Customer Testimonials

First class operation

The bicycle of course but most of all is the staff at our store. The live your motto “We’ll take care of you. Period”

they had my usb cable for my headlight online and i could pick up in store for Free.

Excellent product and communication

Good price, quick delivery and easy pickup.

I am a huge Trek fan; I’ve bought two new Trek bikes in the past two years. I like the selection of accessories and riding gear available online. I also shop in my local Trek dealership store, Cabarrus Cycles, which is 3 miles from my home, and an easy ride to get there. I also really appreciate the seasonal sales on riding gear and Trek tee shirts. I wear them in my off-bike activities.

Over all all good

The price was good the parts were quality and was delivered on time

The Ellicott City location is a much preferred location to the Columbia store on Snowden River if you live in western Howard county.
EC is a calm store, adequately staffed with willing and able staff. I ordered a visor to be clipped onto my helmet. The ability to have the device shipped to the EC store; then have staff easily attach and secure the item was an encouraging experience. I will likely order more bike components and use the ‘ship to store’ option to get it right!

We have been riding our pair of Trek XC Bikes since 1997. The quality and dependability of these bikes has resulted in our updating and maintaining them, rather than replacing them. Love our Treks! Bontrager accessories are quality and functional. Fair pricing and fast delivery keeps us loyal to the Trek store.

My experience with Trek customer service is excellent.

Efficient!

Ordering and returns of saddles was super easy. Much appreciated

I like the fact that older models are still supported with replacement parts.
Shipping times are incredibly fast.
Most items are always in stock.
Best looking frames and great specs.

I know I’ll get quality and a bike that I know off the rack.

Simple. Fast. Fun

I'm in my late 50's and have been away from cycling for about 25 years. My last ride was a road bike with friction Dura-Ace shifters on the down tube. So, the Chat feature has been a great help to me over my recent transition from the couch to the bike. I chose my bike model after asking newbie questions in a chat. I upgraded components and added accessories that fit my bike and my purpose the first time - chat has saved me time, money, and aggravation. I'm learning basic maintenance by asking for advice in chat. Disk brakes? I didn't even know there was such a thing three months ago! I appreciate the Chat feature the most.

Quick delivery and acceptance of returned goods

Bikes are flawless

nice clear website, quality products.

TREK equipment is always the best and customer service is fantastic. I have never been disappointed, and I have been a customer for a long time.

Great value. Fast shipping.

Easy to order online, pick up at store was a piece of cake!

Fast shipping & delivery

Easy to use. Fast shipping. What I wanted was in stock

Super awesome to ride and excellent customer service. This was my first Townie purchased and I’m never going back!!!

Fast customer service response online. Really knowledgeable and friendly staff in local store. That’s a winning combination!

One of the best bike websites for ease of use out there.

I bought my road bike around 2002 and it still rides great, with minimum maintenance.

All good