Customer Testimonials

Great customer service. Very prompt and exceeded my expectations!

Plenty of info, good return policy.

Knowledgeable and helpful. Also work hard to do work promptly and make clear what is wrong. Friendly also and have more stock in store than other shops.

Great

Fast and easy!

I haven't used the bike yet, but I appreciate the packaging and the quality so far.

I discovered a great deal on a Project One bike I had been considering on the Red Barn portion of the site. Ordering process was simple and easy.

1. I could actually call and talk to a human being.
2. The human being was very responsive in attempting to solve my problem and Trek shipped a part to replace the defective one originally sent.
3. When that part was also found to be defective, my money was refunded.

Unfortunately, I still do not have a working part!

Excellent product

Free pickup at local trek store

easy product selection, ordering process. One suggestion: specific product description (i.e., in this case: compatibility with specific handle bars)/installation guidance wasn't included. While this particular part was relatively easy to install myself (with a few suggestions by the dealer when I picked up the part), a couple of comments, instructions would have been helpful

This experience was very positive. Bike came exactly as described. Shipped well and had tools and instructions for assembly. Took a hour to be ready to ride. Bike is great. I made some fitting adjustments for me and that is all. The only thing I would recommend is to call out non-original parts since those choices tend to be rider-specific I think they make swapping them out again more likely. Overall very pleased with my purchase .

Very nice people.

Easy site to navigate. Appears to have good quality products and fair pricing.

Friendly, well informed sales

Offer other brands of products and fast and easy checkout

Such an easy experience and great product

Fast shipping and good customer service

Easy to find what I am looking for, product in stock and ready to ship

I ordered replacement pads for my kid's helmet. They were shipped to my local trek dealer and waiting for me when I got there. Reasonable prices, fast shipping and good communication.

Always a quality product.

Nice shirts , great fit and very comfortable.

I've been a Trek owner (multiple bikes) for at least 25 years. Have always dealt with local Trek dealers. This was my first time dealing with trekbikes.com only because the local dealership wopuld take longer to et the replacement part I needed than having it shipped directly to my home address.

Very positive experience.

Great price point even with the shipping cost. Bought a set of tires for my hybrid and the tech & information sheet was spot on. This is a excellent selling point, the more information about a product the less guess work for the consumer, thanks again 🙏 peace

Good sales and service

I ride 2 different Trek bikes and I love them.. will never change!! And their ladies drop down bib shorts are the best also. Great padding easy access when you need to bathroom break and they don’t ride up your legs…

The person who attended me was professional

Easy transaction and quality.

The quality of the bike, the look and feel is nice

innovative Ponto Go, decent price