Customer Testimonials

This is the 5th (at least) Trek that I've owned. As my needs have changed with age, I'm glad that Trek has an e-bike that fits my 80-year-old needs.

Overall simplicity of ordering.

FedEx sucks for delivery. Carton slightly crunched and front skewer/axle bent. Otherwise fine.

In general, your site is fairly easy to navigate and the shopping experience, whether it’s purchasing directly or from a local retailer, is positive. Y’all also ship fast and price parts and accessories fairly most of the time. I gave you a 9/10 because sometimes the descriptions for a part or accessory don’t make it clear how they differ from other, similar, items, or they’re really vague—like someone in marketing just did a copy-and-paste number from one item to the next and changed a couple of words.

Craftsmanship of the Trek Farley 5 and the incredible ride! Trek national and local Trek dealer provided outstanding and timely service. A superior experience start to finish.

I was able to talk to a real person very quickly, and he resolved my issue within two minutes.

easy communication/excellent service !

Great product. Excellent purchasing experience.

Mountain Bike Review: [FX 1 Disc Mid-step Gen 3 ModelPhone number removed – A Smooth and Easy Ride for All Levels

I recently picked up the [FX 1 Disc Mid-step Gen 3 ModelPhone number removed mountain bike, and I’ve been genuinely impressed by how beginner-friendly and easy to ride it is. Whether you’re cruising along trails or tackling mild off-road paths, this bike makes the experience smooth and enjoyable.

Ease of Use:
What stands out the most is how comfortable and stable the ride feels. The gears shift smoothly, the seat is well-cushioned, and the handlebars offer great control. Even as someone who’s not an advanced rider, I felt confident navigating hills and uneven terrain.

Lightweight Frame:
The bike has a lightweight yet sturdy frame, which makes it easy to maneuver and carry when needed. Climbing up slopes doesn’t feel like a workout, and it responds quickly to direction changes.

Suspension & Tires:
The front suspension does a great job absorbing shocks from bumps or rocky paths, making the ride gentler on your hands and back. The tires offer great traction without being too bulky, perfect for casual to moderate trail riding.

Great for Beginners & Casual Riders:
If you’re just starting out or want something reliable for weekend rides, this bike hits the mark.

Very fast! Great product, good price

Friend and knowledgeable associates.

I've bought 2 bikes from Trek Pre Owned and they are both amazing. Shipping was shockingly fast from a long way away and the the packaging was so good that getting them out of the box took more time than assembly.

Excellent selection of parts. The Trek site had the exact handle bars I needed. Very easy to select a store near by to have my parts shipped there and not pay shipping fees.

I like that they actually had inventory, unlike other years.

Good response from knowledgeable parts person.

Love my Ponto Go!

Easy

Easy simple transaction

easy part replacement for a broken light mount

Everything! My first pair of Bontrager cycle shoes lasted 40 years!!!! 40 years of mountain bike riding, on a Trek bike, 30 years of road bike riding, and 25 years of teaching indoor cycle classes. I finally bought a NEW pair of Bontrager cycle shoes and the style, look, comfort and fit are THE SAME! No changes to the shoe from the 80's. Some things just cannot be improved upon cos they are awesome just the way they are! The shoes were on sale (reg. $110- I paid $50, what a BARG!!), free shipping, and I received them in a timely manner!

Mostly easy to use.

My bike was delivered on time.all of the tools needed to assemble. I was test riding in about 20 minutes. Great instructions. My 3rd trek. Love it

Trek Marlin 5 Review – Perfect for a Beginner Rider

As a beginner mountain bike enthusiast, the Trek Marlin 5 has been an absolute joy to ride. It’s incredibly beginner-friendly, making it easy to learn and build confidence on the trails. The bike handles well, feels stable, and offers just the right amount of responsiveness for someone new to mountain biking.

One of the things that truly sealed the deal was the sale price—it was too good to pass up. But even at full price, the quality is exceptional. Everything from the frame to the components feels solid and well-built, and you can tell it’s made to last.

Overall, I love this bike. It’s the perfect entry-level option for anyone getting into the sport. Whether you're hitting dirt paths or light trails, the Trek Marlin 5 delivers both performance and value. Highly recommend!

Friendly, fast service, broad selection.

As always, Robb at Trek was great to work with. His knowledge of the subject matter is the best. Because of him, I am enjoying biking more than ever and I plan on being a client of Trek for life.

Easy to use site, quick delivery and I can rely on the quality of the products

Fast and easy

Products and response and assistance both very good!

Very helpful and courteous. Not in a rush to get done.

Great service