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Customer Testimonials
Had the product I wanted (tire) fast ship, fair price
Friendly service at the store.
Customer service was phenomenal
I know the owner.
It was seamless from start to finish!
Everything. You made it easy to pick out a great bike and have it assembled locally. I like it.
The website has all the specs that I wanted. The ordering process was straightforward. When I picked up the bike from Rock n Road, the staff was very helpful.
Ease of ordering and picking up at local store .
Appreciated the advice and recommendation from associates.
It was easy.
Ease of navigating the site and ease of bike assembly once it arrived
Friendly competent prompt service. Convenient location.
Easy to navigate.
Easy to navigate. Plenty of options. lots of information.
Awesome experience, love this partnership with Oracle
Description of product was clear and I was confident I was ordering the right thing. Price was good and delivery prompt.
Easy to navigate. Clear pictures and descriptions. Live inventory/where to purchase. I like concept of shipping to a store for free for pick up.
Fast delivery, easy return....
Fast , dealer received order, package very good . But the pedal that came did not have good bearings in it. It must have a bad ball. Sometimes 2 or 3 good turns then a bad one.
Best website, best products, best service. A PLUS all the way.
Pretty good purchase process. Had to return at a store, which was a mild inconvenience. Trek’s website makes returns a tad more difficult than others.
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Customer service was phenomenal, and I really find the website layout simple and straight forward, as well as its recommendations on what bike I should buy very accurate.
Overall, I think Trek is a the best mountain bike comoany, as it’s a little cheaper but better quality than most other bikes.
Quality products + great customer service. Thanks!
It's really very nice to have the 30-day return policy if something doesn't work out - the website has a lot of choices and options for accessories (I was looking for a certain bottle cage and you guys had it !) - and the Trek storefront in Henderson, NV is fantastic too - always a pleasure.
John, Claudia and Elena were all exceptional in helping me find the right bike. Especially John, who worked with me when I changed my mind and decided on another bike even after ordering the first one! Their prices are very fair and they definitely want you to be have a bike that is best suited for your needs. Friendly and excellent communication. I loooovveeee my new Trek FX 2 gen 4 bike :)
In addition to the outstanding collection of quality-built bikes, the Trek customer service and customer support departments are top notch. They're always available, and easily accessible, to answer product questions and resolve any product issues.
Great bikes and great service. It's a winning combination for their customer base.
I love my Trek bike. I love Trek online service. I really like the fact that you ship parts to military personnel stationed overseas. Trek is AMAZING!
For starters...I've had Trek and Electra bikes in the past and the quality and customer service was as expected. Easy and of high quality.
Fast and easy, very user-friendly