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Customer Testimonials
Always reliable product. Unsure about Trek owned stores service quality though!
Trek rail 7 emtb so far so good. Over all great bike, a little nose heavy on drops, you need to be careful or you can get hurt. Have not yet dealt with customer service so no comment there.
Lots of great things to check out on the trekbikes.com. I love that I can order directly and have it shipped to my local store with free shipping.
They are fantastic! Grayson always helps me out! My bikes are well maintained because of Trek. Thank you!!!!
I bought some great pedals at a great price and they were shipped free to my local bike shop. I was given a phone call when they arrived. GREAT SERVICE! I'll
definitely buy from Trekbikes.com again!
Quick and dependable service. Nice products.
I can’t wait to build another Dream Speed Concept like I did back in 2014!!!
It was easy to order from. Although we did order a pair of women's large cycling gloves which were smaller than a men's medium. Seriously what's up with the weird women's sizing.
Great products and support
Fast shipping, they had the color helmet when others did not, consumer reports recommended helmet
Easy order process
Great bikes. Easy online ordering. Ship to store was easy, convenient and quick. Great customer service from our Keller TX Trek store during pickup and shifter adjustments.
Nice products, good sale prices
Excellent bikes
Fit
Excelente servicio
The Moutain bikes we just purchase for our family are outstanding!
Easy to compare products.
Great customer service
Very very fast on getting the part.
Easy to find the right parts and accessories!
Ordering online was a hassle, was charged twice for one bike (but got order ID for (2) bikes) the first one I ordered said the card got declined (was my bank who I said it was me so they canceled and told me to reorder) but with everything all said and done Bryan from 19th and chestnut location made sure I was happy with my bike before I even left the store he’s a great guy, I love the bike thanks again Trek.
Friendly and helpful
I have been a trekie my entire life so I have a number of bikes and I do all of my maintenance myself. I really appreciate the level of service available with the chat feature online for trek frame specific parts. The bike stores do not seem to have the ability to identify the requested parts easily
Keep up the good work!!
Ease of use and info/specs about the bikes.
The local store has given great customer service as we found things that needed to be repaired, tightened, changed right after purchase. It could've been a terrible experience had they not handled it with professionism and efficiency.
Fast delivery and excellent customer service!
Kind, patient gentlemen at Trek Store, Wausau WI
Smooth transaction, fast shipping!
Great service