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What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Completely satisfied with Nurse Next Door.
Loves the Caregivers. Thinks they provide her with 10+ care but thinks that Nurse Next Door should provide benefits to the Caregivers.
didnt like the way the nurse did things. Wasnt comfortable with the nurse we sent however the nurse was really nice. It was nice whike i had them.
I appreiciate that cgs are always on time.
She had a great caregiver before however she didn't need her anymore.
no one is perfect and everything was satisfactory
She wasn't really sure about why. However she stated that she would recommend NND to a friend.
You seem to send out some pretty inexperienced people.
She loves Gowri . Everytime she calls in and asks for Gowri she always gets her. She has told others about our services
Many CG's had very minimal english no training- One Male CG had no idea what was doing Had to send several CG's on the do not send
I have had very good service from Nurse Next Door. It's a service that people need. It has made all my worry disappear and I feel llike a person again. I wouldn't know what to do if I didn't have this help. I feel human again because I'm not a burden to people and I can do things for myself.
client realizes you can get a miz of caregivers from differenct companies but on the whole - Nurse Next Door has been good.
Her caregiver is great!
Some of your "nurses" are not! While a few are very well trained there were quite a number with very little knowledge how to handle ill,weak patient released from hospital, some have language barriers and are unfamiliar with Canadian food preparation. Management are helpful and very willing to help. I would suggest better employee selection and especially training before naming your company "NURSES" next door"!
Erenita is fantastic and she has been doing a great job. She is a fantastic girl
Naoki was such a good CG. He took care of Mr so well and for that they are so greatful
she was late coming. 15 min late. her driving was good and talking.
some I liked some I didn't some choices. Not as good as the girls at St. Elizabeth. Sometimes I hesistate to use the services NND.
Caregiver was amazing and husband got on very well with her. Only downside is its too expensive.
hella does a fine job and is very happy with her
Hella does an amazing job
at times the nurse wasnt working very hard she was sitting ant knitting
very satisfied punctual do what I wish and all of the staff are great.
Sometimes I'm upset with you and not. I have changed it to a thursday to accomadate for the girl but it's not as convieniante for me. Another thing annoyed me is I do not like to be called on holidays or Sunday.
CG who comes every wednesday
I never got the same person from week to week. I got a different person and would have to explain again what I wanted. Some CGs were not very adequate for cleaning & one person who kept dropping things was known as "Crash"
Some are great cora and liz were and some were not as great.
Very happy with the service provided while we were waiting for public home care service to start.
Very impressed with the professionalism of NND staff and with the level of care provided by RN Delvin
It has been very good. The caregiver has helped me a lot.