Customer Testimonials

Good products, great service

Seem well made, hold up a long time.

Easy to browse and quickly connected me to a local store

The Verve 2,4th gen appears to be a well built, structurally sound bike. This is a 3 week review.

Trek is the home for quality bike parts and I love the ship-to-store option which saves on shipping costs when my order doesn't meet the free shipping minimum. Plus, that gives me an excuse to pop into my local Trek store, where the staff are super friendly!

Top quality equipment, top customer service and top service from CycleWerks, Whitehouse, Ohio

It is getting easier to find answers on the website. Of course, when we need to call the customer service support is great.

Went smoothly. The helmet was delivered as scheduled.

Product selection, easy to use site

Trek provides well spec’d bikes and good value with easy to navigate paths to compare prospective bicycle’s on the website.

Simple and easy way to get a replacement of road bike shoes for wide foot. Shoes fell great after riding.

The inconvenience store customer service was exceptional. Ordering online was easy and the items arrived quickly.

Quality product, you always know what you're getting with Trek. Price is just a bit high though

They made sure that the bike fit me correctly. Great experience!

Straightforward

Great products. Prompt delivery.

Quality products and a good company providing them.

Quality, reliable, and many LBSs available.

Free shipping to my local Trek bicycle shop.

Great price and quick shipping. The local shop really sealed the deal too, awesome experience with them. went the extra mile numerous times to ensure our satisfaction and fit with the models we ordered, and we are sure to have many miles of joy ahead of us because of it.

Great service and fast shipping.

I have worked with your customer service a few times now and it is the best experience I’ve had in years. The chat function is easy to use and you get real answers, people dive in and follow up with you. In store is great as well. Super friendly, no judgement, and always helpful. Extra special shout out to Tiffany for her extra effort on research! Thanks!

Easy to find the parts needed and ships within days to my house.

Great service

Fast delivery of replacement e-bike tires.

Excellent service & knowledgeable techs! Always a pleasure working with them!

High quality rigs with a palatable cost. I own three Treks ( 2 Emondas and an FX2) and have not had to spend a dime on them other than routine maintenance.

Excellent response via chat. Good timing for shipping.

very responsive

Easy to search for the gear I was looking for. Pictures and measuring guide were bonuses as well.