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Customer Testimonials
easy part replacement for a broken light mount
Everything! My first pair of Bontrager cycle shoes lasted 40 years!!!! 40 years of mountain bike riding, on a Trek bike, 30 years of road bike riding, and 25 years of teaching indoor cycle classes. I finally bought a NEW pair of Bontrager cycle shoes and the style, look, comfort and fit are THE SAME! No changes to the shoe from the 80's. Some things just cannot be improved upon cos they are awesome just the way they are! The shoes were on sale (reg. $110- I paid $50, what a BARG!!), free shipping, and I received them in a timely manner!
Mostly easy to use.
My bike was delivered on time.all of the tools needed to assemble. I was test riding in about 20 minutes. Great instructions. My 3rd trek. Love it
Trek Marlin 5 Review – Perfect for a Beginner Rider
As a beginner mountain bike enthusiast, the Trek Marlin 5 has been an absolute joy to ride. It’s incredibly beginner-friendly, making it easy to learn and build confidence on the trails. The bike handles well, feels stable, and offers just the right amount of responsiveness for someone new to mountain biking.
One of the things that truly sealed the deal was the sale price—it was too good to pass up. But even at full price, the quality is exceptional. Everything from the frame to the components feels solid and well-built, and you can tell it’s made to last.
Overall, I love this bike. It’s the perfect entry-level option for anyone getting into the sport. Whether you're hitting dirt paths or light trails, the Trek Marlin 5 delivers both performance and value. Highly recommend!
Friendly, fast service, broad selection.
As always, Robb at Trek was great to work with. His knowledge of the subject matter is the best. Because of him, I am enjoying biking more than ever and I plan on being a client of Trek for life.
Easy to use site, quick delivery and I can rely on the quality of the products
Fast and easy
Products and response and assistance both very good!
Very helpful and courteous. Not in a rush to get done.
Great service
Very good descriptions of each bike and specifications for each model. Clear sizing information and a very fast ship to store time. I would like to see the shipping included in the price bc that is how they are sold at Trek bike stores.
the customer concern in quality of bikes, the way you stand behind your products, and how your treat us.
Fast shipping
There was a website issue and the agent took care of the order swiftly without issue.
They have the parts and tools you need in one spot.
Great experience from finding out about Red Barn deals, to ordering the bike and getting it delivered with all the tools and instructions needed to get the bike built in an hour or so. Would order my next bike from Trek.
I needed a part for a bike fit on my Emonda. I was able to get the part overnight. I am so glad that the part was in stock. Very easy to place order
Efficient order process. Seamless return policy.
Prompt service and shipments.
Easy return process
The ease of researching and locating the items that I was looking to purchase
Great sales and easy pickup from local trek store. local trek store staff was great as well
First experience, entry level bike, so far so good.
It was easy to find what I was looking for, the item shipped quickly, pickup was easy.
Easy to navigate with good sales!
Quick, free mail order delivery to Anchorage store was the main reason I bought from you
Friendly in store service. Easy online comparison. Good selection
Had the product I wanted and also has local stores in case I have an issue.
Easy simple transaction