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Customer Testimonials
Fast shipping, quality products.
The original bike that was sent had issues with the brakes and frame damage. Trek had to send a new bike as a replacement that took an additional week or so to arrive. Everything else seems fine with the bike.
Well built and well designed.
Great products, great support.
I like the accuracy for in store stock and inventory.
Easy to navigate. Great prices. Great explanation of products. Description is accurate.
I SAVED $200 ON A BIKE
excellent
Great, the shop where I picked up bike was very helpful and knowledgeable. Dillan at Bellingham trek was great!
Item was delivered early and in new condition.
Very informative, especially with weights on bikes. The ability to search for older models with specs is nice too.
Ordered on line and my items showed up in a timely manner. Great products.
Everything went well on the internet. I think your website needs to be looked at. It's really not that easy to navigate it. Once the bike was shipped to the dealer is when all the disappointment started. I would really like someone from customer service to contact me via phone.
Merriville Trek Store Employees are Great. Cyndi and Maddie are wonderful Ladies with great knowledge of trek bikes and equipment. Good people all around.
Products look the same online and in hand. Makes a big difference to be shown 360-degree views and given dimensions when you're trying to figure out accessories.
We both recently bought Trek bikes and we are both very satisfied with our bikes. The buying experience was good for both, however when my husband purchased his bike from Trek, the Beaufort, SC location was not listed as an option so he had to go to Savannah. The dealer there was great, he just would have preferred to stay in SC.
Easy to order and pick up items unavailable locally without paying shipping.
Looks like Trek was thoughtful to offer a mount for their light to fit a flat bar
The rack we ordered did not fit my new Electra Go 7D. We spoke to Mara in customer service and she sent us the part we needed. Once we had the rack on the bike, we decided we didn’t like the trunk bag we ordered. We couldn’t find the return label. We called again, and the gentleman that assisted us sent another return label and recommended a trunk bag.
Love the bike, the bag and the customer service!
Easy to find and order what I needed
very good pricing and easy to use. Also had free setup at the dealer
The site was easy to use and gave me the option to pick up my bike at a local shop assembled.
The value seems appropriate. Online shopping was simple. There minimal assembly was easy. So far, the bike has been great and the buying experience was as well.
Trek bike shop is close by and the selection and products are first rate. Just bought my first electric!
they make great bicycles!
I like the care and service of Trek and my bike is kickass!
Wide selection, quick response. Delivery option to pick up order at local bike shop is great!
Great products and amazing customer service.
Service is helpful, informative, and tailored to fit my particular needs.
Online ordering was super easy. I got clear emails updating me on status and when I went in store to pick it up the customer service was A+. The two guys working at the Napa store could not have been nicer, more knowledgeable, or more helpful. They made sure that I got the right part and even helped install it on my bike. In a time where customer service is essentially nonexistent these days, it was such a breath of fresh air. I even went online to write a review on Google, which I never do, and was pleased although I guess not surprised to see what amazing reviews the store gets. Keep doing what you’re doing, you’re definitely doing it right!