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Customer Testimonials
Good bike and good service. Very helpful to pick the right bike and the right fit.
The customer service rep Dillon Smith understood the issue that the shipment went to the wrong place and he took the time to make it right! Great job!
Quality of employees.
Informative and educational.
Great price and smooth transaction
Have visited many Trek locations throughout the country and have never been disappointed in any of them. I don’t know what the company policy is as far as their hiring goes but they’re the nicest people to deal with. The only thing I wish Trek would/ could do is have a larger inventory of apparel to purchase in stores.
awesome physical and online store
Shipping to local bike shop for pickup
Professional and knowledgeable technicians
The ease of buying online. However, a lot of the items I wanted were sold out or out of stock.
The bike was delivered on promised timeline. There was minimum assembly required and it was ready to go!
It was very easy to find what I needed and order it. Fast shipping, couldn't have gone any smoother.
Bicycle recycle of Springfield Missouri Email address removed
We don't need a brick and mortar store all we need is accessed a good products at a good price ship it overnight or in a timely matter
Staff are consistently friendly and willing to help with minor bike adjustments free of charge
Many options. Well rated products easy order and shipping
Customer support was awesome . Representative was responsive , respectful, knowledgeable and solution oriented. Superb customer service skills!
It was very fast
the purchasing process is simple and shipping options reasonable. Trekbikes.com had the best price on a 35cm version of the Pirelli Cinturato Road tlr tire I was seeking.
My new Trek bicycle has changed my riding life. It is light weight and the electronic shifting is life changing. You would think you were on an electric bike.
Easy and fast
Great customer service and an excellent product! Conner was especially helpful!
Great deal, easy shipment to local store, and then great service and help by Mike at Prairie Path Batavia.
Service
User friendly
Easy purchase process on line. Outstanding packaging for the shipped bike. 100% as described on the Trek website.
Perfect Part..Just what I was looking for...!!
Order was received very quickly and I was able to pick up bicycle a few days after being notified of the shipping.
What's to say the folks at Broomfield are the best guys to work with for my bikes
Exceedingly fast shipment
Everything from purchasing my bike online to delivery and setup/pickup at my local Boston Landry's bike shop went perfectly! My recent purchase of some kickstand bolts was a 10, from ordering to speedy delivery.