Customer Testimonials

Everything is working well so far no problems yet

Selection, easy ordering and fast delivery.

Very easy to order online. And the chat feature is great to get information from the experts online to ensure the parts I am ordering are correct.

It was great that it was in stock and ready to ship. The one thing that's really frustrating is going from bike shop to bike shop looking for a specific bike and you're unable to find it. Ordering online couldn't have worked out better. Trek bikes are built to take whatever you throw at it on the trails or the mountain trails. Thank you!

quick, easy, great bike at a great price, full factor warranty, 30 day try it period, easy assembly with good tools provided.

Easy site nav and purchase process

efficiency

I am a 65 year old female and not particularly athletic. I purchased a Trek Rail e-bike thinking it was overkill, but I enjoy it tremendously. It's so fun to be able to keep up with my very athletic husband riding up hills.

Always receive prompt attention and quick delivery. Website provides detailed information on parts and maintenance procedures.

Quality products at a fair price delivered promptly.

Always great customer service.

I have to always start with "I love my Trek bike". I ride every day, rain or shine. I recently had a bad experience trying to return a defective light and left a scathing review. The folks at Trek responded immediately and provided options to correct the issue. I now have an upgraded product that is working as advertised and a much improved image of Trek customer service. My only reason for not giving a full 10 rating and settling on a 9 is because it was difficult to get the initial contact but I would and have definitely recommended Trek to all my friends.

They had the exact part I needed for my 9 year old bike (a carbon seatmast cap with 20mm setback). The shipping was very fast and it arrived in perfect condition.

Trek is an excellent company with an excellent product. I've been a fan since I met the founders back around 1976 when they were just two guys showing off their bikes (mostly steel touring bikes) at a local meet / greet, and the only alternatives were Schwinn, Fuji and Peugeot....along with the $$$$ types like Cinelli, Masi and others...all unaffordable for a college student.

Fast forward 50 years and I finally purchased a Domane....and I love it. I've had several Colnago Super's, a Ciocc track bike, 4 Kestrels and a '73 Schwinn Paramount...along with an earlier aluminum Trek (5.1? I forget). This Domane is by far the best thing on two wheels I've ever ridden. It makes my 68 year old frame feel like it's 19 again!

As for the service.... Williamsburg VA Trek is perhaps the best bike store I've ever visited. They are super service oriented, extremely patient with customers (perhaps too patient with guys like me) and REALLY knowledgable. I've worked with Chris and David, both of whom have been outstanding folks to work with. Most of all Trek has a passion for bicycles and always has...I'll be a customer for the rest of my life, as I truly believe in you guys.

I am very pleased with my Trek Emonda

It was easy to locate the part I needed on the website. The replacement tube arrived quickly and fit perfectly. Easy and smooth transaction.

Ease of use…

Large selection of accessories that I can get shipped to dealer for free.

Ease of selection and choices

I ordered a bike from the Red Barn. Everything was great. The bike came quickly, very well packaged and assembly was s snap. The box even included a QR code for an assembly video. Sadly, although the footsteps were printed on the box for the bicycle happy dance, there was no QR code for an instructional dance video! Over all a great experience.

this is my 5 Trek Bike

Pilot 5 road 2007 rides like a new bike
Fuel x 7 mt bike 2014 a very tough bike

78 years old and now riding an electric ]powerfly

The

Excellent flow & layout with the right balance of valuable concept info (e.g., how to choose a mountain bike or change a tube) & product-specific details. Love the ability to check individual store inventory, helped tremendously finding a spot to test ride my next bike.

I have a vintage Trek & could not find anything about it; it would be absolutely awesome if you could have some sort of archives to find parts components details & replacement parts.

They produce a lot of great parts while also providing the option to buy from other manufacturers.

Easy to find the product I was looking for.
Hate getting blasted with rating emails when I pu

Excellent products

The transaction was quick and simple from beginning to end. There were no issues with the process and the shoes I ordered arrived exactly when I was told they would.

Someone is always available to answer questions and provide assistance. Love the product quality.

Happy with the shorts. Good price for a good product. A little disappointed shorts were delivered later than the expected delivery date.

The customer service was top tier and even after I purchased my bike, they’ve supported me with ensuring my riding experience is the best it can be with adjustments to my personal needs.

Good customer service when it came to my situation. However, I got the bike and the isospeed is making noise. There is some confusion as to who files the claim, the store says one thing, online another. Hopefully this is covered considering it went through the “151 point inspection”. I expect it will knowing how the customer service has been so far!