Customer Testimonials

The bike is great. It came well packaged and it was pretty easy to set up. Instructions were easy to follow and I didn’t need assistance to figure them out or put pieces together. I got the seat to the right height and now I have an awesome ride!

Love this store

Quick, easy, accurate

quick shipping, easy to order

Best bike that I’ve ever owned. Customer service is outstanding. They helped me research which tires were best for my 12 year old bike and shipped them to me in Japan without folding them up, unlike other tire manufacturers. The rep also recommended a new seat when I asked him about replacing mine and it’s incredibly comfortable. I ride my bike 8 miles a day and I haven’t been uncomfortable yet.

I bought a Red Barn Refresh bike. The customer service was incredible. There was a minor set up issue with my bike. Trek took full ownership of the issues no questions ansked and went so far as to set up an appointment for me at my local shop to resolve it. They covered all of the costs without any problem. The customer service manager actually called me a few days later to make sure I was happy and that the issue was being resolved to my liking. These guys make a great product and stand behind it like no one else. Even on a used bike.

Quality of Products and a name I can trust.

Very easy to toggle and operate

Ditails

Fast delivery.

Good appears

Excellent service

Very helpful staff and ease of ordering and returns.

I like being able to go to a bike shop that specializes in the brand and parts I need for my bike

My new Domane SLR 7 is the best bike I have owned and at my age there have been a lot of them. The ride, comfort, and performance is perfect. The bike came with sized components which fit me perfectly. The Trek sizing charts are very accurate.

My dealer prepared the bike perfectly. My dealer also made the buying experience a pleasure.

Trek is willing to remedy any shipping errors that you may experience without question.

Good product and good customer service. Exactly what I expect from trek.

Very good. The Jerseys small better.

Love the bike. Did not see an option for seat post length. Found out after the purchase there is a 175mm as well as a 135mm option. My bike came with the 175mm. I called Trek customer service to inquire. I was informed they could not exchange. All of this fell within the 30 days after purchase.

Showed what stores had what I wanted so I could order from that store. The email notices on the order

It does seem to matter whether or not your online or on the phone with Trek/Electra Bikes. It is always an rewarding experience. Their website offers a simple yet completed format to find everything you are looking for. It creates a fun option for shopping for an awesome bike or that must have accessory to personalize yourself, such as a must have bike helmet, or that really cool yet practical accessory to personalize your bike. When you call Trek/Electra it will blow your mind. You will experience something pretty rare anymore. You will not only speak with a real person, you will speak with someone that truly loves their job and is sincerely interested in helping you.

Thank you Trek/Electra for the opportunity to comment on my Trek/Electra bikes experience.

Sincerely,
Dave Olson
Retired Firefighter

Simple mechanical bikes. Very little wasted material or effort. Trek makes a straight forward bike that is designed for riding.

It was easy to find what I like / need to order on the website, shipping was prompt, and best of all, products are superb!

I recently had 2 run a set of rims I had 2 warranty there customer support was top notch rushed the delivery out 2 me next day so I could make it to a local ride

Store went above & beyond in refurbishing my 20-yr-old Specialized. Knowledgeable (long-term employees), skilled, quick, friendly, not "pushy" when deciding how much work to do at this time. I appreciated the attention given to me and my bike.

fine

Preformance Is spot on.

Team in Leesburg rocks. Always super helpful and willing to hear about your bike issues. They have a direct connection to the brand so makes it super simple when you need to work with corporate. Other brands you will be stuck on a 1-800 hotline hitting 2 over and over again! Go with Trek!

It was quick and easy!

I think Trek is a quality product, and looks great as well. I was pleased with my USED purchase, and thought the bike was represented well on the website. I wish it was a little cheaper as a used bike, and will probably be shopping for my wife in the near future.

Many items and parts for my Trek Bike