Customer Testimonials

Prompt and fast shipping

every part was smooth!

Rapid shipping

Website was easy to use, delivery was ahead of time, packaging and welcome packet were top notch.

Easy to order and have shipped, and assembled, by my local bike shop.

I got a 10% discount on my order, which was good. I also liked that I could have the item shipped to the Trek store so it was not sitting on my porch when I was not home to receive it.

I bought an Electra loft 7i step-over after asking for advice online and reviewing several models and manufacturers. It selected this model because of the simplicity of internal gears and a lighter weight than the others I was considering. Although the Electra was more expensive, the quality of the brand justified the cost. Picking up the bike at Trek Cary was easy. The bike was assembled well and looked great. Lea, the staff person who helped me by going over the bike and selecting accessories, was an absolute delight.

Website is easy to navigate. I recently returned a purchase and it was very easy which is always a welcome thing. Really like Trek products, they are well made and very functional.

All round good people to deal with. Extremely knowledgeable on products. I Walked in for a $10.00 part, ended up with a new bike. That says a lot.

Very professional and listens to my issues.

Easy to use. Quick delivery. I like that I can get an item sent to my LBS also.

Good sale price and free delivery to store was great. Thanks!

Bikes arrived quickly and in good condition; very well packed. 1/4" thick Assembly instruction book was a bit over the top containing differing languages and bikes vs a simple two pages of instructions for the bike within. Clear pictures don't require languages. It was wasteful to include both quick release and standard mounting for the front wheels, pick one.

Overall, super happy with the bikes and the purchasing. Local bike stores didn't even know what a coaster brake was and wanted to know why we didn't want hand brakes and gears.

Love the shoes.

This is my first “real bike”. I have been missing out! It’s smooth and fast. This one is a little more bumpy over uneven surfaces, but overall I love the bike

I had to return my purchase to the local trek store.

I recommend modifying the descriptions for your helmets a little better. - The difference between "Child" and "Youth" is not easily determined. The descriptions are exactly the same. you may wnat to identify - small kids/ big kids somewhere. very confusing.

Found what I needed and got it quickly

I really liked how easy it was to determine what size bike I needed.

I just tried to return shoes to a trek retailer and they refused to take the return

Trek customer service is bar none, my Domane 7 is a dream to ride

Convenient to ship to local Trek retailer

Worked as expected.

Easy fast shipping

Website is easy to view, compare and order.

Bike condition was as advertised. Easy process to acquire bike, flexibility to deliver to closest Trek store.

Really liked how each bike was described and the "overview" section was very helpful.

easy to navigate and buying was simple. only neg comment i have is it is hard to find a dealer close by that had the mode/size to test ride. customer service was also great!

I found a great deal on a great bike and also had excellent service online and in our local shop.

Quality, and quick delivery

Shipped fast and in perfect shape