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Customer Testimonials
Website was easy to navigate and buy the product for pickup at local store
Chris & Ian were great! Helpful knowledgeable and empathetic. Thank you!
Fast shipping, fabulous apparel for decent price
Great Bikes! Bought my first one in 2025, a Checkpoint SL 5 Gen 3.
Placed an order but the item was too small. A quick call to customer support and Skip took care of everything with a smile I could see through the phone. Top notch support!
This trip to Sonoma was so wonderful. The guides were wonderful personalities, extremely helpful and kind. We were a small group, 8 in all. But not only when we had a problembut even before, they were there to keep us safe, fed, provided for.
The hotel in Healdsburg, Sonoma, The Harmon Guest House was very comfortable, well kept and wonderfully situated. The restaurants we went to were very good to excellent. The vineyards we visited were lovely and the wines exceptional.
The Trek Ebikes were heavy but responsive and perfect for the rides.
The routes were quite well chosen for safety and environment - mid October. But we were blessed with beautiful weather.
This is not my first bike tour but among the best I have been on.
Hats off (helmets on) to Trek bike tours.
Good service and got my last bike and they set it up just like I wanted it.
The web site is very confusing. I ended up ordering 4 bikes I didn't want. Store will be my choice in the future!
Easy to do business with great employees
The quality and knowledge of the people
Fast shipping at a reasonable price.
Love all the challenges and that they allow for success at all levels of cyclists
Great products! Easy to order online. Staff at store are very helpful and knowledgeable. After Christmas I found out my partner shopped at my local store and he said the professionals at Bellingham Trek were fabulous helping him select my gift! Thanks so much!
ordering was easy and product was delivered in a timely manner
It’s all good. From ordering to pickup at local bike shop.
Bike arrived right to my home in a few short days from ordering. It was nearly assembled; finishing it was easy.
Good price and quality products
Easy to order and arrived quickly. Packaged very well
Good service. Was able to buy what I wanted to buy.
Quick shipping, good price, good communication
Bike arrived very quickly ....I haven't been able to test ride it yet. Needed knee surgery even quicker !!!
Ease of selecting and purchasing the bike, the frequent notices of order status, and then the very rapid shipping and assembly of the bike at my preferred shop. All went extremely smoothly.
I liked that my order could be shipped to my favorite bike shop for pickup.
somewhat easy to navigate
The site is easy to navigate, the range of products, from complete bikes to the tiniest accessory, are varied and abundant, and the online purchase process is easy.
Over a weekend. I ordered touch up paint for delivery to my store (Alamo, CA) but I forgot to change the store to Alamo. Richard Sparacin and Skip Skipper were able to intercept the package and get the paint sent directly to me. Trek bikes cost more but you deliver top quality customer service. BTW, I was in a number of roles when I worked which provided some form of customer service to very demanding clients for over 30 years so I know excellent service when I receive it. Thanks.
Best customer service reps hands down
Really easy to order and have shipped to a local bike shop where it was ready to pick up.
Good value and free delivery.
Order process went smoothly. I was easily able choose my size based on previous experience and the size guide and geometry charts. Shipping directly to my home was timely and without issue. Received package with no damage. Bike assembled easily by myself. *I perform all my own maintenance and am a competent mechanic, so that does factor in, but still the assembly process should be rather easy for most.* Extremely happy with my Farley 5! Such a joy to ride! This is my 7th new Trek purchase and I have enjoyed them all immensely.