based on 1085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and welcoming staff. Clearly dog lovers. Knowledgeable about Dogtopia facilities and services. Reasonably priced for service provided.
Employees luv of dogs
Everything about my experience at the meet and greet was extremely pleasant and positive! The staff is warm, friendly and professional! You just have an amazing training program because your staff is awesome!
The care you show for our fur babies. The little details like adding my dogs name on his food containers etc. Great job making us feel like our pups are in good hands. Also love the little instagram messages of pictures of Arlo getting his bath/grooming! Very happy with our choice of bring Arlo here! Thank you. Staff is 10/10!!
Dogtopia is such a positive place from the moment you walk through the doors to when you pick up your dog. My dog loves going there and you can see it by his excitement when he sees us pulling into the parking lot.
Great staff
Good staff communication
Flexible hours
Reasonable rates
We love the service that we get. It’s clear everyone there is committed to taking care of our dog.
Friendly, caring staff. Fun activities.
The interaction with dogs in the play rooms.
Convenient. My dog is always excited to go
Brie and team do a great job and genuinely care about the pups ! Bries leadership has made a big difference in the customer experience since she has taken over as manager. The cleanliness, friendliness and overall care is exceptional. We love Dogtopia ! Thank you Brie!
The friendly staff. They are always so upbeat and really engage with Tess when I bring her for daycare or boarding. She seems very comfortable there.
The staff was very professional and kind. The facility appears very clean and organized.
The people that work there truly love my dog and are always so helpful and friendly.
The staff remember us and our dogs, even when we haven’t been there in a few months. One even noticed that I’d gotten my hair cut since our last visit!
Our dogs are excited when we drop them off and often reluctant to leave. That makes us feel like we’re leaving them in safe and friendly hands.
Super friendly staff, clean, convenient!
I really love how convenient and easy the services are to book. The hours are fantastic. My dog does more activities at Dogtopia than most human children do at regular daycare. The staff are friendly and professional. I love being able to spy on my dog during the day. The price is very affordable. My dog has a great time and always comes back happy and tired.
Friendly staff that take good care of my dogs.
Most friends just can’t afford the rates so there’s nothing you can do
I know you are working to improve! Hopefully you have a consistent staff and a smoother billing and check out process in place soon.
The best staff and always friendly and more than helpful
Staff great, you have other big dogs, Rocky is a good tired by the end of a stay!
Best team at Dogtopia!!!
People at front desk and very friendly and accommodating. My dog is treated very well.
Maisey seems excited to go to day care and play with her friends. I appreciate friendliness at drop off and pick up. I also very much appreciate to option to view cameras throughout the day.
Our dog Phoebe is pretty shy. The employees made her feel comfortable before moving her in with a large group of dogs. You can tell they care about the dogs.
The hours and location are perfect for us healthcare workers.
The pet guardians we met during our meet and greet were friendly, obviously in love with the pups in their care
I like the size of the play area, the climbing structures and the rubber floors. I did not like the behavior of 2 of the employees. I watched the monitor constantly and observed what appeared to be more than firm reprimands towards 2 dogs in particular multiple times. I also watched the employee banging bowls together repeatedly at multiple dogs who appeared to be doing nothing wrong. I also didn't like that these employees didn't pet the dogs. The website states endless love which was not exhibited and also states the employees are trained in dog behavior which may be true but may not be exercised by all Canine Coaches. There is room for improvement or additional training. I did see that my dog became more comfortable after the 2nd day, but I couldn't see her most of the time due to the limitations of the camera view. It would also be nice to have cameras for the outside area. I would also suggest setting the expectations ahead of time by letting pet parents know that the cameras will be turned off during nap time.
Staff was great. My dog just kept getting sick after a few play dates. Even just going there once a week. He hasn’t been since September (when he became very ill). He recovered fully and he hasn’t been sick since. He’s 19 months old now, so maybe it was just a puppy thing and he was just being exposed to new viruses and bacteria. He is fully vaxed, of course. So we don’t use daycare for him anymore.
Staff was very friendly, kind, and patient with our puppy