Customer Testimonials

Free delivery of parts to local store

It was fast and easy, and shipped to our LBS for assembly.

Great selection on what I was looking for. Great quality of products . My packages arrived on time and no damage.

Convenience of store location. Good selection of bikes and parts.

Great customer service (Jacob at Wheels in Motion, Ann Arbor, MI).
I test rode the Verve 4+ and Electra Vale. I ended up buying the Vale and would have never considered it until Jacob had pointed it out to me. I have delayed delivery of the bike until next week (for my convenience) but am looking forward to great rides on it!!

Great bikes. My bike did come with a scratch on it. Shipping possibly could be improved.

The Bicycle Cellar of Farmington Valley is probably the best bike shop in Connecticut. They are an absolute pleasure to work with.
However, Trekbikes.com should give online customers the option to have their new bikes shipped to their home for assembly. Some customers, including myself, are capable and would enjoy opening the box and building their new Trek.
Thanks

Great bike and great overall shopping experience

awesome tires. delivery was on point.

Found a Bontrager Flare light on clearance cheaper than a used one on eBay. Shipping was fast and free.

Next day delivery, free shipping, OEM item. Can’t buy it anywhere else. This works, I’m okay with the process.

Speedy delivery exact shipment quantity and quality is 100%

I can always get what I need when ordering online. Also, if for some reason the item needs returned, the return policy is exceptional.

Staff was very knowledgeable, friendly, and helpful!

I like the factory pricing and direct shipping to bike dealership. This way the bike is put together by a professional and is inspected before I even pick it up! Also the process is quick and I get the exact bike I want.

Great gear. Love the look!

Great bike, excellent ride. Comfortable and fast Domane SL5 Gen4

Very convenient

It was easy from the purchase of the bicycle on trek.com to the assembly and delivery by a local bicycle shop. I love my new Trek!

Customer service is outstanding

My customer service rep Tiffany Duffield at corporate headquarters, has gone above and beyond to make my experience with Trek the absolute best. I'm a long time customer and always recommend Trek to anyone looking for a quality bike that has a company that stands behind it 100%. I truly appreciate this company as it continues to fuel my passion for riding!!!

I purchased a used Townie 7D and love it, such great quality. I wanted to add a new seat, chain, grips, baskets and love the quality and price of these accessories on the trek website. The items are amazing, shipped safely and quickly.

The site is very easy to navigate

We have two Trek bikes in our family and we love them. I still ride my 1998 Trek 2300 road bike and my wife has a Trek 7.4 fitness bike. We've made some upgrades (carbon fork, peddles etc) to the bikes over the years but Trek builds such a great bike there is no need for another.

The sales and staff at the shop in Arlington were just great. Listened to me, asked the right questions, and helped me get a Trek that is perfect for my needs.

Understanding

Easy navigation, good product selection, fast shipping.

Very friendly and knowledgeable staff.

Easy to use

GREAT