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Customer Testimonials
Bigger variety than the store has.
Great helmet in a color that matches my Marlin5.
The ability to connect using a chat format and be given a PDF document relating to my older Trek mountain bike was very satisfying.
Very good attitude from the associates, very friendly attention, competent and customer oriented service
My local bike shop south maui bicycles. They treat me like a valued customer.
The ease of purchase and quality of products. Also a breeze to manage a return.
Great customer service got my parts very quick
Excellent communication from time Inordered u til pick up. The local bike shop was also very pleasant and professional.
the product
Cheaper than other options and came fairly quickly.
The online customer service agent did a GREAT job handling my question! Very knowledgable and pleasant!
Easy
Store representatives a very knowledgeable and helpful.
everything went smoothly and the people at the bike shop were so nice and helpful and everything happened faster than I expected
The website was very thorough, informative and user friendly. I placed my order for delivery at my local Trek Dealer, Ernie's Bicycle Shop in Massillon OH. I got several text messages from the owner on a Sunday acknowledging my order after receiving it from Trek. Just a really great experience.
It's seamless. The bikes are great, and the accessories are exceptionally good quality. I've always gotten good customer service from the local Trek shop too (Redmond Washington)
Easy, straightforward online ordering. Local pick-up was ready within a day after arriving to shop
We had a fantastic experience working with Chris & Gabrielle. They were terrific at every point, and we did need some adjustments on our bikes. Of course, they helped us the same day we brought our bikes in. My wife's bike brakes are still making noise, so we will return for more adjustments in tuning to resolve it.
Website is easy to use, free shipping to the local Trek bike shop, and price (the item was on sale)
Fast. Easy. Reliable.
Easily able to find the product I tested in store, and get a discount
vs
Easy to order online. Returns are simple and quick. Products are good.
Could have a smoother UI
The website was relatively easy to use, but has a top banner that sometimes cuts off content. I was able to locate the bike model I wanted, in an uncommon size and easily have it shipped to a loca Trek store for assembly very quickly.
Carson City dealer, Bike Habitat, is the best part of your product. They are fantastic and helpful.
The folks are friendly and they resolved my issue will a better than expected result to make up for lost time.
Website is fairly easy to use.
It was very convenient and easy. My shop, Storm Cycles in Park City, UT made it perfect! I love my new bike, I can’t wait for spring now!
I live overseas and Trek bikes gets all my orders to me faster than any other service through a DPO. Much appreciated!