What our clients think of us!

Scheduling has been an issue, some of the nurses that have come in have been less than stellar. We had one no show and many times someone different showed up than who we had been told would be coming.

Many of the nurses have been great. The whole experience hasn't been horrible

Friendly and caring.

I never give a perfect "10" unless something totally above and beyond spectacular service is rendered. This in mind, I score a "9". The service has kept me informed with the service schedule in an efficient and timely manner and I have had no negative feedback from my mother (who is the client recipient of your services).

Your organization employees great people who listened to our needs and helped make great affordable recommendations based on what we require now. The care -aide Manjeet is wonderful! My parents really like her. She's friendly, approachable and reliable.
Thank you for what you do! keep up the good work!
First name removed

- inconsistent & often inappropriate scheduling; allocated times do not match client's personal care requirements, especially when requirements are time-sensitive (e.g. timing of medication administration)

- inconsistent competence among care-workers which can range from poorly trained, inexperienced personnel to some who are very professional, competent and demonstrate genuine interest and care towards client.

- care workers who are on the low competence range do not look at individual patient's overall care requirements and provide care accordingly; they seem to be more concerned about leaving right on time, but do not seem to demonstrate same diligence in arriving on time. This may be a flaw in not allowing travel time for workers to get from one client to the next. We have encountered several examples of workers who rush to leave a client to get to the next client on time, but would leave without completing all care tasks required by the current patient.

- poorly trained workers do not take instruction well and are not attentive to details.

- Basic instructions not followed even on subsequent repeat visits.

Example:
- even with repeated reminders that access to client's 2nd level living space is through a back entrance with key in a lockbox, the same worker would continue to arrive through the downstairs front door and try to get the client (who is hard of hearing AND mobility-challenged & cannot walk down stairs to open the front door) to let them in. The worker would claim that she was not informed about the lockbox & key to let themselves in. That's clearly not true since the worker was told at each visit that she needed to access from the back, not the front.

- schedule changes are sometimes made with no or very little advance notice to client's family.

- back to back shifts are frequently spaced with short intervals where one care worker would leave and the next one would arrive 30 to 60 minutes later. Note that some medications cannot be administered back to back within such short intervals.
This is a serious concern when not addressed by the agency.

Unpredictable schedules. Some language comprehension issues, little caregiver continuity and therefore routines had to be reintroduced almost daily. Wet soiled tissues were left on the floor of the bathroom where bedpans emptied However your caregivers were compassionate and good -natured.

The caregivers we've had so far are quality people; flexible, knowledgeable, attentive, they know when to ask for help or direction, and they are caring

unreliable reporting schedule

I am quite impressed with your staff! The assistance given is great! Would have been a higher score if nurse showed every night as stated.... Great organization and staff. Very helpful in need!

Mostly things have been great. My Dad had a few issues, but they were dealt with. I am happy with the treatment he has received.

It took a couple of months to fill the Saturday caregiver slot for my dad.

Also, several times I have received a call saying that there is no caregiver available the day of, almost always it is filled but I can't do anything about it as I don't live close enough.

All the ladies have been fine. All on time and competent but they did have difficulty signing in occasionally
which was stressful.

Because not all the girls are qualified to do the job.

You take good care of my Mom 😊 I read the weekly notes and love how gentle you are with her

I enjoyed and appreciated the assistance I received.However, there were some glitches, and I believe the glitches came from miscommunications and the need for a care designer to have to step in when no assistance could be found!
Leaving me waiting until the last minute to know who would be assisting me was unfortunate.
I am still waiting for feedback from the Vancouver office re communication problems I had.
Fran K.

Just excellent service from your staff.

Happy overall with the service. Not perfect but nothing is. Caregivers all nice people and that's the main thing.

We don't have a consistent schedule so we know that a care aid has to be found. Sometimes it gets very close to the required date with no one found. However, Nurse Next Door has always managed to find someone at the last minute. I still would highly recommend NND and have done so to others. Thank you.

its great for certain situations, not all situations. just with reservations, given the cirumstances.

Susan is the best nurse ever. Knows exacyly what to do and knows how to handle situation. Just excellent nurse. The best of the best.

They were on emergencies
Thank You also they provided a person with experience working with special needs that I had on Friday May 7/17
Name removed

When the ladies are not busy during a shift, I think they should suggest other things they can do for the client, such as laundry, etc. Rather than the client having to may suggestions.

You guys are amazing ❤️ The professional staff and care, the communication and everything has been perfect. Thank you!!

Quick, efficient, nice, caring. Much appreciated!

Very reliable, professional and nice.

WE are very happy for the kind attitude of the care givers, all four of them who we have met.
Shizuko Last name removed

Prompt response to my needs.
quality caregivers
Efficient and helpful on the phone

Caregivers were friendly, courteous and professional.

The positive difference the service has made to my mother's quality of life. She is much more engaged in life.

Over the roughly 12 days I used your service, I had about 8 different carers. They were all very capable and considerate, but some were better than others.