Customer Testimonials

great products and service

Great service and great products.

I can find what I want pretty easily.

Quality
Service

Easy order. Had what I needed.

Good service, good bike.

Local store friendliness and expertise

Easy to order and good price!

I did have trouble getting the package and had to call. It hadn't been sent out by USPS so Trek sent it out with 2 day delivery.

I thought I had bought the right visor for my wavecel helmet but it didn't work with it. Not sure if there's one that will fit.

The service was amazing

Straightforward ordering experience.
Can ship to home or my local shop

Simple, quick, professional and reliable.

The employees are the reason that I go to their store. The are very respectful and helpful.

Fast service. Good price

Easy to navigate.

Nice to have a variety of sales and items on clearance.

Thanks!

The employee that helped me at the store was very helpful and gave me great customer service. He called me to tell me my order was ready for pickup and then remembered me when I came to pick it up days later. He even showed me the product I bought on his own personal bike.

I've had my Trek bike for almost twenty years with no problems!

Great Bikes, Great experience purchasing them. We now own four Trek bikes and the quality and performance are excellent.

Product quality is superior & delivery times were on target.

easy transaction

Trek has been a great brand and has yad a great product for years.

The website is easy to navigate. The best part is I can know where the bike I’m looking for is available.

The Trek Italian sweater, on sale for Black Friday, far exceeded my expectations, as I was worried dit would be coming from China. It's very well made, does well at blocking the wind and feels so nice of my bare skin. I will be sure to watch out for next BF to get more.

Easy browsing and I love my local trek bike store.

Prompt and always as described

I ordered Trek gloves online and had them delivered to the store. Worked great!

The reps who helped me were knowledgable and took their time.

The Chelsea store rep helped me size and fit for the type of bike I was looking for. This includes initial gear that I would need.

The Lake Grove store rep was very thorough, detailed and took his time to make sure I was familiar with my new bike.

Overall excellent knowledgable and friendly experience.

It was easy, product arrived quickly and it seems to be good quality.

Great online access to equipment, apparel, accessories options. Very easy to navigate and order. Good communication. Order and shipping process expedient. Can easily recommend Trek.

Good customer service and fast shipping.