Customer Testimonials

Great price on the item I bought and various delivery options were offered

Great online experience finding and purchasing my first Mountain Bike. I had a question about an extra shipping charge that showed on my emailed invoices. Used the support chat function on site and was assisted very quickly.

Wonderful customer service and extremely knowledgeable. It is not just a sale for them. It is about the interaction with the customer and how they can help you. Love my Trek store and love my Trek bike! Thank you for everything you have done for me!

Great customer service!

Easy ordering process, received a quality product, reasonably fast delivery.

Fabulous website; simple to navigate; fast delivery of orders

The bike frame was well packaged and shipped quickly.

I love the Rockville shop, Beth is super helpful and the staff are great and knowledgeable.

great bike

Good price and easy to navigate website. Nothing strange or out of the ordinary.

It was easy to order and my package arrived quickly

Great website, very user-friendly information and comparison feature between bikes. Loved how I could order the bike directly to my local store. This was an excellent buying experience which blended the best of e-commerce and in-store personal care and great treatment at the Westerville, OH location!

Whenever I have a question about any of the Trek bikes I can receive expert advice that always is pertinent to me.

Fast delivery and free!

easy return policy
free returns
so you can get the right size

Malik and Declan at the Trek store in Chelsea in NYC were very friendly and helpful in getting my new bike set up.

I have owned many Trek bikes and I love the bikes but more importantly, I respect what Trek stands for - ride bikes, have fun, feel good. My local Trek Store in Arlington, Texas sponsors rides that are racially diverse, composed of men and women of all ages and probably all political camps - but we are not there to talk divisive issues - we are there to support and look after each other while we ride together to have fun and feel good. If the rest of life was as positive as a group ride out of my local Trek shop, America would be a better place.

easy, great packaging, great product

I like that I can order on line and have it shipped to a dealer for pickup.
However does the Trek Dealer get something out of the transaction??

Best bikes and customer support!

I called with a quality issue and it was addressed with a solution, thank you!

You had my requirement and the buying online process was silple

Been a Trek customer for over 12 years and never been disappointed by the great customer experience

My Trek bike quality is very good and the bike provides a nice ride.

Fast shipping, good price, good fit

Excellent customer service

Bike is excellent, exactly what I was looking for. The packaging and assembly were excellent, I enjoyed assembling and configuring my bike at home. I would highly recommend to anyone.

The only thing I had to tweak were the suspension calculator results, they were way too firm for me.

Marlin 7, Wow! Just Wow! I love the sturdiness of the bike and how beautiful it looks! The color, the groove.. I mean I Love everything really :)

Overall good experience. But, was not easy to place an order. Web site not as user friendly for first timer.

Very easy to use portal. Installation was super easy