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Customer Testimonials
My Trek is so much fun to ride
A human voice and immediate response. I didn't have to spend 30 minutes on hold nor have to spend 20 minutes with an automated voice before being transferred to human.
Quality products and great service both online and in shops.
I can order exactly what, when I want! It’s fast and easy!
Free, fast shipping!
Everything about my experience with Trek was excellent. Fast shipping, excellent delivery service and perfectly crafted bike!
Easy to order and with a very quick delivery of the part I needed.
Got what I needed with no issues!
Easy pay,navigation of web site. All my bikes happen to be Treks and a lot of my equipment is also. I have come to trust the name and quality of Treks products.
Good quality apparel
Expeditious shipping!
Fast and courteous customer service
TREK has a lot of bicycle options to fit multiple budget ranges. TREK uses good components on lower priced bicycles and they stand behind their product's, no matter the price range. TREK has a large network of dealers nationwide which makes it easy to find a local shop when traveling should a breakdown occur. My local TREK dealer was very patient with me when trying to decide what new TREK model I should purchase. I probably test rode over 15 different bikes and thier expert advice helped me in making my final decisions. What other company has a CEO that actually reads and responds directly to customer emails. TREK is truly the best bicycle builder out there thier warrenty is second to none on thier bikes and accessories.
Fitness + help
Good equipment and service.
I love my Emonda SLR7, Project One! It's my first Trek bike, and although I may just love it because I finally upgraded to electronic shifting, disc brakes, and a super fancy paint job, I find that it is super responsive, light, and comfortable as well. I wish I had a bike like this back when I was racing!
Good quality products
Great communications after order was placed! Fast ship and delivered on-time! Very impressed with Trek! Will order again!
Ordering a part and having it delivered was super easy and the level of communication was great. I knew when the set was to arrive almost before the dealer.
Great response on accessory purchase.
Website is easy to navigate, and I can find what I'm looking for without hassle. I enjoy being able to look at "everything bicycle" on a single website - from bikes to accessories to apparel. Prices are competitive and ordering is easy - what more could you ask for?
I can get access to parts that fit my bikes, I have three trek bikes a domane, a madone , and a slash which I like to keep rolling smoothly.
Quality and price
Ease of use, the layout of the site is easy to navigate.
Great products and fast shipping!!
Excellent product
You'll need a 24-in kids mountain bike with disc brakes front and rear like everybody else is making today
Decent prices and always good service. For being a corporate shop, I've always been very happy
Convenience

Easy order experience, had the parts needed for my bike