based on 530 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used your Tyson’s location for years and have always appreciated how loving the staff is toward our dog. However, the past three visits ended up with my dog not having the correct medications given (incorrect dosages), only half of the food he was supposed to have (the wet food was left unopened), and major scratches all over his body, especially on his chest. The scrape looked like he had open heart surgery and took two weeks to completely heal. I’m really disappointed that we have had so many good years with Dogtopia, but that now I’m sincerely doubting how capable the staff is.
When using the camera, I noticed that the cleaning methods are questionable. You guys need an area where the dogs can use the bathroom. Also there has got to be a better way to clean up after a dog. The mop that these kids are using just spreads the urine all over the floor instead of cleaning the floors in a sanitary way. I’ve even watched your staff use the same mop to pick up poo. It’s not sanitary and my dog always comes back to me smelling so bad.
I’ve seen the mop just stored against the cages and placed in nothing to be cleaned somehow. It’s gross and not sanitary
Very friendly staff! My dog is a rescue and is 9 months old and needs socializing with people and animals. I think dogtopia is the perfect and safe way for her to learn how interact around people and other dogs. It looks like she is enjoying it and is very active while there, and ready to settle down when back home. Plus I get time to do things without having to put her in her kennel.
Friendly staff, and good care for my pup
They go the extra mile to take care of your pets needs. One employee came in at midnight to make sure my dog received his medicine on time.
Everything about this place is amazing
Loved your establishment and everyone was very friendly and knowledgeable. Keena was easy to talk with and we appreciate that.
You make sure Stitch is safe, monitored and cared for.
Amazing staff members
Very clean! The staff is very attentive and loving of the dogs. They treat you like family, and I really appreciate them.
The attention given to the pets, and a pleasant staff. Also, the willingness to accommodate customers if unexpected scheduling changes occur.
Flexibility with scheduling, compressed rubber flooring vs hard packed ground, great on site grooming services, daily treat schedule, socialization opportunity for our furry family and staff genuinely seem to care about them!
easy to schedule, coveniently located and friendly staff that care for our pup
Friendly caretakers and front desk crew!
Timely communications, knowledgable and caring staff, and clean facility,
I like the staff. The facility is always clean and organized.
The staff and facility do a great job taking care of Lacey, my golden retriever. She loves her play days there.
It’s the perfect place to let your dog have a great time! Everyone there is awesome and really cares about each dog as if they are their owner!
Love all the activities and events you do. My dogs LOVE the staff!
Friendly staff and my dog loves it there!
Several times now we have been charged more than we should have, usually for a full day when he was only in for a half of a day. We've also been charged for a nail trim when there was no one in to complete it. I don't realize the error until afterwards because I don't get a receipt or anything at pick up. I usually realize the error later when I check my email
My fur baby is always excited to go, Staff is very friendly, professional, and accommodating!
We love the services that you offer, we love the kindness in everyone, and most importantly our dog loves going there!
Allowing us to pick up our dogs on a Saturday after hours. We appreciate the flexibility.
Jam is so excited Water Wednesday is back!
Your personnel are so warm and welcoming to my dog. She gets so excited when she realizes where we are going and can’t wait to get out of the car!
I love the people who work at Dogtopia and how well they take care of my dogs. They are so polite and so helpful.
We love how much the staff here loves on our pups. We sometimes receive personalized videos of our dogs while we’re on vacation, and that’s such an unexpected thing given they’re corporate- they’ve just never felt “corporate.” They also do a lot of other awesome things like themed event days to keep the dogs entertained and random personalized discounts here and there to help where they can. Love this location, thanks again for everything you do to care for our furbabies!!
Friendly employees and dogs treated well!
Pretty much everything. My chihuahuas like you all and they are chihuahuas, so good enough for me.