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Customer Testimonials
No problems getting the order fulfilled
Everything is covered by warranty and pretty good quality
I worked with Greg at Trek Bicycle - Downers Grove for my pickup. He was super patient with me, let me test ride a few options, answered all my questions. I ended up staying with the bike I originally ordered online, but it's people like Greg that will make me (and my family) a lifelong customer at Trek Bikes in Downers.
It was painless and I had all the information to get the best highest quality bike for my purposes. All the information was well explained. When I got to the store and saw it I gasped in awe Trek bikes are truly the most amazing selection.
Very simple process and the bike is amazing.
I liked that I was able to buy a Rapha product that I couldn't find in the Rapha online store. My only criticisms are that the order confirmation did not reflect my entire address, which gave me pause, and the tracking link simply didn't work for me. Ultimately, I did receive my order in a timely manner with no other issues. Thank you!
Good quality clothing
The bike is awesome and the delivery was great and fast 😎
Easy to navigate and find what I was looking for. Ended up reading more about new bikes I wasn’t aware of :-)
The website was user friendly and easy to understand, Trek bikes are quality products at a reasonable prices.
Lisa was absolutely fantastic! Smooth transaction would definitely go back to Wilmington Trek!!!
Thanks!!!
Great product!!
Came in a timely manner!!
The staff made the experience "work". I am however very disappointed with the quality of your bike components. I feel very strongly that my issue should have never occurred. I was forced to buy a replacement part that should have been covered due to workmanship flaws.
Trek staff went above and beyond to get me the part I needed. but again, not surprised they did as I paid for something that should have been covered. Grateful for the efforts.
They get it done, mainly servicing on my top fuel for either quick day races or multi day e.g. CTR.
Excellent ordering, shipping and returns!
Love my bike and it was worth every penny!
The quality, design, comfort and durability.
Everything is GREAT!!!
Quick and efficient.
Free returns so I could try on a few helmets. Also, Customer Service rep streamlined my return questions.
easy order process, but returns page is a bit confusing and not super clear
Excellent. The best.
The products are very good, and Trek is always trying to make for a better cycling experience. Their customer service is very good. In my location, the service is excellent.
Ordering online is a breeze. Fast delivery and assembly at their authorized bike store (Fun Sport Bikes, Modesto,Ca.) 4 miles from my house. Highly recommended.
Easy to find items, fast order process and speedy delivery.
The whole of the experience was very good. Easy to find the seat post parts we were looking for and then super quick check out and Trek shipped the item immediately. Great experience!
Straightforward and easy website.
Courteous and professional help with the prompt replacement of an item damaged by the shipping company.
Great price on a product I know I already like, received quickly.
It was brainless. Very easy and quick!