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based on 1149 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The registered nurse knew nothing. I could list so many things in this space that gave her a huge fail. I couldn’t begin to believe she could help someone that truly need assistance.
I had 2 workers. One was great and one was terrible
The service I have received the last 2 outings have been excellent.
One gal was not good !
nurse next door has been good to me
we have had great assistants, and nurse next for has been very accommodating with changes to schedules. downside they are not great at communicating within the organization and passing on information from clients.
Sonja
The various people to help you hired were mostly good. My lower mark is because the people in the office seem to have a lack of communication. My being away was a prime example of that. I had phoned and emailed you my intentions as far as my return. I let you know verbally when I was leaving and would call when I got back. You sent the care worker here after I said I wouldn't be here. I'm sure you charged WCB for the visit. I am going to let WCB know about this when my case manager know about this when she gets back. Also for some reason my visits from the care giver were canceled and NND phoned me and asked why. That I had no idea that had happened.
There have been other incidents of lack of communication and those are the most recent.
My nurse always arrives on time and is very comfortable when asked to do various household chores, to go for a walk, and has helped medically with some of my concerns.
Great match between my mom's nursing aid and her.
The service is outstanding but terribly expensive
Your ladies are lovely.
Excellent service
Nurse Next Door provides an important service to help those stay in their homes as long as they’re able to. Otherwise they would have move to a home.
Thank you very much.
I thought that nurse door gave me help that that enhanced my recovery
Janna Bellavance is amazing... a life saver.
We have been trying to get the x-rays and shot needed for our uncle. There as been a few issues along the way but Nurse next door has been very helpful . The issues that we are having are not with the Nurse next door it is lake of cominucation between they other group of people in the picture.
My husband liked both caregivers and found them caring and helpful. I had the pleasure of meeting Bernadette who is exceptional. She really helped First name removed, my husband, gave me helpful suggestions and did vacuuming and laundry as well.
On another note the caregivers need to be trained on how to identify and use a lock box so that the disabled clients don't have to answer the door and risk falling and injury. The caregiver who came on Tuesday rang the doorbell.
Worst service ever. They asked for a picture of my wound so they could come with supplies, then they showed up with nothing and expected to use our supplies. Quit them after that.
Before that they should have come on a Friday and told wcb they had everything they needed, but then they phoned me asking for the dr orders. Everyone involved seemed to not know how to do there job very well and absolutely did not communicate well at all. I will never recommend them to anyone.
Great staff. We have the same care provider for over 3 years with no issues. Easy to communicate with office in terms of scheduling changes/updates.
We get service on very short notice, which is very important for us. You always have accommodated us!
We have worked with several caregivers who have been kind, nice, caring, and easy to work with.
I am also pleased with customer service.
Overall I only have good comments about you gals!
Thank you very much for all you do for Edmontonians!
More about getting weekend staff (why 10 not awarded).
Every person I have dealt with has been very professional, going out of their way to help, efficient, and very caring. My parents always receive the very best care from the nurses. They are outstanding. Also, I always receive the very best help and professionalism from the administration when I call or email.
Every one involved was extremely helpful and went above and beyond to accommodate my needs
Katherine is doing a great job with Daniel
Nurse next door are very caring and professional. Each staff member are qualified to assist in every situation possible. Even though some of them are not nurses they have so much experience that it is unbelievable. I have have had them on more than 1 occasion and I would recommend them with the highest regard.
Thank you for your service and dedication.
Very friendly as very efficient
Where one caregiver called in sick there was a panic to find a replacement (no backup plan) It worked out okay for me this time as it was not imperative that I had a caregiver present for all my appointments. The reason for using your services is that when I do eventually go in for a lung transplant, not having a support person (caregiver) to help me go to all my appointments could be difficult for me as I don't have any backup here in the city.
I am very happy with the service
We are very pleased with the visit.