- Phone: 604.228.4357
- Visit Website
based on 2161 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful and quick response.
Professional level care given by your care-givers
Ease of service
Because we never have to worry that my Mother (91) will be alone, even if one of the NND staff is sick or going on holidays. Such a great service!
My mom said one of her caregivers didn't have A lot of initiative and kept asking her what she should do. Also nobody told me when to expect a bill, and I kept calling for that, so that was a little disturbing for the family . But if you really need somebody quick everyone was very nice and very cooperative. So I would definitely recommend them
Scheduling is a nightmare with you. Things always changing, nurses not showing up, someone new all the time.
its a reliable and professional service that i trust and value.
The caretakers show up on time, are very respectful and competent, and give good care to my father.
The nurses were lovely. I asked for data on my mothers sleeping arrangements and thst was done excellently
Excellent care - compassion
Only hesitation is coverage and scheduling
Even though I made a list and walked them through where most things were I found myself repeating myself or reshowing them where to find gems.
The ladies were all very nice. But, I found Clarence the most helpful
Great communication to family members and great feedback from parents so far!
Staff are friendly and efficient --- Thank You
Everything was great communication was good although the first day the care aid was late over 45 mins. It was due to getting lost. Our house is not hard to find. and my mother was left alone for her first day home from the hospital, til they arrived. They were to arrive my 8 I left the house at 8 and not over showed til 8:45 ish.
If it were not for this mix up I would have rated a 9 the last nurse on the last day. Really just sat in the chair never offered to sweep or do any light duties. Everyone else was great.
We are still working out the kinks of the services and adjusting to receiving care givers into our lives. Thus far we have been satisfied and happy that our requests for changes have been accommodated.
Not to sure what all Nurse Next Door does do , but I am sure that if you are in need they can give some help weather big or small ,( thanks to the kidney clinic for letting us know about this program ,it’s a peace of mind ........
Satisfied with service
Nurse Next Door
Can help with every seniors need
Failure to find a care giver despite request weeks ahead.
friendly and very helpful staff
not providing services we signed up for. find they like to do minimum and then sit and relax on their phone etc.
My caretaker. She is considerate, kind, helpful and caring.
Some care aides are wonderful and some are are very untrained. Some sometimes the schedule is followed and sometimes it isn't .
Some days where we get no Care aid . It is up-and-down,
Larry
So far, you folks seem very responsive to Dad's personality and needs. This is really important!
Rajas, the care giver was wonderful. Very good match to my mom and Ivy was very good to work with as well.
Not following the schedule
Because you had always help us with our needs.
prompt and professional service by phone
The nurses were caring, knew their stuff- really helped me heal, and i needed the security of their constant company! You offer an amazing service- thank you- will be needing you all again in 7 months when I have the reversal done!
Nurse next door is responsive and super helpful. Without these qualities, I would not be able to engage in the treatement I am doing. The nurses have been nice and competent and I trust the care. Thanks so much!