Customer Testimonials

Quick, easy transcription. Bike looked better than expected.

Excellent web interface and incredible bicycles

Purchase process went well. My only complaint is that this LED light purchase was the third of the same light that your local dealer said was not waterproof and that Florida's humidity causes premature failure.

I like the layout along with the product descriptions.

Got a dope sale, pickup experience was great.

The place is great, and friendly, and not fake. I have complete confidence in the people who work in this store. They are not showy, are extremely professional, and very helpful. I never was a fanboy of Trek as a brand, but the Electra e-bike I purchased is, in many ways, a mirror of the way this store operates. Nothing overly glamorous (although that, too, may be available there, it's just not blatantly obvious to be that), but it gets the job done efficiently. Obviously there are many months before me to get to know my new e-bike, so things might swerve in another direction, but I really like how things are going so far.

Bike was packaged great! Showed up in excellent condition.

The trek bike is a great bike.

Very nice and helpful staff.

I thought I had placed an order for a Christmas gift, but there was one more step after the Apple Pay page and I didn’t know it. I made a call got the help I needed and the gift arrived at the recipient house before Christmas. Thank you, Wally in California.
Connie T

Easy and wonderful. Great experience

I was glad to be able to have it delivered to our local store

Ordering an online with seamless. Staff at the shop was very friendly and helpful.

It was so convenient and easy to order and item and get it shipped to my local store to pick up. Shipping was super fast.

Customer service

Order process went smoothly. I was easily able choose my size based on previous experience and the size guide and geometry charts. Shipping directly to my home was timely and without issue. Received package with no damage. Bike assembled easily by myself. *I perform all my own maintenance and am a competent mechanic, so that does factor in, but still the assembly process should be rather easy for most.* Extremely happy with my Farley 5! Such a joy to ride! This is my 7th new Trek purchase and I have enjoyed them all immensely.

Website was easy to navigate and buy the product for pickup at local store

Chris & Ian were great! Helpful knowledgeable and empathetic. Thank you!

Fast shipping, fabulous apparel for decent price

Great Bikes! Bought my first one in 2025, a Checkpoint SL 5 Gen 3.

Placed an order but the item was too small. A quick call to customer support and Skip took care of everything with a smile I could see through the phone. Top notch support!

This trip to Sonoma was so wonderful. The guides were wonderful personalities, extremely helpful and kind. We were a small group, 8 in all. But not only when we had a problembut even before, they were there to keep us safe, fed, provided for.
The hotel in Healdsburg, Sonoma, The Harmon Guest House was very comfortable, well kept and wonderfully situated. The restaurants we went to were very good to excellent. The vineyards we visited were lovely and the wines exceptional.
The Trek Ebikes were heavy but responsive and perfect for the rides.
The routes were quite well chosen for safety and environment - mid October. But we were blessed with beautiful weather.
This is not my first bike tour but among the best I have been on.
Hats off (helmets on) to Trek bike tours.

Good service and got my last bike and they set it up just like I wanted it.

The web site is very confusing. I ended up ordering 4 bikes I didn't want. Store will be my choice in the future!

Easy to do business with great employees

The quality and knowledge of the people

Fast shipping at a reasonable price.

Love all the challenges and that they allow for success at all levels of cyclists

Great products! Easy to order online. Staff at store are very helpful and knowledgeable. After Christmas I found out my partner shopped at my local store and he said the professionals at Bellingham Trek were fabulous helping him select my gift! Thanks so much!

ordering was easy and product was delivered in a timely manner