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Customer Testimonials
Trek is like riding on cloud
Great job
Great discount!
30 day return appreciated - thought I would use it just after receiving bike, but ended up loving the bike once I got it on the trail.
My order was filled accurately and on time.
My order was shipped very soon
I love my new e-bike. The salespeople were very helpful. I came into the store more than once and I was so impressed they remembered my name each time. One salesperson even remembered which bike I purchased. The sales team is fabulous.
Quality inventory, sales, and speedy delivery
Customer service is incredible - beyond any retail store I have ever been in.
Great website and easy to navigate.
Easy transaction
Easy to navigate
great company / great product!
Staff was friendly and quick to attend to my needs 😊
Super easy to order the bike I wanted and prompt delivery.
Great Bikes and customer service
I have an old Trek from nearly 20 years ago and was able to replace and improve some parts. Bike is good as new! Thanks!
Great customer service. Easy to order and fast delivery.
Great service.
Quick delivery
Fast and accurate delivery & assembly!
Easy website to navigate and place an order. I like the comparison feature enabling you to compare similar items.
My online experience has always been great but what’s even better are my in-store interactions. The Trek location in Oakland ca on Grand ave have some of the most knowledgeable and friendly staff. It is always a pleasure going into that location for any needs that I might have, I even step in just to say hi sometimes. Thank you Trek for existing! Not only online but in my neighborhood.
Great friendly staff
Easy, competive prices, free shipping
Fast shipping, fine packing, excellent quality WaveCel helmet!
Cameron was very helpful
return policy and shipping
Very easy to order and then pick up my assembled bike at the Hub in Aspen. Great staff!
Trek bikes does great things for the industry. Without Trek the bike world would bemuch less equipped to weather storms like 2020 and it wouldn't grow in the right ways either.
I had a great shopping experience when I picked up my bike. I have been working n plenty of bike stores, and I often dread going in them because of the arrogance of a lot of people in these bike stores. Phat Tire was not arrogant at all. They were very helpful, mannerly, and professional. I would buy from them again.
The tech that set up my bike was also great.
I took the bike out, and it functioned great. I have to get a seat pad. Why can't a comfortable seat come with these bikes?
Great purchase. Very happy with it, and I will enjoy many miles on it.