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Customer Testimonials
Customer service representative was outstanding
Have been riding them for years as my preferred brand. Attractive and functional with great local support from many sources.
Unconditional guarantee; well packaged delivery. When my bike was just a few inches too tall, I dreaded the return process, but Trek made it as easy as possible to re-pack and ship the bike back.
I look forward to picking a replacement.
It's just an excellent bike!
Quick. Easy.
The order went seamlessly. Everything showed up on time and the bike is excellent. Unfortunately, it was delivered to me through Berts Bikes in Buffalo and that was a terrible experience. The Tonawanda store manager was named Rob and he and a young lady in the store. had a terrible attitude and were no help at all. And to top it all off after I loaded the bike up on my bike rack with no help from anyone, I got it home and found that both tires had 20 psi in them. So briefly the bike is great, but Berts Bikes in this location on this day was really the pits.
Fast and free shipping
Our order was delivered to Wheel & Sprocket and we received very good service there.
Easy to order, reasonable shipping costs and time
Fast and efficient
They:
- know me by name
- attend to my issues promptly
- keep me informed
Found what I needed quickly and after receipt of the item is was the correct replacement part. Very happy.
Fast service. My order was promptly and efficiently processed and shipped. Trek kept me advised as to when I could expect delivery and it all happened as they said. And the cycling shoes I received are a great value at the clearance price offered. I couldn’t be happier with my purchase.
Customer service was good
The customer service is top notch.
The site had what I wanted and shipping was super fast!
Easy, quick order and delivery was timely.
Trekbikes.com is a service that I use when I cannot drive the 30 miles to my nearest dealer. I ride Trek bikes exclusively and value the products quality and warranties.
Didn’t go so well
Fast, efficient service
Ease of ordering g
Got what I wanted quickly.
Convenient pickup.
great to be able to send to my local shop
easy to buy on line and get when assembled at trek store
Fast, efficient.
Cool bikes (and brand) assembled in America. Wide variety of bikes and accessories.
Excellent website. Great products.
Easy to deal with and product shipped right to my door!
Service is helpful, informative, and tailored to fit my particular needs.