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Customer Testimonials
My treks are respectfully 20 and 30 years old and still great. Loved the free quick ship and store pickup of this helmet and it's really nice!
Good selection, quick delivery, excellent product, ease of return to store.
I was able to order the bike I wanted and have it shipped to a nearby store where they assembled it and helped me get the gear I needed for my first ride. The staff took time to show me how to use the bike.
Excellent service.
When there was an issue, the same person I spoke with online is the person who helped me solve the issue. I wasn't shunted to all different people in different departments. Also the issue was solved very quickly.
Great comparison tools and advice on which of the many bikes you offer would best suit my need.
I was able to find the right amount information for what I was looking for
Ok, but really kinda bad. Been waiting on the basket I ordered for over 2 weeks now. Says it’s being processed but no updates and I feel like I’ve been scammed.
I like being able to see all of the information about the available bikes, gear, and accessories.
Quality products from a brand I trust.
Easy to navigate
Staff store was extremely friendly and offered to put on a mirror and some suggestions and walk-throughs how the bike works plus helping with any questions we had. Very good service!
Overall, great experience. I'd like to suggest that it would be helpful to point out the serial # of the bike for warranty and embossed # underneath the bike that is really hard to capture by yourself for records, insurance, etc. Maybe even offer to take your picture with the bike to get it registered in the national data base.
Quick and easy shipping to my local bike shop. Owner helped with the install, GearUp Cycle in Plainfield IN. Great shop.
Quality bike parts.
been a trek customer for over 12 years, never disappointed
Convenient
The team at Trek East Madison is incredibly helpful and accommodating. I purchased a couple pair of shoes and they’ve bent over backwards to accommodate.
Additionally, your great online store inventory helped me steer a friend to a new Roscoe 7 earlier this season.
How easy it was
Finding and getting what I need to fuel my and my wife’s addiction 😃 I do my own building and maintenance of our bikes and everything comes on time or earlier. I’ve made mistakes and the return process was flawless. Thanks, y’all 👊🏼
The ease of placing the order. The packaging of the bike to allow quick assembly. Clear instructions and support from the Trek team.
Got a great price on a sale on shoes.
Good products, great service!
it was streamlined
i mostly liked how the individuals working in the store had reached out and confirmed all details
Although I hemmed and hawed about which bicycle to order, I finally made a choice I'm very happy with. The FX1 is a remarkably handsome and perfectly designed bicycle. And it was affordable at under $500. My nephew, who owns 4 bicycles, including a Trek, recommended I get one. Anyway, I had to describe to him the incredibly thoughtful packaging that my Trek arrived in. I just couldn't believe the obvious attention someone gave to that. As I told my nephew, it's the most considerate packaging I've ever beheld for any product that's ever been shipped to me. The use of Velcro straps to secure parts is ingenious. No scissors required. So thanks! Also, the manual for set-up was easy to navigate. No problems. I took my time and enjoyed putting it together!
Easy experience to order and ship to my local bike shop. Quick delivery and build out of my new bike.
It was easy to find what I was looking for and easy to order.
The quality of the brand and accesories!
Easy to shop and order what I needed.
Prompt attention to issues, returns