based on 1133 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We love Dogtopia! This is our second dog that we've taken there since they opened in Round Rock. The staff is great, and you can tell they truly care about your pup while they're in their care. I would recommend them to anyone.
Everyone is so nice and respectful of owner and pets. I really appreciate taking my Dog somewhere I can trust will take good care of her.
My dog came home very happy and tired. Loved that they have a water feature for her to cool off. An email update would have been awesome just to have heard how she was doing, but I also could have sent one and asked. We will be back!
kind and caring
Poor grooming for the fee charged. My dog’s fur was unevenly cut throughout his body with areas missed. I will not be bringing him back.
I live the caring and honest staff and the web cam!
The dog lovers who take care of my loved one.
Very accommodating flexible, thoughtful and our pup loves going there! He literally pulls the leash and drags me in!
Already recommended your services to other dog owners.
Excellent services. My two dogs continually tell me how much fun and how well cared your handlers are to the dogs. They want to go more often; however, a challenge based on my work schedule.
Your front desk rep's are excellent.
Thank you for taking excellent care of my dogs.
Staff is wonderful and my dog loves it.
There seems to have been a shift in overall cleanliness, oversight, and culture over the last few months. I’ve been bringing my dog to Dogtopia for years, and I used to be able to regularly view the cameras (now they’re barely on), and I would always see people cleaning (now the facility is visibly lacking regular mopping and vacuuming, etc), and most importantly I always felt my dog was in good hands because there were trained professionals in the room with them at all times - that seems to no longer be the case. I’m not sure if it’s a staffing issue, a leadership issue, or a combination of several things but the last 2 times I’ve had my dog there, there was only one person on site when I dropped off and picked up and they were sitting at the desk - not one person in a room with any of the dogs. That is paramount to safety and to be able to react quickly to a situation. Also, the person who was there could be heard screaming at the dogs from the back when I came in to drop off my dog - that’s not how I treat my dog nor how I would ever expect someone I’m paying and entrusting with my dog while I’m away to treat them. There used to be fun activities - those have seemed to stop. I’m not confident my dog is placed in the correct type of boarding suite vs regular, I’m not confident they’re actively doing cuddle time or any extras I’m paying for. I’m pretty disappointed in how it seems to have gone downhill from where it was just a year or so ago. I’m not sure what happened but I’m considering looking elsewhere.
Courteous and conscience staff. Allie was not too stressed after 2nd visit
Staff is great! Super encouraging and friendly, answer all the questions I have. My dog is newer to a day care and have not yet left for an overnight. Only concern sometimes is that the pup room seems to have so many dogs of different sizes and worry hard to watch them all or intercede if needed. I do believe they are opening another room soon and so may be a moot point shortly. So far, so good!
Kindness, very familiar with my dogs, prompt help, my dogs are comfortable going
all
Kona loves it there!
Personalized attention
Best dog care in Las Vegas!!
I saw little engagement from staff each time I and my partner looked. I understand that Coco can be very needy but I literally watched her follow one staff around trying to get some attention.
There is no “ playtime” as advertised, there was nothing to mentally stimulate the dogs.
Not even sure if she got her eyes meds
Ease of use, friendly staff, multicultural pay options. Have told some of my navy family to check Dogtopia out in the San Diego area!
The friendliness of the staff and the flexibility of the facility.
Friendly front staff. My dog always happy to go to daycare.
Flexibility on hours
Transparency with webcams
Fabulous personnel who give great care to our fur friends
Dogs get lots of play time. Friendly staff and clean!
All of the employees take such good care of every dog. They are all so kind, compassionate and friendly.
Ease of drop off and pickup. I also feel secure while she is there.
Every one is loving remembers my pets name.. constant super vision in play areas..
Dont have to make reservations way ahead of time.. and can watch my pet on my phone.
Feel very comfortable leaving her at Dogtopia
Staff is dog friendly. Convenient location and hours
Amazing service !
I love the hours offered and the carpool line. The staff is great and my dog Hazel loves to go! She can’t get there fast enough. She plays so hard that she’s exhausted when she gets home.