Customer Testimonials

Great customer service. Gave me cheaper options as well

It was easy

Easy to use website.

Everything works like it should.

They are very responsive and reliable in addressing any issues with my bicycle over the last few months.

Bike fits me well, Trek stands behind its products with an excellent frame warranty.

Was seamless from start to finish.

Fort Collins staff is always friendly and professional...gives us good basic advice on issues, they don't try to oversell us on products

Reliable and well made bikes and bicycling equipment.

Quick, easy, seamless transaction.

Online ordering is very easy. Delivery was most speedy.

I liked being able to order a bike and have it delivered directly to my home.

Service partnership with local bike shops reinforces confidence in purchase

Trek has affordable premium quality products for the average cyclist who needs equipment, but maybe cannot spend as much as others. The products, items, or apparel, whichever way you choose to describe them are solid and durable for many miles.

Easy to order, shipped directly to my LBS. selection online is vast.

Matt and his team provided an outstanding support after my accident. I was able to get a brand new bike, new shoes and new helmet with great commercial conditions. I’m extremely satisfied with the treatment and that’s the reason I’m definitely a long term customer. Thank you!

Customer service and quality products

Easy to use and shows most if not all your poducts. I knew what I wanted and was able to purchase it with ease. The peddles arrived with in a week the new bike is taking a bit longer

Trek is a great company producing great bikes.

Very professional and easy. My local dealer, Bicycles International, has been very helpful in finding the right bike.

Ebike works/rides great; had some adjustments made on gears after 2 weeks, shop and staff very helpful

Great customer service experience and awesome bikes.

Great bikes and my local dealer is fantastic

Simple to use and maintain. Dependable.

Quick shipping and quality product

Professional service.

The online purchase was seamless, the store pickup was a great experience, staff is very helpful. When there was an issue the service Team was quick to correct.

However there was one service tech working on
His computer when I was waiting for service. He did not acknowledge me in line. Someone who came in after me walked up to this gentleman and proceeded with their servicing needs. Wasn’t until the other service staff member was free before I was acknowledged and helped.

Shipping was fast and the prices were reasonable.

So many options to select from. Offering more than just the Trek brand accessories give me so many options to choose from. Easy navigation through the many excellent products offered at trekbikes.com.

My order arrived earlier than original date. I was stoked to get the air pump and it arrived in perfect condition and works as advertised! Thank you, Trek!!