Customer Testimonials

quick and easy online ordering, fast shipping. I picked the items up at my local store, where the staff is great, and it's always fun to stop in there, so that was a bonus.

i have gotten excellent service on my eBike through Trek and my local bike shop. at this point I wouldnt trust any other brand

The purchase transaction took place efficiently without confusion. Website was clear and logical. Delivery was quick without delay. Items received were in brand new condition. No surprises from beginning to end.

Tiffany Duffield provided some of the best customer service I have received in a long time. She was responsive and very helpful getting my issues resolved. She truly made me feel like my concerns were her concerns and she wanted a resolution just as much as I did. She went above and beyond initially to help with an online order for local pickup that the local shop was not responding to. She reached out to the local vendor and reported back to me that the bike had already sold. Where she went above and beyond was she already had options ready to go for me if I wanted to go through a different local owner or if I would like a different color from the online shop. She was also willing to price match and if she could not find a local owner to price match she was willing to make up the difference in gear or accessories. I don’t know if I have the right words or if there is even a way to describe my appreciation for her attention to detail and personal care to making sure I had the best possible outcome. After all of this she continued to email me to make sure FedEx pickup was taken care of. After two failed attempts (my fault not leaving package outside) we were finally able to get the previous bike picked up. In the end I wound up with a dual sport that I found at my local shop and the best customer service experience I have ever had. I will be a lifelong trek customer and recommend everyone I talk to about bikes to purchase a Trek solely based off of their customer support staff. Again, a big thank you to Tiffany and her exceptional service. It is truly appreciated more than words can express.

The customer service representative was easy to communicate with, and handled my complain quickly and effectively.

Awesome staff, excellent service and amazing products!!

Very helpful and very good customer service

Helpful advice relative to sizing. I was a bit taken aback by his recommendation. But he assured me that this would work. And "wala." It was perfect.

The search experience is very friendly.

the customer service team is friendly, knowledgeable and patient. I like that

Everything works great, delivery was on time.

Easy to navigate the website, quality products, good sales. Items I ordered arrived quickly and in good condition.

great

Very easy process. My bike was shipped to a local bike store where they assembled it. So convenient!

My family loves it.

I bought close out fenders for my electra 3, which worked great. thank you

Solid website. Easy to order

Friendly, knowledgeable and very helpful even as a walk-in!

Super convenient and fast delivery.

I would have given you a 10 but I recently experienced an issue with the isospeed wedge on my 2023 Domane that was common problem known to you but you apparently chose not to issue a recall. I think you should have issued a recall. My LBS handled the situation in an excellent manner but it could have been made easier if you had issued a recall.

Very easy to browse products and great reviews to help with deciding which product to purchase.

This is my sixth Trek bicycle and I chose it because of the brand and availability. I am quite pleased with performance of the bicycle and will be looking forward to years of riding.

hood online selection, prices

The online purchase was smooth, picking the bikes up at Atlanta Cycles was a great experience and we have been happy with the quality of the product.

Mostly just that it was pretty straightforward and efficient.

No questions asked on refund for my helmet that was too large. Ordered the correct size and it arrived quickly, can’t ask for more than that.

The ordered part arrived on time and in excellent condition. Thanks!

Easy to order and pick up.

Trek really supports it riders

Trek bikes are built well, have the latest technology available, and look great. The service that I have received while purchasing my bike and purchasing accessories has been excellent.