can afford to have one. I think your
rates are reasonable but I know many people who would find the cost prohibitive.

You got workers in a few days

Good customer service. Easy to get connected fast in problem solving.

The quality of care and the detailed assessment.

Your team are very caring

NN is always accommodating and wonderful to deal with. All the HCAs and LPNs are up to date, willing and we love having them at our community ☺️

There have been days when people don’t show up, or are late Since I’m unable to get mobile until someone shows up, it is very inconvenient

I would like to mention that Edilyn and Ana are the best caregivers I have. They are hard workers, but also very friendly and caring. They have become friends as well as my care givers.
If I was scoring on just them, you would have got a 10

i am happy with the people you have sent me

Great caregiver Emma Clarke

We have had several different HCA and to travel from Edmonton to Marwayne seems kind of ridiculous.

Very courteous. Efficient. Great people to work with.

Because you don't seem to care about what I want instead you guys listen to people that have nothing to do with my account with nurse next door such as just recently when I wanted my old nurse to come back after her maturity leave I called you guys and instead of listening to what I wanted you just did what other people told you to do and that's not right perhaps I should be getting Care24 to come help me what do you think of that I would really like a response to thus matter

I put ion a request for two appointments to be scheduled. Was assured that they would be and then after a week I had heard nothing so I checked back in and the person had completely forgotten about them! At this point it was too late to get anyone they said. So I was forced to find another service which I did.