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Customer Testimonials
Quality merchandise
Easy to navigate the site. Good sale prices.
Knowledgeable
Easy. Great bike!
Easy to find what I wanted...quality products!
Quality products. Fast service.
The bike is awesome and quality build,
I love the option to add your personal information about the type of rider you are - it then displays recommendations for the item you are shopping for (ie. saddle) 😊
Prompt service and accessibility to items that may not be in my local store. I would suggest that somehow the data about items ordered is shared with the local store as I prefer supporting them with my business.
Well designed website that was clear and easy to use. I have already told friends!
Knowledge and experience of the staff!
The responsiveness I get from everyone…
The bikes are great and the customer service is on top!!
Informative
Excellent fit and value
It was nice to find what I was looking for. The experience was relatively painless.
I've always been a Trek fan. I initially started being a fan when Lance Armstrong was riding a Trek. In fact that's all I've evered owned is a Trek bicycle. I have a 2001 Trek 2022, a Trek FX 5, and a giant mountain bike which I understand is connected to Trek.
Very easy to find and order what I needed.
Very, very fast to ship.
Had my rear shock bolt. I received it in 3 days and was back on the trails. Thanks
Trek continues to build a relationship with newer riders with offers to compete with other, similar, retailers. In my personal, but limited, experience, Trek's bikes are quality overall, if not missing some configurable build options for a more custom bike fit at purchase. The prices have come down into a more affordable domain since the pademic, and that goes far with my recommendation. Thanks Trek.
Quick and easy
Ease of ordering online and how fast the bike arrived in my local Trek dealer bike shop.
Orders are always to submit and timely shipping
I received my order quickly and being that it is a Christmas gift, I appreciated that very much.
fast service
customer service promptly worked through - delay in delivery. THANK YOU!!
Everything was correct.
Everyone is very polite and knowledgeable.
Clear and easy to understand. Good descriptions of each model line.