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Customer Testimonials
Easy online ordering, nice to have shipping options. I would ask that you stop using FedEx and switch to a real shipping company UPS
Rep on the phone was really friendly, knowledgable, and never in a rush
The great customer service
Great bikes and great customer service. Helped me order the correct accessories for my bike. Shipping was fast too.
It was convenient and easy to do.
Very customer friendly!
the return policy for the wrong size and the fast shipment
I love Trek products the service and quality is bar none. With this purchase I welcomed my wife to the Trek family
awesome
Simple and easy
Easy to work with interface. Parts came in quickly with super fast shipping
Excellent smooth experience, bike as expected and nice.
Great service all the way around. Thanks
Red Barn is a great value. Mary Burke was fantastic with questions and keeping me informed about the progress about shipping, tracking and follow up! Bravo!
Bikes are good technically and the support seems pretty good
Easy everything! I love that you compensate the local store for receiving and building the bikes. I love everything about my bike!
Trek is my favorite bike brand.
Bike came very well packaged and protected. Easy to put together. Got a quick response to a question. The bike itself is amazing and I feel like I got an incredible deal.
Simple procedure.
Pick my bike for where I ride most.
Pick my size wheel.
Picked my size frame.
Picked my color.
Picked where I wanted it shipped to.
Dealer assembled it and it’s ready for pick up.
My wife and I have had our Trek bikes since 1997.
Very knowledgeable staff. Very patient and helpful. I guess these were the in house people. Online was super easy to use as well.
Good service and advice. Fast shipping. Packaging and instructions were well done.
Prompt. Good service. Bike came back well maintained.
Went to the store in Katy, Mathew helped me pick out a bike on Red Barn, order in the store, ship it to the store, assemble it in the store, add some additional features like mirrors, and cup holders, and then called me when it is ready.
Awesome service, bike was at a great price.
Thank you!
Very fast shipping, and I’m able to return things to my local Trek retailer instead of having to ship them back myself, which is very convenient. Trek/Bontrager also tend to make quality products as well, with very few exceptions.
Customer service was outstanding.
I like that I get a sleek fast looking bike with all the high tech gear and set up so I can get the experience of being a “pro” when I’m not. Ha ha! It still feels great! And I love washing and tinkering on my bike. There was a great selection online and the specific information is always easy to compare and shop. So I know exactly the bike geometry, components, weight, etc. My bike came fast to my local bike shop! Trek is always quality!
Easy to navigate and buy
Quick shipping and great products!
Great customer service, quality products.
Expert help in selecting the right bicycle.