based on 945 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is so nice and my pup comes home happy, fulfilled, and tired!
Below is the email I sent regarding my dog stay for the Christmas holiday.
Hello my name is First name removed N Last name removed and my dog Bella Last name removed recently stayed at your location for 2 nights
Wednesday 12/24 and Thursday 12/25.
I picked her up Friday 12/26 @ 8am, and was told her bed was just placed in the washing machine due to Bella having a accident on it. I was asked to come back to pick it up, but couldn't make it before you closed.
I noticed that Bella has a red make on her nose. A mark I know had to come from her being in a cage and running it on the cage. This is what I didn't want to happen while she was away from home. This is the second time we used Dogtopia for boarding. The first time I had no issues, I assumed that Bella would be in a cage free area again.
I am disappointed that this has occurred.
She doesn't do well in cages, the only reason why I selected Dogtopia so she would not be placed in a cage . I assumed she would stay in the same type of suite/ glass , non cage area.
Even if placed in a cage for a short period, she would not have a mark like this.
I find it hard to understand why nobody noticed it either, nor asked me what type of housing I wanted for Bella.
I also asked for a invoice to be emailed to me, I have not received it.
I would come to the location in person, but I have to go out of town again first thing in the morning.
So I would appreciate a phone call, from a manger or supervisor to find out why Bella has a very red mark on her nose.
I have added photos, you can see it was a mark when I picked her up, and had gotten worst as the day ended.
And we don't have a cage, and she has been home all day. We went t no where, and was not around any other animals.
First name removed N Last name removed
Hank loves going to Dogtopia! It’s the only place I’ve ever boarded him that I don’t worry about him! I know he’s being cared for and is happy!
Dogtopia staff and coaches are the most caring and professional people. Our pup loves going to daycare and we are so happy to have found them.
The staff is great and clearly love dogs
They truly love your pet!
Cameras are a great addition. A little report would be a bonus!
The Waco team welcomed us and showed dedication to the safety and wellbeing of all the pups.
My dog loves everyone and loves being there I highly recommend them
Everyone treats little bit like a vip
Friendly staff and great place for my dog to feel safe and loved while socializing with other dogs.
Maverick always looks perfect when Kelly is done. She is amazing!
The staff is always super friendly and I love that I can check in on my girls while they’re playing :) I wouldn’t trust any other facility with my dogs!
Everything they do an amazing job with all the animals
My dog came home with his ear all bloody and a chunk of his ear missing, also had bites marks in it
Answering all questions.
I love how caring and responsive the team is! They have answered all my questions and take great care of my pups!
Webcam was very week.
Should give all dogs feed time.
Should sanitize room needed
My dog has gotten sick twice now after staying at Dogtopia. Our most recent stay we booked pick up times for Christmas Day (which we’ve done in the past) but Dogtopia was closed. I wish the app had made me select a different day for pick up.
Miranda is wonderful! She is sweet and friendly.
Perfect for a greeter!
Great staff great format too small of space for that many dogs - outside inside get a new location please
The staff is always very friendly and accommodating
So i bring Archie a lot … however when I brought him this last time I was slightly disappointed … it was around 8 am on Friday morning (the 26th) the sheet for bacon day wasn’t out so I asked the girl at the feont(never seen her before) she was eating and said she would add him… he probably was never added or got his bacon. Also, she was not very friendly like at all , don’t know if she was having an off day or what , i don’t know if she was the one responding to texts that day but if she was that would make sense because just didn’t feel as friendly there as usual either…. I also usually get at least one picture of Archie throughout the day and got none this time and Archie also had a spa day that day , he is always allowed to go play after his spa day and i was never asked if he could this time and he wasn’t on the video when i checked so im assuming he didn’t get to go play after the spa. Overall this visit was very disappointing and not like they typically are .
The staff is amazing. I am always welcomed and greeted with a smile. They also treat you like family. Candice loves going to doggie day care. She is always excited. She loved being spa day and being hampered. I have been bringing her there for over 5 years. The daycare is very affordable. I would recommend the place to any dog parent.
Smoking out front. Not a good look. My wife had mentioned it smelled like smoke the last time we went to pick up our dog and this time seeing 3 employees directly out front smoking was, quite honestly, breathtaking. We get our dogs groomed to smell good, not like cigarettes. Wildly disappointing.
Competent, organized, efficient check in and out, friendly engaging service team.
My dog seems to be happy there; everybody is very friendly and professional
Everything! My dog, Jacks, LOVES Dogtopia! She knows when we turn on the road that leads to Dogtopia that she gets to go play. We love that she can have social interaction with other dogs, it wears her out, and she occasionally takes advantage of their spa for a bath and the dreaded nail trim!
you offer my dog a place to be a dog. and to make friends and learn how to be nice and play. plus the baths are good.
The facility, more important you staff members are wonderful
I did not have a good experience at Clarksville Dogtopia, but I was very happy that you were able to accept my dog, Morgan, over 3 days including Christmas Day as you were very busy. The main problem was connection with your website; it did not work. I had set the reservation for the 3 days online on the weekend, and it seemed to accept it. Not only was the reservation itself, but I could not reach Clarksville Dogtopia at all and could not use the Webmaster to see Morgan in the gym. Next time I will get a reservation way ahead by phone.