based on 33591 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Would like to see one or two more climbing structures in the gym (where the large dogs are).
You take excellent care of our dog. He always comes home happy...and tired :)
Clean and fresh smell when you arrive . Always cleaning :) webcams to watch the dogs
I have 100% confidence that Dogtopia will keep my dog safe while he's there. Also, the facilities were great. Nice and clean and comfortable. I think my pup will have a good time socializing with other dogs while he's there.
Ease of scheduling and the friendliness of the staff!!!
Great alternative in the winter months
My dog se ms happy, staff is always friendly
My dog is always exhausted when he gets home, totally worth the price!
Very friendly staff and I can tell ruby is happy to be there when we arrive
We picked up our 5 month puppy from a meet & greet visit, and she was lame in her left back leg. She has spent the last 3 days hiding against walls and has reverted to 90% accidents in the home (when she was fully house trained prior to her time at Dogtopia). A $700 vet bill (including imaging & surgery) showed that during her time at Dogtopia, she severely damaged her left paw and toes. All in all, what we thought would be a safe & positive experience turned into an utter nightmare for all of us. Dogtopia staff tried to make light of the incident by suggesting she was "faking for attention" which made our experience so much worse. No one even bothered to follow up with us after this first time experience.
Lower the prices some
Very friendly people. I love the cameras to watch my fur baby!
Mushroom hadn’t been to daycare for about 3 months due to back problems. He was welcomed with both open arms from the staff & open paws from his buddies. Love this place & recommend it to all my dog owning friends.
We love the webcams to check in on our dog. Every time I do, he is being treated well and is well cared for
I love that the dogs have so much play time. The facilities are clean and welcoming for the dogs. I downloaded the app so I can watch how he interacts with the other dogs. The staff is so nice and very attentive to the dogs. I was impressed with their policy of having the dogs wear a red color on the first day to alert staff so they could pay special attention to how the dog was adjusting.
They have always treated us like family! Thank you for going above and beyond for Beatrice!
Flexible and easy to use
We were unable to view the webcams during the week that our dog Piper was boarded. She was dropped off on Saturday June 29th and we tried accessing thru our approved access (from a few days prior) and were unsuccessful thru the app or thru the website. We tried on different phones, different services, different types of computers, etc. We emailed about it on Monday July 1st. We got responses however with no fix. When I came to pickup Piper on Saturday June 6th I discussed with the employee at the counter. She didn't know the solution but reset our access and then we had access that worked right away. I don't understand why when we contacted multiple times previously that no one tried to reset our access.
Ease of use, friendly staff, webcam! Location
The drop-in daycare with webcam views.
Great groomer!
Kind, we’ll informed, wore out my pup.
The staff is very polite and courteous.
My dog is quirky and they know it and embrace it! It’s comforting to know that he is well taken care of.
Very friendly staff, truly cares about the dogs they watch over, access to webcams so owners can check in on their dogs periodically, and a clean facility.
Free play, happy attentive employees.
Sam at the front desk is always a happy face to greet us in the morning. Roxy loves her playtime and is exhausted at the end of the day. That’s a win for us.
That everyone is very friendly and the 3 day for our puppy to interact with other puppies Wilson really seems to enjoy himself
Employees are clearly dog lovers so I know she's in good hands. Also I really enjoy the report cards after every visit.
Did not receive tour of facilities or much information upfront. Upon pick-up, Kong was not returned and no de-brief of activity, temperament, or behavior was provided.