Customer Testimonials

Kind, quick service with good quality products

Very easy process

The salespeople were wonderful and very helpful working with me to pick out my Checkpoint bike and outfitting it.

Super fast shipping and few that have tubular cyclocross tires in stock. Much needed for my race this weekend after a flat last weekend.

Good selection and fast delivery

Efficient and fast! Quality products.

The ordering process was phenomenal from start to finish. The bike arrived only a few days after I placed the order. Unfortunately the fit was not right so I had to return it. The return process was extremely easy and I received the refund promptly. Will continue shopping Red Barn Refresh.

I bought my ebike as preowned through Red Barn Refresh. The overall experience was quite good with only a couple of minor issues. There was a small paint chip in the top bar that wasn’t noted and the bottle cage had one cross threaded mount that required a tap to fix. This was a used bike so I wasn’t expecting perfection, especially since I saved quite a lot of money. The bike arrived in excellent condition and the documentation was certainly above average. If anything, Trek may over-document the entire procedure and use of the bike. The only installation requirements were the front wheel, mounting the handlebars and adding the pedals. A coupon was included for a free service within the first year.

Easy to exchange helmet sizes. Thank you!!

The accessories are well designed. The bike handles great, it feels solid when riding fast.

I needed a new tire. The chat option was quick and easy to get the exact model for my bike. The associate at the Trek store was super helpful.

I had an issue with a local Trek dealer (New Hope Cyclery); however, I contacted Trek directly, and they were outstanding.

A good solid bike with a great shifter and easy electronic controls. Excellent local service and quick delivery.

Really great bikes. I have only 2……for now.

Always looking for my next bike

Fast shipping and accurate description of items received.

Excellent quality bikes with good customer service and easy to use website

Sales and quick shipping

We like the solid engineering, including the mid-range motor; we really like the pedal-assist feature that can be used on any of the trails where we typically go biking.
The bike handles very well, and I feel that I am doing the riding and the bike isn't "driving me."
Nice handle grips, great and rear lights, easy access to pedal assist levels and to gear changing levers. I was able to put my cargo pack on the rear rack which was a plus for me (didn't want to have to purchase a new one).
The bike fits on our existing bike rack and is not too heavy for us to manage :-)

Only downside is that I have been struggling to pair the Trek app on my phone with the bike. I gave up for a couple days but will try again soon.

excellent

No complaints at all. Both bikes ride like a charm.

Fast shipping and my orders are always accurate and packaged with care.

The customer service was excellent. The Trek employee lives near me and delivered my bike to save me from having to make a second trip.

Received my products on time and exactly what I ordered.

The SLR-9 is a beautiful and fast bike. Glad I dropped the coin to get the best!

Easy and friendly pick up! Helmet seems to fit.

Excellent customer service and the bike is fantastic!

It was great to just have my items shipped to my local bike shop where they were installed

Customer service was incredible. Richard went out of his way following our conversation via chat to reach out to the team and get ahold of what I needed.

Excellent experience, the online chat tech was able to easily and quickly fix my problem, and they rush shipped my part so I would have it on time for my MTB race - Thanks!