Customer Testimonials

Easy to buy. Glad I didn’t have to assemble and was assembled professionally. Whole process was easy. Love my new bike!

Easy to order!

Very convenient and helpful, everyone is always nice and polite. Ben is always pleasant and is very knowledgeable.

Good selection and I found the items on sale.

Fact that I can call customer service to assure I have the right part ordered and being able to order it online.

User friendly and a great way to get access to the Trek inventory of bikes. Also delivery was fast and pick up at a local bike shop fast and hassle free.

The quick, knowledgeable response to my inquiry.

My Red Barn Refresh Bike arrived in excellent conditioning. It is beautiful!!

Fast and easy

Well equipped bikes at a good price point

Excellent customer service!

It’s simple and reliable. Also all the employees are super helpful and nice.

Very friendly, honest people

Trek representatives that answer the phones are
top notch especially Mary and Tiffany these
ladies went above and beyond helping me with my bike and the numerous questions I had.
Keep up the good work.

I found the bike I was looking for in the size I needed, Trek sent it to a local bike shop that put it together, and walked me through all of the components, does and don'ts, and was happy to do it.

Great service fast shipping

The customer service is excellent! I used the chat feature to help find the right rim replacement for my bike. Unfortunately, when it arrived it was slightly different than stock. So I took my bike to my local Trek dealer in order to get the right part. They ultimately got me all fixed up and I'm grateful I could return the rim for a refund without paying return shipping. The customer service associates both online and in the store were very friendly, helpful and the repair was timely. I value the way Trek treats it's customers and I love Trek bikes! Thank you!

Quick delivery
Great status page about delivery
Quality products
Most of all great employee contact every time I call

I have always liked Trek bikes

Very easy

Great people, great service.

The guys at Trek Waco go above and beyond to make sure I get the right gear and am ready for the trail. I can't say enough good things about Josh and his crew!

Easy return

Easy to use, a lot of options to choose from.

Great product at a competitive (but high) price

Ended up ordering the wrong size, the Trek rep walked me through the return. Good folks to do business with

Josh in the chat room was extremely helpful. I recently purchased an accessory that broke during installation. Trek stood by their product and sent a replacement.

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Easy to compare bikes, find additional gear and read reviews.

Smooth process. Effectively communicated